0514 Busline Magazine by Busline Magazine

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CONTENTS

MAY/JUNE 2014 Published by Rankin Publishing, Inc. www.buslinemag.com

IN THIS ISSUE Park ‘N Fly Innovated Off-Airport Parking Business .................8

UMA Seminar Offers Advice On

Hiring, Training Quality Employees.........................................20 Busline’s Buyers Guide To

Software Systems................31

• Relational Bus Systems 28 • Motorcoach Manager 29 • Distinctive Systems 30

Brakes & Tires .......................................35 2014 CTAA Expo To Be June 8-13 in St. Paul, MN ................36

Busline’s Buyers Guide To

Busline Vehicle Showcase

ALTERNATIVE FUELS/ HYBRID BUSES 46-49

RAPID RESPONSE ..................................Page 6 INDUSTRY NEWS .................................Page 34 ON THE COVER: Park ‘N Fly CEO/President Tony Paalz is shown next to one of his company’s Turtle Top vehicles. Park ‘N Fly operates facilities around the country. See page 8.

CALENDAR OF EVENTS JUNE 2014 June 7-11 Canadian Urban Transit Association (CUTA) Annual Conference Gatineau, Québec Info: 416-365-9800 June 8-13 Community Transportation Association of America (CTAA) Annual Expo St. Paul, MN Info: 800-891-0590 JULY 2014 July 19-23 National School Transportation Association (NSTA) Annual Meeting & Convention Charleston, SC Info: 518-220-9905

AUGUST 2014 August 3-8 International Motorcoach Group (IMG) Summer Meeting & Strategic Alliance Meeting Branson, MO Info: 888-447-3466 August 4-5 Midwest Bus & Motorcoach Association Annual Convention, Bus Rodeo & Marketplace Iowa City, IA Info: 608‐354‐7110 August 13-17 National Association Of Motorcoach Operators (NAMO) Annual Conference Shreveport, LA Info: 571-312-7117

SEPTEMBER 2014 September 15-17 BusCon 2014 Indianapolis, IN Info: 800-576-8788

BUSLINE

May/June 2014

Rankin Publishing Co., Inc.

OCTOBER 2014 October 12-15 APTA Expo 2014 & Annual Meeting Houston, TX Info: 202-496-4800

Don Rankin and Linda Rankin, Publishers 204 E. Main Street • P.O. Box 130 Arcola, IL 61910-0130, USA Email: drankin@consolidated.net Website: www.rankinpublishing.com (800) 598-8083 (U.S.) • (217) 268-4959 Fax: (217) 268-4815

JANUARY 2015 January 10-13 American Bus Association (ABA) Marketplace St. Louis, MO Info: 202-842-1645

Editorial: Harrell Kerkhoff, Editor Rick Mullen, Associate Editor Design: David Opdyke Reception: Misty Douglas

January 18-22 United Motorcoach Association (UMA) Expo At Travel Exchange New Orleans, LA Info: 800-424-8262

Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130. Publisher assumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2014 Rankin Publishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written consent of Rankin Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling; Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net

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EDITORIAL & CORPORATE OFFICES

Advertising Contact Kevin Kennedy @ 623-434-8959 Email: kevloraz@cox.net Or Don Rankin @ 800-598-8083 Fax: 217-268-4815 Email: drankin@consolidated.net

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ONE TEAM WITH ONE JOB: TO HELP YOU KEEP DOING YOURS.

A motorcoach is only as good as the people who stand behind it. Every Prevost is supported by a professional service team with over 500 years of bus and motorcoach service experience, knowledge, and integrity. Our field service experts are dedicated to doing whatever is necessary to keep you on the road. Whatâ&#x20AC;&#x2122;s more, every Prevost motorcoach is backed by the Prevost Action Service System (PASS) 24-hour emergency assistance line, our eleven Prevost service centers across North America, and more than 150 Prevost-certified service providers who are experts in the Volvo Powertrain. While unforeseen downtime is inevitable, Prevost will have you up and running in no time at all.

For more information: USA 336-393-3929 Canada 418-883-3391 www.prevostcar.com

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MAY/JUNE 2014 Published by Rankin Publishing, Inc. www.buslinemag.com

Page 31 Relational Bus Systems

Motorcoach Manager

Distinctive Systems

Page 35

Company

Altro Transflor APTA EXPO ARBOC Specialty Vehicles Atlantic Detroit Diesel-Allison Bauer Compressors Bauerâ&#x20AC;&#x2122;s Intelligent Transportation Bitzer BusCon Champion Bus, Inc. Chestnut Ridge Foam Crosspoint Kinetics Diamond Manufacturing Distinctive Systems Espar Climate Systems Glaval Bus Hometown Trolley MCI (Motor Coach Industries) Midwest Bus Corporation

Website

Page #

www.altrotransflor.com www.aptaexpo.com www.arbocsv.com www.atlanticdda.com www.bauercng.com www.bauerscertifiedpreowned.com www.bitzerus.com www.BusConExpo.com www.championlftransport.com www.chestnutridgefoam.com crosspointkinetixs.com www.diamondmfg.com www.distinctive-systems.com www.espar.com www.glavalbus.com www.hometowntrolley.com www.mcicoach.com www.midwestbus.com

40 45 37 18 24 23 21 33 3 39 17 41 30 38 2 19 13 14

MCI ...................... 46

ABC Companies.......47

Champion Bus.........48

Glaval Bus ..............49

Company

Mile-X Monochem Motorcoach Manager Nissan Commercial Vehicles Prevost Car Protective Insurance Company Relational Bus Systems Safety Step Service Insurance Sutrak TEMSA Turtle Top UMA Motorcoach Expo USSC Group Vanner Power Volvo Willingham Inc.

Website

Page #

www.mile-x.com www.worldwidemonochem.com www.motorcoachmanager.com www.nissancommercialvehicles.com www.prevostcar.com www.protectiveinsurance.com www.rbs2000.com www.safetystep.net www.serviceins.com www.sutrakusa.com www.temsa.com www.turtletop.com www.motorcoachexpo.com www.usscgroup.com www.vanner.com www.prevostcar.com www.willinghaminc.com

Read or Download Complete Issues Of Busline Magazine Online At: www.buslinemag.com Page 6

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Park ‘N Fly Innovated Off-Airport Parking Business

“We believe... if we can get you to try us one time,

By Rick Mullen, Busline Magazine Associate Editor

ccording to Park ‘N Fly® CEO/President Tony Paalz, when the

company, headquartered in Atlanta, GA, began in 1967, it was the first to enter the off-airport parking segment.

“There were really no other companies in this business at that time,”

Paalz said during a recent interview with Busline Magazine. “We are in

we have you

year 47 right now, which is pretty good for a mid-sized company.” Park ‘N Fly currently operates 16 facilities throughout the country. In

for life.” Park ‘N Fly® CEO/President Tony Paalz

addition to its own facilities, the company has an affiliate network, consisting of about 82 locations nationwide. Paalz explained the affiliate network was created to allow corporate partners to book reservations with non-Park ‘N Fly facilities through the company.

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Previous page, left photo: Park 'N Fly staff members include, left to right, shuttle driver Michael Parker, lead dispatcher Brandy Harris, shuttle driver Kirk Morgan and lead cashier Brenda Taylor. Right photo: CEO/President Tony Paalz.

The ‘Disney’ Of Parking

aalz explained the initial progression of a typical customer’s interaction with Park ‘N Fly begins with the reservation process and proceeds through the parking lot gate, pulling “For example, let’s say we have a corporate customer who has an into a parking spot where a driver and bus awaits. Then there is the office in Denver, Colorado, where we do not have a company facility,” Paalz said. “We have an affiliate in Denver that will honor reser- short trip to the airport. The process is reversed somewhat when the traveler returns from his or her trip. The goal is that each step in the customer’s experience be as easy and enjoyable as possible. “We are a service business,” Paalz said. “Whether it is the first time or the 100th time a customer has used our service, our goal is the treat that person like it is the first time and blow him or her away with our service. “We believe, and this has been true with the vast majority of our customers, if we can get you to try us one time, we have you for life. We are proud of our lots. They look good and they look new. The lighting is right, the buses are awesome and people love them. It all ties together. “We have a saying that we want to be the ‘Disney’ of parking, because when you go to a Disney facility everything is immaculate. The hedges are perfect. The ground is cleaned. The garbage cans are emptied reguShown is the entrance to Park ‘N Fly’s Miami, FL, facility. The company operates 16 of its own facilities larly. The vehicles and the rides all look great. and is part of an affiliate network, consisting of about 82 locations nationwide. We strive to be the same way. We want any vations made through our network. Our affiliate network is really thoughts a customer might have about Park ‘N Fly to be nothing but important to us and our corporate customers because we have the good — that we are the best of the best.” ubiquity of the United States, which no one else can claim.” More Than Just Parking As is the case with most successful companies in the passenger transport industry, Park ‘N Fly officials recognize that operating ark ‘N Fly’s motto is “More than just parking.™” Along with clean, attractive and state-of-the art vehicles can be a differentiator. its top-of-the-line buses, the company is in the process of Park ‘N Fly maintains a fleet of 205 cutaway buses to transport cusimplementing various innovations, both at its lots and in the tomers from Park ‘N Fly lots to the airport. In California, because of environmental regulations, Park ‘N Fly has been in the process of buses themselves. “We claim that we provide more than just parking and we do that converting to compressed natural gas (CNG) buses. “In San Francisco, our fleet is 100 percent CNG,” Paalz said. “We are at 100 percent CNG in Oakland and will be 100 percent in Los Angeles by year end. We are moving to CNG vehicles in San Diego and will be 60 percent converted by end of 2014.” In the ongoing process of maintaining a world class fleet, Park ‘N Fly has partnered with Turtle Top, of New Paris, IN, which specializes in manufacturing small to mid-sized buses and specialty vehicles. “We have been purchasing Turtle Top vehicles for more than a year,” Paalz said. “The buses are beautiful inside and out and people love them. Our program to purchase top-of-the-line vehicles is key to maintaining the high end brand image we strive to have for our company. We want our buses to be world class — the nicest inside and out.” Paalz praised the people at Turtle Top for how helpful, innovative and cooperative they have been in providing Quality parking facilities, like this one in Miami, FL, comfortable, smooth-riding buses with the desired are part of Park ‘N Fly’s high-end product offering. amenities. “At the end of the day, Turtle Top’s personnel are like us. They are to make our customers’ lives easier,” Paalz said. “And not just easier trying to delight the customer,” Paalz said. “They are great and have when they travel from our parking lots to and from the airport, but also easier in other aspects of their lives.” been delighting us for about a year and a half now.”

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BUSLINE

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For example, Park ‘N Fly recently opened its first Jiffy Lube franchise. “While customers are away from their cars, they can get them serviced, the oil changed, etc.,” Paalz said. “We also offer car washes at most of our locations. Customers can have their cars fully detailed inside and out or opt for a basic wash. We will clean the customer’s car the morning he or she will be arriving back from a trip.” The company also has a contract with Pet Paradise, a pet care chain. Pet Paradise facilities, located on or near participating Park ‘N Fly lots, are open 24/7, offering travelers a convenient place to drop off their pets no matter what time their flight arrives or departs. “The Pet Paradise locations are like a camp for dogs,” Paalz said. “There is a pool at all the locations and all the dogs play together. We have customers who drop off their dogs there while taking short trips just to let their pets play with other dogs.” One of many projects Park ‘N Fly is implementing has to do with the buses themselves, particularly the new Turtle Top vehicles. Paalz explained all the new buses are, or will be, outfitted with TVs. By way of Wi-Fi and GPS technologies, pertinent information will be shown on the TVs, such as weather reports for major destination cities and flight information. “When the customer is on our shuttle, he or she can see on the TV

Park ‘N Fly maintains a fleet of 205 cutaway buses.

what their flight number is, what gate it is leaving from, is it on time, etc.,” Paalz said. “The customer will know all the information about his or her flight without having to check the boards in the terminal. On shuttles with returning passengers, we will have traffic information on the TVs and other local information.” Paalz said he was hired five years ago, “To breathe some life into a company and an industry that has been around for a while.” With his background in high technology, it is no surprise that under

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May/June 2014

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12:54 PM

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Paalzâ&#x20AC;&#x2122;s leadership, technology is playing a significant role in making Park â&#x20AC;&#x2DC;N Fly not your grandfatherâ&#x20AC;&#x2122;s, or even your fatherâ&#x20AC;&#x2122;s, off-airport parking company. â&#x20AC;&#x153;This year, we will be launching our own game-changing technologies,â&#x20AC;? Paalz said. â&#x20AC;&#x153;In what we provide, convenience is right up there with safety in importance. In the near future, people will not be pulling tickets at the gate. This will be controlled by the customersâ&#x20AC;&#x2122; phones or by a sticker in their windows. For example, when a customer makes a reservation, he or she will receive a QR code or bar code on their phone, which will open the gate. â&#x20AC;&#x153;We are trying to make it so people donâ&#x20AC;&#x2122;t even have to roll down their windows. We are trying to make it so customers barely have to stop at the gate.â&#x20AC;? In the near future, customers will be able to download an app that will show where their shuttle is located. With GPS technology, Park â&#x20AC;&#x2DC;N Fly will also be able to internally track buses. If a customer calls wanting to know how long it will be before his or her bus arrives, company dispatchers will be able to immediately relay that information. According to Paalz, there are companies in the off-airport parking segment that compete on price. In contrast, Park â&#x20AC;&#x2DC;N Fly emphasizes value. â&#x20AC;&#x153;There are a lot of choices when it comes to airport parking. There is the on-airport parking experience and then there are off-airport providers like Park â&#x20AC;&#x2DC;N Fly,â&#x20AC;? Paalz said. â&#x20AC;&#x153;It is very competitive and many companies are competing on price. We compete on value and part of that value proposition is offering more than just parking. â&#x20AC;&#x153;It is all about what a company chooses to provide. While our prices are usually lower than on-airport parking, might they be higher than other off-airport providers? â&#x20AC;&#x201D; the answer is â&#x20AC;&#x2DC;yes.â&#x20AC;&#x2122; We believe, with our value proposition of being the â&#x20AC;&#x2DC;Disneyâ&#x20AC;&#x2122; of parking, to pay $2 or $3 more is not something our customers balk at, because the value is totally worth it.â&#x20AC;?

Net Promoter Score

o help measure the success of its efforts to offer the best in customer service, Park â&#x20AC;&#x2DC;N Fly uses a methodology called the net promoter score. According to the Net PromoterÂŽ Community website, â&#x20AC;&#x153;The net promoter score, or NPSÂŽ, is based on the fundamental perspective that every companyâ&#x20AC;&#x2122;s customers can be divided into three categories: promoters, passives and detractors.

â&#x20AC;&#x153;By asking one simple question â&#x20AC;&#x201D; â&#x20AC;&#x2DC;How likely is it that you would recommend (company name) to a friend or colleague?â&#x20AC;&#x2122; â&#x20AC;&#x201D; you can track these groups and get a clear measure of your companyâ&#x20AC;&#x2122;s performance through your customersâ&#x20AC;&#x2122; eyes. Customers respond on a 0-to-10-point rating scale and are categorized as follows: â&#x2013; â&#x20AC;&#x153;Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth; â&#x2013; â&#x20AC;&#x153;Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings; and â&#x2013; â&#x20AC;&#x153;Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.â&#x20AC;? â&#x20AC;&#x153;We ask each of our customers, â&#x20AC;&#x2DC;On a scale of 1 to 10, how likely are you to recommend us to somebody else?â&#x20AC;&#x2122;â&#x20AC;? Paalz said. â&#x20AC;&#x153;A score of 9 or 10 is positive; 7 or 8 is neutral; and zero through 6 is negative.â&#x20AC;? â&#x20AC;&#x153;When we first started doing this about four years ago, I wondered

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how many people would take the time to answer that one question,” Paalz said. “We get almost a thousand responses a day. With the question, it is also available for people to tell us why they rated us the way they did. As you can imagine, the written comments often provide more valuable information than just the numbers.” Paalz explained how the NPS is calculated. The formula is derived by the number of positive (promoter) scores minus the negative (detractors) divided by the total number of scores, including the neutrals or passives.

“When we get a detractor, which is rare, that person will receive a phone call from us that day. If the person doesn’t have a phone, we will send an email. That is one of our lot managers’ top priorities each day.”

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Each morning at about 2 a.m., each Park ‘N Fly employee, including Paalz, is sent an email telling how the company did the day before. “This daily email tells us how many people filled out the survey the prior day,” Paalz said. “There might have been 600 to 1,000 responses. Since we have been asking the question, we have received thousands of responses and we have been averaging 75 percent. “When we get a detractor, which is rare, that person will receive a phone call from us that day. If the person doesn’t have a phone, we will send an email. That is one of our lot managers’ top priorities each day. We want to know what we did wrong. Was the bus late? Was someone rude? What happened? We will do whatever it takes to delight a customer. “In order to average a score of 75 percent, we have very few detractors. This is an accomplishment of which we are very proud. It is, as we like to say at Park ‘N Fly, ‘Putting our money where our mouth is.’ We are measuring ourselves and holding ourselves to the highest standards.”

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BUSLINE

May/June 2014

aalz estimates Park ‘N Fly will park about 2 million customers this year. Taking care of that many people at the high-level of quality that Park ‘N Fly demands falls to its 850 employees nationwide. “The people who work at the lots are the ones who really bring to life what our company is about,” Paalz said. “They are the people who touch our customers. We have drivers, cashiers, dispatchers, mechanics and local management at each location with the sole focus of delighting our customers. Perhaps the employees who interact the most with customers are the drivers. As many of the company’s drivers are veterans — some have been with the company over 30 years — they often form long-term relationships with riders. “A lot of our customers have been coming to certain locations for so many years that they get to know the drivers. So, whether in Cleveland, Atlanta or Dallas or whatever the market, we have a following of people who are loyal customers and they see the same drivers over and over and they build relationships. This is part of our magic. “In addition to working to delight each and every customer, we have a sharp focus on safety. We pay attention to both our employee safety and our customer safety and in general take safety very seriously. People can get hurt in this business. For example, we don’t operate buses while people are standing. This is just one of our rules.” The buses are equipped with cameras to help ensure passenger safety and to act as a witness of any incidents that might arise.

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ccording to Paalz, there are many ways people hear about Park ‘N Fly. A very significant portion of the company’s volume comes online. It is one of the few companies that has an online reservations system. “A person might ask, ‘Who makes a reservation to park? People make reservations for flights, rental cars and hotels — but to park?’ About 35 percent of customers book online before they come to our lot,” Paalz said. “The reason is a number of our locations are full each day. At the places where we are pretty full and the airports are generally full, we get a lot of reservation volume. At some locations, over 60 percent of our volume comes through reservations.” In light of all the improvements and technological advancements Park ‘N Fly is implementing, Paalz is excited and optimistic about the future of the company. “It is exciting, because what I am seeing, after 5 years or so, is all the foundation that we have been building to bring our new technology to life is going to happen and is going to put us in a place that is far ahead of our competitors,” Paalz said. “During the next 5 to 10 years, it looks like we will expand to more locations. To make it almost 50 years as a mid-sized company shows we are a very strong business and I think we will be even stronger in the future. “Another great thing I get to see is our people are energized and proud to work at Park ‘N Fly. It makes my day.” Contact: Park ‘N Fly Headquarters, 2060 Mount Paran Road NW, Suite 207, Paran Place, Atlanta, GA 30327. Phone: 800-404-7275. Email: park@pnf.com. Website: www.pnf.com.

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“I hire people brighter than me and I get out of their way.”

“The competition to hire the best will increase in the years ahead.”

Lee Iacocca, former Chrysler chairman

Bill Gates, Microsoft co-founder

today’s ever-growing demands. Discussing this subject during an educational session at the UMA Motorcoach Expo at Travel Exchange in Los Angeles were Starline Luxury Coaches CEO Gladys Gillis and lthough there are no absolute guarantees to any hiring process, Scheig Associates CEO Dr. Richard F. Scheig. steps can be taken to ensure only the best candidates for a parGillis talked about the importance of employee cross-training as ticular job are properly identified, and ultimately, employed. well as preparing a company as much as 60 days in advance before hirThis is important as it’s impossible to successfully operate a bus trans- ing the next wave of employees. portation company – whether charter, tour or transit – without good “One of the things we do at our organization (Starline Luxury employees. In other words, hiring the right people to drive buses, sell Coaches, located in Seattle, WA) is cross-train. For example, our sales trips and successfully make all the necessary repairs/upkeep is critical. people will work in our Operations Department for two to four weeks As business for many North American transportation companies to better understand what Operations does. This helps them return to picks up, so does the need to hire quality people who can handle their role of selling,” Gillis said. “There is sometimes a tension that builds between departments, such as Sales and Operations, especially when it gets busy. Cross-training helps reduce that tension. For example, it’s good for sales people to gain greater respect for the work that goes on after a customer says ‘yes’ during a sales call.” It’s been Gillis’ observation over the years that certain departments in transportation share interesting similarities, when it comes to hiring and the need for extra employees. “I have found, for example, that the metrics are similar when it comes to job demands in both Starline Luxury Coaches CEO Gladys Gillis Scheig Associates CEO Dr. Richard F. Scheig (bus) maintenance and accountBy Harrell Kerkhoff Busline Magazine Editor

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ing. There is often a chronic inability to keep up with the growing in advance of an immediate need. work load, thus making it necessary to hire more people,” Gillis said. “This time period includes training successful candidates on how “On the maintenance side, there can be a struggle to keep up with pre- the company functions as well as how to operate different types of ventative maintenance intervals and normal repair activities. equipment,” she said. “We also see a couple of key indicators in the accounting departGillis also discussed the different costs associated with the hiring ment. One indicator is the length of time it takes to get a bill of service to “One of the things we do... is cross-train. Our sales people will a customer. If the time span starts to get longer, this could be an indicator work in our Operations Department for two to four weeks to that the department is having a hard better understand what Operations does. This helps them time keeping up. It’s obviously important that an accounting depart- return to their role of selling. There is sometimes a tension ment be able to collect on accounts that builds between departments... Cross-training helps receivable in a timely fashion.” reduce that tension.” Many companies look to hire an additional person or persons to help — Starline Luxury Coaches CEO Gladys Gillis alleviate these department pressures. “I would encourage companies to not simply throw more people at process such as marketing, training and conducting background the problem. It’s important to also improve productivity in that depart- checks. ment. If you don’t focus on improving productivity, then there may be There are also hidden costs. For example, Gillis said that at Starline no end to filling the department with more people,” Gillis said. “You Luxury Coaches (www.starlinetransportation.com), the company’s can’t afford to run a business when personnel expenses are around 50 driving instructor is also a driver himself. percent of every dollar coming into the door. “If he is training, he is not driving for us. Which of those activities “Therefore, you have to focus on productivity besides just hiring makes the company money? Another cost surrounds the administrative more people. If you can increase productivity in a department by 10 to time it takes to set up DOT (Department of Transportation) files,” 20 percent, you may actually be able to reduce that department’s Gillis said. “There are costs to hiring, and then there are the costs assoemployee head count in the future. This can help you choose who to ciated with hiring the wrong person.” keep.” According to the U.S. Department of Labor, she added, studies sugWhen it comes to looking for new drivers, Gillis said officials at her gest that hiring the wrong person can cost a company10 to 20 times company typically start interviewing and hiring approximately 30 days that person’s weekly salary for his/her replacement.

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“For example, if a driver is making $500 to $600 a week, 10 times that is $5,000 to $6,000 every time the wrong driver is hired. If we double that to 20 times, it becomes $10,000 to $12,000 per bad hire,” Gillis said. There is also the emotional toll, she added. Hiring the wrong person can lead co-workers to question the ability of the company to find quality people. However, if that person is fired, the company can be perceived as “heartless.” In other words, it’s a no-win situation when a bad hire takes place. That bad hire can often come into direct contact with customers. “My drivers certainly see customers more than I do. I also believe

She added there are situations where a company official may want to fire a bad hire but is afraid to do so because no one else can immediately step in to fill the vacancy. “This is part of a desperate situation many business owners and managers find themselves in,” Gillis said.

Tools Of The Hiring Trade nowing how to identify the best candidates during the early stages of the hiring process was the central message from the session’s second speaker, Dr. Richard Scheig. In her introduction of Dr. Scheig, Gillis said his assessment tools are successfully used to determine what candidates are best suited the jobs at hand. “You have to focus on productivity besides just hiring forScheig Associates (www.scheig.com), located more people. If you can increase productivity in a in Gig Harbor, WA, provides job-specific, behaviorally-based, talent selection and development department by 10 to 20 percent, you may actually be solutions to companies worldwide. able to reduce that department’s employee head count “What we (at Scheig Associates) basically do is pinpoint high performance behaviors,” Scheig in the future. This can help you choose who to keep.” said. “I would like to share some insights after — Starline Luxury Coaches CEO Gladys Gillis 30-plus years of research in selection and hiring.” He stated there are three common mistakes my drivers see customers more than our sales people. I think this is many people make when they hire people: probably true for a lot of (transportation companies). Drivers become n The biggest mistake is not using a success profile. According to the face of such companies,” Gillis said. “If you get the wrong person Scheig, it’s imperative to know the true variance between the best drivout there it can have a real negative impact. I have also known drivers er candidates, for example, and those who are barely acceptable. who feel that if they leave a job, certain customers will follow, and “If you don’t know (the variance), hiring can be pretty random,” they may be right. Scheig said. “Therefore, it’s really important to make good hires and build relaHe added that the job interview, by itself, is hands down the least tionships, especially when it comes to your driver pool.” predictive indicator of job success.

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“I know some of us feel we are really good at (interviewing potential job candidates), but the fact of the matter is none of us are very good. Statistics show it’s literally, at best, a 50/50 proposition,” Scheig said. “(With those odds) you don’t even have to be there when the applicant comes in – just flip a coin. It’s the same probability. It’s probably not even that high, because too often you are trying to choose between two people, neither one of which are very good;” n The second hiring mistake is showing a subjective bias during interviews. “It’s very difficult to overcome ourselves. I had a friend who worked in human resources. His favorite question to ask potential candidates was what kind of pets they owned,” Scheig said. “Now, my friend hated cats. So if you said you had a cat, you didn’t have a chance. However, if you told him what kind of dog you owned, my friend felt this gave him all kinds of insights to make a good hiring decision. “These things are very common, but after the interview the only thing you may really find out is that the candidate and yourself both like to salmon fish;” and, n The third hiring mistake is the desperation hire. “It’s not only very costly in the short term, it will eat you up in the long term,” he said. Scheig added that unfortunately there are three common selection criteria used by most people when hiring in absence of a true success profile. These are: minimum qualifications, credentials and experience. “The bus industry is highly regulated. If somebody walks in with a CDL and good background check, you often will hire him/her. However, these are just minimum qualifications, and minimum qualifications do not lead to high performance by themselves,” Scheig said. Having the proper credentials in place also fails to be a true indicator of whether a person is the right hire or not. Scheig explained that there are good and bad school teachers, good and bad doctors, good and bad attorneys – all with the proper credentials. “They have all passed their exams, but credentials are nothing more then minimum qualifications,” Scheig said. Having experience is also no indicator that a person will be the best hire. “Practice doesn’t make perfect, perfect practice makes perfect,” Scheig said. “How many of you have fired a person, only to see that same person hired by another company due to his/her experience? That company just hired your old headache. Experience by itself doesn’t indicate high performance.” Although important, solely focusing on a candidate’s existing technical skills can also be a mistake, Scheig said. He added that most jobs require approximately 30 percent technical skills and approximately 70 percent human factor behaviors. This accounts for a huge variance in performance outcomes. There is a whole range of behaviors that do not fit the existing success profiles at many

companies, he added. “Instead, these companies are focusing on that 30 percent centered on technical skills,” Scheig said. “Just because somebody has never had an accident doesn’t mean that person is going to represent your company well in other areas. Skills are important, but there are human factor behaviors to consider as well.” Grading On A Curve eginning with job-specific pre-employment assessments, Scheig said his company’s selection and development tools allow employers to focus their time and attention on only those applicants who are the most viable – and potentially are the top performers – within an applicant pool. Assessments are provided by Scheig Associates, including those already completed for the bus/motorcoach industry.

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“We have now developed job-specific preemployment assessments for over 80 jobs in many industries,” Scheig said. “We are also able to develop new assessments for any position in any industry.” Scheig displayed a slide during his presentation titled, “Characteristics of the Normal Curve.” The slide showed scores, taken from a preemployment assessment, that were placed on a normal bell-shaped grading curve. “In the case of preemployment testing, (the grading curve) allows you to compare every applicant taking (the assessment) on the same scale,” he said. “The top of the curve represents the average score of everybody taking the assessment across the country. The average number (score) in a ‘T’ distribution is always T-50.” Scheig recommended only interviewing candidates who scored at T50 or higher on the pre-employment assessment. He said 68 percent of all applicants are going to fall somewhere between T-40 and T-60. “Picture in your mind, your top drivers. You all have some. They are

going to fall to the right of that T-50 curve. Now picture in your mind those people who you wished you had not hired. They are going to fall below T-50,” Scheig said. “It’s not that a person who scored T-47 can’t do the job, it’s just that there are better people out there, and you are trying to hire the best people you can find. “It’s important to remember that, when you ‘draw a line in the sand’ concerning the minimum score you are going to recognize, that you stick with that minimum. Otherwise, you can get in trouble with the EEOC (The U.S. Equal Employment Opportunity Commission). You can’t be inconsistent with the cutoff point. Properly using the cutoff point can significantly increase the diversity of your workforce as there are plenty of people in all classifications who can pass the T-50 level. What you are doing is introducing validity to your hiring process. This makes it a lot easier to defend.” Scheig estimated that those people who score a T-60 on preemployment assessments are two to three times more productive

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teach technical skills, but it’s better to hire those people with the best behaviors and then conduct training on the necessary skills.” According to Scheig, the ultimate goal is for a company to improve its workforce over time to where the lowest scoring employee is at the T-50 level. “When you get to that point, then your training dollars are well spent. All of your people now have the basic capabilities to properly do their jobs, and all you are doing is teaching them the technical side,” he added. For those who do not score at the T-50 level or higher, Scheig

“All hiring is a game of probability. It’s important to stack the probabilities in your favor, so you are less likely to make that bad hire that costs your company a lot of money. If turnover costs were a line item in everyone’s budget, people would pay a lot more attention to the hiring process.” – Scheig Associates CEO Dr. Richard F. Scheig

than their counterparts who score less than T-50. “How big of a difference is there between your best and worst employee? Research shows that if you ask most supervisors, they will tell you there is a 10 percent difference. If you push them, they will sometimes go as high as 30 percent. Rarely will they ever go over that mark. Most supervisors would think they had died and gone to heaven if they could increase productivity by 30 percent,” Scheig said. “In fact, the difference between barely acceptable and superior employees is 200 to 300 percent. Superior workers are 2 to 3 times more productive than their barely acceptable counterparts. “In one study (Scheig Associates) conducted at a diesel maintenance location, we discovered 3 times the amount of rework required from those employees who scored below T-50 compared to those who scored above T-50.” Hiring more people who have scored T-50 or above can also lead to fewer people having to be hired in the future, as productivity increases, he added. “All hiring is a game of probability. It’s important to stack the probabilities in your favor, so you are less likely to make that bad hire that costs your company a lot of money. If turnover costs were a line item in everyYour one stop shop for coach, rail, and ship interiors. one’s budget, people would pay a lot more attention to the hiring process. They would Upholstery, New & Used passenger & Drivers be spending more money making sure they seats, flooring, floor structural, foam, gas hired the right person as this would be a lot cheaper than the other way around,” Scheig struts and upholstery cleaning machines. said. He added there are companies that hire Dealers for Isringhausin and National Seats, candidates who score between T-47 and Twe have a full stock of seats and parts for 50. “This is fine. Just be consistent. I wouldboth brands. We also have parts for Amerin’t go any lower than T-47. If you do go can, Amaya, Vanhool and Wakefield seats. lower, all you are really doing is not hiring the bottom percentile. I hope your company If we don't have it, we can get it. is in a lot better position than that when it comes to hiring,” Scheig said. “On the other hand, you probably won’t be able to hire Over 40 years of service to the only those who score T-60 or above. They motorcoach industry, all seat covers are scoring better than 84 percent of the peoguaranteed for 4 years or 400,000 miles. ple taking the assessment, and there are only so many of them available. You would have to have a very big applicant pool to make Any questions about your seats or other needs, please call 425-432-9867 or visit us at www.willinghaminc.com. this happen. However, you can certainly find enough people who score T50 or higher. “I’m also here to tell you that it’s easier to teach a pig to whistle than to turn a T-40 into a T-60. It’s not going to happen. You can May/June 2014

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said job-specific pre-employment assessments provide these candidates with, “The cheapest career counseling they will ever receive. “The (pre-employment assessment) can be viewed as a job-spe-

trouble on the job in the absence of such superior behaviors. Scheig said companies will sometimes focus on questions that they determine help identify superior employees, but in fact are not good indicators. “For example, I once saw a skills knowledge test for electricians. The “You can teach technical skills, but it’s better to hire those first question was, ‘How many elecpeople with the best behaviors and then conduct training on trons are there in a helium atom?’ Now, I’m not against education, but the necessary skills.” – Scheig Associates CEO Dr. Richard F. Scheig this question really doesn’t tell you much about the true quality of an cific aptitude test. It can show a person that his/her behavioral electrician. Is there truly any trouble on the job if an electrician approach for a particular job is lacking, and that he/she probably doesn’t know how many electrons are in a helium atom? No,” wouldn’t like the job if hired,” Scheig said. Scheig said. “Therefore, it’s important to make sure such questions are really job related.” Determining A Success Profile A successful job-specific pre-employment assessment, he added, o determine a success profile used in relation to a job-specif- is derived from certain behaviors determined necessary for a specific pre-employment assessment, Scheig and his work team ic job opening and account for the variances of productivity. meet with panels of 10 or so people who are recognized as “This all helps distinguish barely acceptable candidates from superior performers. They are the very best that a company, or group superior counterparts,” Scheig said. “In other words, there can be of companies, have to offer. trouble on the job in the absence of these specific behaviors.” “We spend three days with these folks. On the first day we tell Key behaviors related to public transportation include safety practhem, ‘You are here because you are the best. We are here to learn tices, customer service, working effectively with dispatchers, etc. how you do your jobs so well.’ They start talking and we start writ- These are behaviors that the top candidates automatically bring to ing. It’s a group effort of brainstorming job analysis,” Scheig said. the table. “We walk out of there with somewhere between 300 to 500 job-spe“For example, having a person watch a safety video does not cific behaviors. This helps form a very thorough job description.” mean that person will be safe on the job. The safety video is good to According to Scheig, high performance behaviors can be re-enforce ideas, but you can also hire people who have the (safety) observed. They distinguish the best candidates, where there is truly behavioral set. This is why they are superior drivers, etc. They may

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Too receive r ceive our bi-monthly e-Newsletter, e-Newsletter just send your email address to: drankin@consolidated.net drankin@consolidat Also, visit us online at: www.buslinemag.com w w.buslinemag om Page 26

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already have all kinds of safety behaviors in place,” he said. “It’s the applicant such questions as, ‘Give an actual example of a time important to look at the success profile and then look at the appli- when you had a conflict with a customer. Tell us the situation and cant’s (pre-employment assessment) to see how close the applicant tell us what you did.’ And then you let that person talk. You don’t comes to matching that profile. ask hypothetical questions such as, ‘How do you think you would “One of the things this does is streamline the hiring process as the assessment “Having a person watch a safety video does not mean that is given early in the application process. This is done before you spend time with person will be safe on the job. The safety video is good to interviews and background checks. You re-enforce ideas, but you can also hire people who have are seeking out the probability of the candidate being a good driver or good diesel the (safety) behavioral set. This is why they are superior tech. You are comparing the applicant’s drivers.” – Scheig Associates CEO Dr. Richard F. Scheig own behaviorial approach to the job with the success profile.” Scheig reiterated that a T-50 or higher score from the job-specific handle a bad situation.’ This is because you are looking for actual pre-employment assessment shows that there is a reasonable proba- past behavior that impacts high performance. bility that this person can do the job well. “This process is not a ‘silver bullet’ (for hiring success). There is “The job interview is then used to further sort and sift among the no such thing. But, it’s a very good set of tools to help hire the best applicants who have passed the assessment,” he said. “If your hiring people.” decision is among people (with T-50 or higher scores), this signifiJob-specific pre-employment assessments and behaviorallycantly increases the probability of better hiring and significantly based interview questions comprise the first and second parts of a decreases the probability of poor hiring.” three-phase comprehensive hiring and performance system for After assessments are given and successful candidates are identi- employee selection and development, according to Scheig. The third fied, Scheig said the next step is to provide these candidates with a phase is called the performance evaluation/training needs assessbehaviorally-based interview. ments. It’s this third phase where the top 100 performance behav“This type of interview still includes a subjective outlook, but it’s iors for a specific job are put together and can be used as a training focused on those things that are job related and make a difference on needs assessment for existing drivers, mechanics, etc. “This allows an employer to focus on a specific behavior and then the job,” he said. “A goal of a behaviorally-based structured interview is to stay clear of hypothetical questions. Instead, you can ask develop plans to increase an employee’s performance,” Scheig said. n

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ADVERTORIAL

Motorcoach Manager Celebrates 20 Years In The Industry Motorcoach Manager made its first appearance at the United Bus Owners Association Expo in 1994. Since then, it has evolved into a full-featured application serving both motorcoach and tour company operations. The four fully-developed modules can be tailored to the needs of each motorcoach company. The charter, tour, maintenance, and shuttle modules can be purchased separately or combined to match each operation. Originally built on a Macintosh, and then rebuilt for the PC, this easy-to-use software provides a powerful blend of innovative features designed to make record-keeping easier and more accurate. It tracks all the changing information, so operators can be ready to meet the needs of customers, employees and government entities. The software’s flexible reporting system is built on data entered onetime on a color-coded form and organized to provide in-depth management tools. New reports are added regularly to accommodate various combinations of data display for special purposes. As the industry changes, Motorcoach

Charter Orders Dispatching Mileage and Fuel Financial Reporting

Manager refines its features and functionality in collaboration with its clients. Successful operators in the charter and tour industry must have electronic systems for handling all the logistical components of the service they provide. This is because they are accountable to the public and the government entities that monitor transporta-

As the industry changes, Motorcoach Manager refines its features and functionality in collaboration with its clients. tion companies. A relational database, such as this, is a cost effective way to manage transactions in our complicated industry. The software is appropriate for all sizes of charter, tour, scheduled service and maintenance operations. This includes companies with multiple divisions, separate office sites and/or departments. Multiple offices can share the application from multiple locations using remote access.

CHARTER MANAGER

Motorcoach Charter Manager provides a systematic process for handling all the details of a trip order – from the initial customer call through the final reconciliation of the finances, IFTA mileage and fuel reporting, and driver payroll calculations. It includes visual tools to increase income through effective utilization of the fleet. It also provides control of scheduling and dispatching, whether an order calls for one coach or for several coaches and drivers running at different dates and times. When a trip is repeated, the data can be entered once and then duplicated to create templates for future trips. In addition to managing all kinds of charters, line runs and shuttles not requiring reservations can be created in batches and managed with several views of the scheduled trips. School bus companies use the charter module effectively for sports and field trips as well as for routes. Motorcoach Maintenance Manager complements the charter module by keeping a history of equipment maintenance. Parts are tracked from the purchase to the use on a vehicle and a Continued On Page 34

TOUR MANAGER

Tour Planning Retail Tours Sightseeing Tours Receptive Services

SHUTTLE MANAGER

Airport Shuttles Casino Shuttles

Working Together.

Work Orders Parts Inventory Labor Services Maintenance History

MAINTENANCE MANAGER

Modular Fleet and Tour Management Software • • • •

Tracks all aspects of your operation Simplifies creating charters or tours Multiple dispatch management tools Extensive financial reporting

• • • •

Tracks fuel, mileage, payroll, drivers, vehicles, etc. Prints or emails quotes, contracts, invoices, etc. Single or multi-user licensing. Modules may be purchased individually or combined.

Call or email today to schedule a FREE online live demonstration.

800.780.6880 or info@motorcoachmanager.com May/June 2014

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ADVERTORIAL

Tradition Of Industry Leading Technology, Functionality Continues At Distinctive Systems Distinctive Systems is an independent software vendor specializing in the aging coach-based charters, regular contract work, community transport development of products for coach and bus companies. Established for operations, gross payroll, vehicle maintenance, workshop management, over 30 years, it has supplied hundreds of systems to operators through- and both back office and online reservations for extended tours, sightseeing trips and shuttle services. out the United Kingdom, Ireland, North All of the applications are WindowsAmerica, South Africa, Australia, New based and have been developed using Zealand and beyond. Clients of Distinctive Systems Visual Studio. The success that Distinctive Systems is known, not only for routinely receive updated functionality to Microsoft has been achieved over the years comes the quality and completeness of its softthe products that they own. about as a direct result of their unique expeware offerings, but also for being an indusrience in both the IT and passenger transtry leader with continual new enhanceport industries. ments and functionality releases. Clients of Recent years have been particularly exciting at Distinctive Systems. Distinctive Systems routinely receive updated functionality to the products Aside from new functionality continually being added to the applications, a that they own. It is not uncommon to hear a client say, “I can’t believe how far your prod- Rental Option has been offered to clients for all three of the Distinctive ucts have come in the past five years I have owned them, and I cannot Systems’ applications. This has led to record amounts of new client adds imagine where they might be even two years from now!” to the Distinctive Systems’ user base. The Annual User Group Meeting, coupled with an ongoing webinar This commitment to continually improving the offerings, and constantly keeping up with latest technological enhancements, sets Distinctive series and expanded support services, has ensured successful implemenSystems apart from all others offering software solutions to the Motorcoach tations, ongoing growth of the usage of the applications with existing Industry. Distinctive Systems is pleased to say that plans are in place to clients, and continued interaction with the publisher and actual developers of the products. release groundbreaking new functionality in 2014 and the future. The range of software is comprehensive and includes systems for manContinued On Page 34

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Chevin Fleet Solutions 43 Orchard Hill Drive Sharon, MA 02067 USA Phone: 781-793-0788 Fax: 781-784-6894 Web Site: www.chevinfleet.com Products: Chevin Fleet Solutions, an industryprovider of enterprise fleet management information systems, provides fleet management software that enables transit, demand response and charter organizations to enhance equipment availability, safety and reliability. Included is the ability to manage preventive maintenance, maintenance management, inventory, fuel, driver, accident and risk management as well as comprehensive and infinitely flexible reporting. Chevin’s software becomes a central repository for all fleet related data, allowing organizations to manage complex fleet and operations data with a single enterprise-wide system. 11 DDS eFleet Services Inc. 11920 Forge Place Richmond, BC V74 4V9 CANADA Phone: 604-241-1441 Fax: 604-241-1440 E-Mail: sales@efleetservices.com Web Site: www.efleetservices.com Products: Complete solution of fleet management capabilities into a single hosted system that is delivered as a subscription service, including: GPS fleet tracking, GPS navigation, hour of service, two-way text messaging, computer-aided wireless dispatch, point-of-sale payment processing and integrated ticketing capabilities. Features are provided with minimal start-up costs, and the system is designed to be scalable to fit business needs. eFleet is personalized to the vehicle and organization it serves. Dispatchers and managers coordinate fleet

activities through a web-based system that is managed, supported and hosted by eFleet. Routine tasks can be automated. Examples include: driver logs, IFTA reporting, ETA vehicle reporting, engine diagnostics, paperless ticketing, comprehensive record keeping of trip navigation, and charge and customer details. 13 Distinctive Systems Inc. See Ad On Page 30 131 1/2 S. Washington St. Binghamton, NY 13903 USA Phone: 646-448-9981 E-Mail: www.nasales@distinctive-systems.com Company Officers: Don Greenglass, Bob Hopwood Products: Distinctive Systems is a leading supplier of software to the coach industry. Established for 30 years, over 750 operators rely on one or more of the company’s latest Microsoft SQL-based systems for the efficient management of their companies. The main systems at Distinctive Systems include its Coach Manager Charter and Contract Booking System, the Tour Booking System and the Vehicle Maintenance System. Distinctive Systems has garnered an excellent reputation over the years for updating its applications with additional functionality, on an ongoing basis. 14 Enghouse Transportation 80 Tiverton Court, Suite 800 Markham, ON L3R 0G4 CANADA Phone: 905-946-3200 E-mail: solutions@enghouse.com Web Site: www.enghousetransportation.com Products: With over 30 years experience, Enghouse Transportation offers a comprehen-

sive and robust suite of software solutions that serve the public and private transportation markets. Software solutions include: Sched21 – Fixed Route Scheduling; BusLine – Fixed Route IVR; TransView – Paratransit Scheduling & Dispatch; HandyLine – Paratransit IVR; TeleDriver – Workforce Management; CrewLine – Operator IVR; CoachWorks – Motorcoach Management; and, TourManager – Tour Management. 14 GIRO Inc. 75 Port-Royal Street East, Suite 500 Montreal, QC H3L 3T1 CANADA Phone: +1 514-383-0404 Fax: +1 514-383-4971 E-Mail: info@giro.ca Web Site: www.giro.ca Company Officers: Paul Hamelin, President; Marc Dupont, Vice President of Marketing; Pierre Trudeau, Vice President of Business Development Products: GIRO Inc. develops and implements integrated software solutions to help plan and manage public transport-related operations. GIRO’s HASTUS software suite addresses bus, subway, tram, as well as passenger rail; and offers a modular solution for planning and analysis, scheduling, operations, and customer information. Scheduling modules include optimizers that allow public transport providers to produce vehicle and operator/crew schedules. Daily operations modules help manage changes to planned service and vehicle/operator assignments. The GIRO/ACCESS software suite addresses demand-response services, including paratransit. The software manages customer registration, trip booking, trip scheduling, as well as daily operations, and is in use at agencies that provide up to 9,000 trips per day. 14

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Mentor Engineering Inc. #10 - 2175 29th St. NE Calgary, AB T1Y 7H8 CANADA Phone: 403-777-3760 Fax: 403-777-3769 E-Mail: sales@mentoreng.com Web Site: www.mentoreng.com Products: Mentor Streets® Transit is a fully integrated transit ITS solution that includes CAD/AVL, event management, schedule and route adherence, mobile computing, reporting, and more. Streets Transit can help agencies streamline operations to increase on-time service, improve driver/dispatcher communication, simplify scheduling and provide better customer service. Mentor MyRide™ is a passenger information system that makes realtime bus location and status information available to riders any time, from anywhere. This includes real-time maps and bus departure information, trip planning and SMS. Passengers can access real-time bus departures and get instant map updates. Riders can text message the agency from any bus stop to receive departure times. Integrates with Google™ Maps and passengers can create rider accounts to receive automatic alerts for specific routes and steps. Mentor Engineering also offers Mentor Fleet™, a fleet management software suite that addresses challenges of a paratransit operation. Fleet manages driver behavior such as excessive speed and idling, tracks fleet maintenance, increases driver and passenger safety and provides managers a transparent view of fleet operations with powerful reporting tools. Fleet is web-based software which provides minimal deployment costs and can be integrated seamlessly with in-vehicle devices. 12 Motorcoach Manager, Inc. See Ad On Page 29 3517 Marconi Ave., Suite 207 Sacramento, CA 95821 USA Phone: 916-972-1800 Fax: 916-972-1875 E-Mail: info@motorcoachmanager.com Web Site: www.motorcoachmanager.com Company Officers: Shirley Campbell, President; Skip Campbell, Vice President Products: Motorcoach Manager provides innovative, flexible software with a complete, cost-effective system for managing charter orders, scheduling and dispatching, group, retail, and sightseeing tours, shuttles, scheduled line runs, school buses, and vehicle maintenance. The four modules, which may be purchased in any combination, are Charters, Tours, Maintenance, and Shuttles. The application is the result of years of collaboration between Motorcoach Manager’s staff and hundreds of clients and prospects. Ideas for features are incorporated throughout to make managing charters and tours as easy as possible. The software can be tailored to each motorcoach operation. Add-on features such as optimized pricing, a built-in email system, utilization charts, availabiliPage 32

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ty charts, financial analysis tools, tight security, etc., are either included or available. Motorcoach Manager runs on standard computers with any current version of Microsoft Windows. Single-user or multi-user (networked) versions are available. Responsive, timely customer service is the company’s priority. 14 Norse Systems, Inc. 245 Sage Hollow Road Guilford, CT 06437 Toll Free: 800-769-8468 Fax: 203-457-8033 E-Mail: norse@norsesys.com Web Site: www.norsesys.com Products: Providing integrated software to the bus industry for more than 26 years. Norse Systems offers “Virtual Server” deployments. No capital investment is required, just a fee per user. The most recent innovation from Norse is “Screen Driver,” a complete application development environment provided with the application software. In addition to one source for system infrastructure, application software and professional support, Norse offers a set of integrated software available to the industry. A single fee per user provides a managed hardware and software solution. Applications are offered for charter sales, line run, tour reservations, school bus routing, dispatch, driver qualification, accident management, IFTA taxes, fuel management, work flow control, maintenance, inventory, purchasing and multi-site logistics, driver and employee time and pay, integrated financial systems, individual seat reservations for tours and shuttles, and more. 11 Paradigm Technology Consulting, LLC 22 S. Main Street Allentown, NJ 08501 USA Toll Free: 866-782-4636 Phone: 609-890-4150 Fax: 609-890-4154 E-Mail: sales@ptcllc.com Web Site: www.ptcllc.com Products: Paradigm Technology Consulting, LLC (PTC) is a Microsoft Gold Certified Partner focusing on human resources and labor management for the transportation industry. It is PTC’s approach to assemble best of breed solutions for the motorcoach industry, and to offer an end-to-end turnkey solution that makes it possible for operators in the industry to leverage the best technology available. This is done by bringing together the solutions offered by Microsoft, Enghouse, Collective Data and eFleet as well as PTC’s own Transportation Suite. The Paradigm Transportation Suite (PTS) is a suite of payroll and labor management applications designed for operators with more complex payroll and workforce management needs including those involving union contracts. In addition to selling, implementing and supporting operational systems like CoachWorks, Paradigm also sells, implements and supports financial systems such as Microsoft Dynamics GP, customer relationship management systems such as Microsoft

Dynamics CRM, vehicle maintenance systems from Collective Data, and Computer-Aided Wireless Dispatch and Fleet Management solutions from eFleet. 13 RBS - Relational Bus Systems, Inc. See Ad On Page 28 10 Lancaster Street - Box 215 Cherry Valley, NY 13320 USA Toll Free: 800-448-7001 Fax: 607-264-8070 E-Mail: manager@rbs2000.com Web Site: www.rbs2000.com Company Officers: Bob Schecter, President; Walter Buist, Vice President Products: RBS, Inc. designs, implements and supports Tour and Charter Management systems with more than 500 customers in North America. Products include: GoChart Charter Management System features customer and contract management, schedule and dispatch, and accounts receivable. Available modules allow system customization to fit a company’s needs and size, including IFTA reporting and calculating driver pay. Powerful, user definable security requiring unique login and password is available; Offsite Backup and Recovery provides daily offsite data backup and features limited online access to a customer’s data in the event of a disaster. Web Manager modules include simple, reliable, real time credit card authorization online quote generation and notification web access to drivers’ assignments and text message reminders to drivers for upcoming assignments; and, GoTour, the RBS cloud based Tour Management Software, manages reservations, itineraries, payables, receivables, and produces management reports and customer documents for group and retail tours. Hosted in the cloud using AWS (Amazon Web Services), GoTour can be accessed using a broadband Internet connection. RBS is now distributing GoTour v4 which includes “Type-to-Find” searches, PDF Reports and GoPay, RBS’s highly secure online credit card authorization system. Demos are available by appointment. 14 RouteMatch Software, Inc. Atlantic Center Plaza 1180 W. Peachtree St., Suite 1130 Atlanta, GA 30309 USA Phone: 888-840-8791 E-Mail: sales@routematch.com Web Site: www.routematch.com Products: RouteMatch is a provider of transit ITS software and solutions. Founded in 1999, the company is headquartered in Atlanta, GA. Targeting private and public sector passenger transportation providers, the company’s products address routing, scheduling, dispatching, billing, reporting, fixed-route CAD/AVL, paratransit and fixed-route integration, business intelligence, transportation coordination and more. 10

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f t

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Schedule Masters, Inc. 300-1B Conestoga Drive Brampton, ON L6Z 4N5 CANADA Phone: 905-495-5402 Fax: 905-495-5404 Web Site: www.schedule-masters.org Products: “The Master Scheduler” is a fixedroute scheduling software tool that includes: scheduling, blocking, run-cutting, rostering, daily operations/dispatch, Web-based trip planning, customer complaint tracking, performance tracking, reporting and mapping. 07

ViaTour Software 200 South Main Street, Suite B Templeton, CA 93465 USA Phone: 505-466-6300 Fax: 866-587-9350 E-Mail: info@viatoursoftware.com Web Site: www.viatoursoftware.com Products: ViaTour Software is a reservation and tour management system that automates a company’s back-end workflow by integrating reservations, operations and accounting. Born as a niche market solution for travel planners in the educational travel market, ViaTour tour management software also answers the

requirements of coach tour operators. This all-in-one system supports users throughout the entire tour lifecycle from proposal, costing, and marketing, through reservation processing and communications, to tour operations and, finally, business analysis. ViaTour bundles these feature sets into four application levels: Basic, Standard, Pro and Enterprise. It’s user-friendly and integrates with Microsoft Office. Enterprise, with data in SQL server, allows for Web integration, publishing and remote online access. 10

Motorcoach Manager Continued From Page 29

parts inventory is maintained. The software can be used to invoice maintenance work done for outside companies. It tracks scheduled preventive maintenance and remembers what work needs to be done on each piece of equipment. The parts inventory can handle separate multiple garages. Motorcoach Tour Manager – also available as

Tour Optimizer for companies that don’t own motorcoaches – simplifies the creation of group or retail tours by developing and costing itineraries, taking reservations, selling tickets to groups or individuals, creating rooming lists, name and luggage tags, etc. It also tracks payments to hotels and attractions. Once a tour package has been developed, it can be used again on a new date or for a different group. Companies running regular shuttles with

reservations can use Motorcoach Shuttle Manager. Daily shuttles can be pre-entered in batches and passengers can be quickly booked onto the correct shuttle. Round-trip tickets are issued, and various reports on the number of riders, cash receipts, etc., are produced.

Numerous features and enhancements are constantly being added to the entire product suite. For example, Distinctive Systems’ clients now have available to them Driver Work Tickets sent to Smart Phones with Notification Tracking, inte-

gration with GPS Vendors, the most comprehensive Gross Payroll Module in the industry, Tour websites enhanced for Mobile Devices, integration with multiple Financial Systems and a comprehensive Tire Management module. This list is just a few of the many enhancements that have been added to the systems over

the past years. This tradition of innovative functionality enhancements will continue in the future. Be sure to watch Distinctive Systems closely! For further details, or to arrange a no-obligation demonstration, call 646-448-9981 or send an email to nasales@distinctive-systems.com.

Distinctive Systems Continued From Page 30

NEWS

Champion Bus To Provide FlexBus™ For Usability Study Champion Bus, Inc. says that its next generation FlexBus™ transit shuttle will be provided for use as a test vehicle in a usability research study to evaluate the performance of low-floor buses

for people with special physical needs. The study, organized and conducted by the Dallas Smith Corporation (DSC) and the Center for Inclusive Design and Environmental Access (IDeA) at the University of Buffalo, is part of a five-year project to evaluate current bus models and recommend improvements for future designs. According to Champion representatives, “In Page 34

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the first phase of the study, groups who use manual wheelchairs, power wheelchairs, scooters, ambulation aids and strollers will analyze new and existing ramp technologies. The usability of boarding a next generation transit shuttle bus equipped with an electronically adjustable access ramp will be compared to the usability of boarding a conventional transit shuttle bus equipped with entry steps and a lift. The usability of uniform-slope access ramps will also be compared to ramps with grade breaks.” The FlexBus™ is equipped with an electronic air-ride suspension system that includes a self-leveling feature. The Equalizer™ ramp system comes with automatic sensing technologies that provide an even ramp slope for improved accessibility. Champion Bus, Inc., a subsidiary of Allied Specialty Vehicles (ASV), is a manufacturer of mid-sized commercial buses. Visit www.championbus.com, www.alliedsv.com and www.championlftransport.com for more information.

May/June 2014

For additional information, call Motorcoach Manager at 800-780-6880 or visit www.motorcoachmanager.com.

Motorcoach Marketing Council Elects New Board Chairman The Motorcoach Marketing Council elected Peter Shelbo, of Tour West America (AZ), as the new chairman of the board. Gladys Gillis, of Starline Luxury Transportation (WA), will serve as Vice Chair. Scott Riccio, of Northeast Trailways (ME), and Elaine Fickett, of H & L Charter (CA), will serve as secretary and treasurer respectively. New board member Michelle Petelicki, of Panorama Tours, Inc (NJ), will serve a 20142016 term. Also serving on the 2014-2015 MMC Board are Mike Costa, of A Yankee Lines (MA); Vic Parra, president of the United Motorcoach Association; Peter Pantuso, president of the American Bus Association; and Bronwyn Wilson, president of the International Motorcoach Group. Autumn Dipert Brown, of Dan Dipert Coaches (TX), will serve as Immediate Past-Chair.

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Phone: 248-435-1519 Website: www.meritor.com Products: Meritor is a global supplier of drivetrain, mobility, braking and aftermarket solutions for commercial vehicle and industrial markets. Meritor supplies more than two million brake assemblies per year for trucks, trailers, buses and coaches. In North America, the Meritor WABCO joint venture supplies active safety systems such as pneumatic and hydraulic anti-lock braking systems. 14

American Transit Parts 695 So. Santa Fe Ave. Los Angeles, CA 90021 USA Phone: 800-882-6062 Website: www.americantransitparts.com Products: Brake parts and systems, wheel accessories and services. 14. AxleTech International 1400 Rochester Rd. Troy, MI 48083 USA Phone: 248-658-7200 Website: www.axletech.com Products: Various brake-related products including drum brakes - cam; drum brakes - wedge; hydraulic dry disc brakes; hydraulic wet disc brakes and park brakes. 14 Bendix Commercial Vehicle Systems LLC 901 Cleveland St. Elyria, OH 44035 USA Phone: 800-AIR-BRAKE, 440-329-9000 E-Mail: info@bendix.com Website: www.bendix.com Products: Bendix Commercial Vehicle Systems, a member of the Knorr-Bremse Group, develops and supplies active safety technologies, air brake charging, and control systems and components under the Bendix® brand name. Markets include medium- and heavy-duty trucks, tractors, trailers, buses and other commercial vehicles throughout North America. 14 Bremskerl North America, Inc. 1640 Shanahan Drive South Elgin, IL 60177 USA Phone: 847-289-3460 Fax: 847-289-3464 E-Mail: sales@bremskerl.com Website: www.bremskerl.com Products: German manufacturer of original equipment quality air disc brake pads for coach and transit bus applications. All products are 100 percent non-asbestos, are RoHS and REACH compliant, and meet government requirements for safety and/or performance including FMVSS 121 and ECE R90. 14 Bridgestone Americas Tire Operations, LLC 535 Marriott Dr. Nashville, TN 37214-5092 USA

Phone: 800-342-MILE (6453) Website: www.bridgestonefirestonemileagesales.com Products: New, retreaded and used tires; wheels. 13 Continental Commercial Vehicle Tires - The Americas 1830 MacMillan Park Drive Fort Mill, SC 29707 USA Phone: 704-583-3900 Website: www.continentaltire.com Products: Tires for various markets including the bus and motorcoach industries. 14 Federal-Mogul Corporation 26555 Northwestern Highway Southfield, MI 48033 USA Phone: 248-354-7700 Website: www.federalmogul.com Products: Various brake-related products including fluids, hydraulics, lining, pads and shoes, rotors and drums. 14 The Goodyear Tire & Rubber Co. 200 Innovation Way Akron, OH 44316-0001 USA Phone: 330-796-2121 Website: www.goodyear.com Products: Goodyear is one of the world’s largest tire companies. It employs approximately 69,000 people and manufactures its products from 51 facilities in 22 countries around the world. Its two Innovation Centers, located in Akron, OH, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services. 14 Haldex Brake Products Corp. 10930 N. Pomona Ave. Kansas City, MO 64153 USA Phone: 816-891-2470 Website: www.haldex.com Products: Haldex develops and manufactures brake systems for heavy trucks, trailers and buses. The product offering covers all primary components and subsystems included in complete air brake systems. The operations are conducted through two business units: Air Control and Foundation Brake. 14 Meritor, Inc. 2135 W. Maple Rd. Troy, MI 48084-7121 USA

MGM Brakes 8530 Cliff Cameron Drive Charlotte, NC 28269-9786 USA Phone: 800-527-1534, 704-547-7411 E-mail: mail@mgmbrakes.com Website: www.mgmbrakes.com Products: MGM Brakes manufactures and distributes spring parking brakes and actuators for air-braked vehicles. Over 20 different models of spring brakes, including both double-diaphragm and piston-style models, are available. The company also provides replacement parts for the aftermarket. MGM Brakes is a supplier to domestic and global truck, trailer, bus and specialty vehicle manufacturers worldwide. 14 Michelin North America, Inc. P.O. Box 19001 Greenville, SC 29602-9001 USA Phone: 864-458-6968 Website: www.michelintruck.com Products: Tires for various markets including the bus and motorcoach industries. 14 Motor Coach Tire Sales, LLC 1133 4th St. Columbus, GA 31901 USA Phone: 678-463-4110 Website: www.motorcoachtiresales.com Products: Motor Coach Tire Sales, LLC, was created to provide tires for the motorcoach and tour bus industries. The company partners with Toyo Tires. 14 Telma Retarder, Inc. 1245 Humbracht Cir. Ste. B, Bartlett, IL 60103 USA Phone: 800-797-7714 E-mail: customerservice@telma.com Website: www.telmausa.com Products: Telma provides frictionless braking systems based on the physical principle of electromagnetic induction. Telma’s expertise in the field of induction braking systems has been built from 60 years in the market. 14 Webb Wheel Products, Inc. 2310 Industrial Dr. SW, Cullman, AL 35055 USA Phone: 800-633-3256, 256-739-6660 Website: www.webbwheel.com Products: For nearly six decades, Webb Wheel Products has been making wheel-end equipment. This includes brake drums, hubs, rotors and spoke wheels. 14.

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The 2014 Community Transportation Association of America (CTAA) Expo is scheduled for June 8-13, at the St. Paul RiverCentre, St. Paul, MN. This year’s Expo features several key elements: Trade Fair The 2014 Community Transportation Trade Fair is billed as the highlight of the EXPO. The Trade Fair includes the most comprehensive collection of community transportation vendors, manufacturers and consultants assembled on an annual basis. This is attendees’ chance to meet the vendors, compare products and take an in-depth look at the newest products and services available for the community transportation industry. Intensive Sessions The CTTA’s Conference Intensive sessions lead off the annual EXPO and bring together community and public transportation experts and presenters with vital, timely topics. “These one-, two- and three-day sessions will offer attendees new perspectives and help them learn valuable new skills,” according to CTAA. Conference Intensives meet the training requirement for those seeking CCTM and CTPA certification. All courses have a testing component. Three-Day Classes: June 9-11 • Vehicle Maintenance Management and Inspection (VMMI) • Passenger Service and Safety (PASS) Train the Trainer Workshop Two-Day Classes (June 9-10) • Certified Community Transit Supervisory (CCTS) • Professional Dispatching and Scheduling (PDS) • Preparing for the Certified Community Transit Managers (CCTM) and Certified Transit Program Administrator (CTPA) Examination • Certified Safety and Security Officer (CSSO) • The Competitive Edge One-Day Classes (June 9 ) •Transit Marketing for Community and Public Transportation •Developing Policies and Procedures for Transit

agers, officials and advocates. All EXPO registrants are able to participate in any session. The workshops will be held concurrently on Wednesday, June 11, from 9 to 10:30 a.m., and from 3:15-4:45 p.m. They will begin again the next morning, Thursday, June 12, with sessions from 8:30-10:30 a.m. and an afternoon discussion forum from 3:15-4:45 p.m. EXPO 2014 Workshops have been divided into several themes, and each theme will be represented in every time slot. The workshop titles below are subject to change, but the subject matter will not. The Changing Role Of Leadership • Getting Serious About Public Relations: Wednesday, 9-10:30 a.m. • Supporting Your Personnel: Wednesday, 3:15-4:45 p.m. • Transforming Local Leaders and Elected Officials into Transit Advocates: Thursday, 8:30-10:30 a.m. Improving Service Delivery • Innovations in Vehicle Technology: Wednesday, 9-10:30 a.m. • Transportation Sharing Possibilities and How to Integrate Them into Traditional Transit: Wednesday, 9-10:30 a.m. • Spotlight on Administration for Community Living Inclusion Projects: Wednesday, 3:15-4:45 p.m. • University and Hospital Transit: Wednesday, 3:15-4:45 p.m. • Veterans’ Mobility: Thursday, 8:30-10:30 a.m. • Recognizing Service Needs of All Customers: Thursday, 8:3010:30 a.m. •Regionalizing Rural Public Transit: Wednesday, 3:15-4:45 p.m. Developing Better Outcomes • Transit’s Role in Economic Mobility: Wednesday, 9-10:30 a.m. • Transit Solutions for Suburbs, Complete Streets, and Aging in Place: Thursday, 8:30-10:30 a.m.

One-Day Classes (June 10) • Financial Management for Transit Agencies • Grant Writing: Delivering the Dollars You Need

Harnessing New Technology • Social Media’s Transformative Role in Modern Communications: Wednesday, 9-10:30 a.m. • Understanding and Implementing Transit Apps and Real-time Arrival Technology: Wednesday, 3:15-4:45 p.m. • Fare Payment Technologies: Thursday, 8:30-10:30 a.m.

Professional Development Workshops Various training sessions taught by recognized experts are tailored to meet the specific needs of community and public transportation man-

Evolving Federal Regulations • How Transit Agencies can Cope with the Affordable Care Act: Wednesday, 9-10:30 a.m.

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• Changes for Rural Systems Under MAP-21: Wednesday, 9-10:30 a.m. • Reconnecting Small-Town America by Bus - New 5311(f) Rules Spur Investment: Wednesday, 3:15-4:45 p.m. • Job Access Opportunities Outside JARC: Thursday, 8:30-10:30 a.m. • Safety and Security for Community Transportation: Thursday, 8:3010:30 a.m. Tribal Transit • MAP-21 and Tribal Transit: Wednesday, 2-5 p.m. • NTD reporting for Tribes: Thursday, 8:30-10:30 a.m. Ridesharing • Utilizing Multi-Modal Solutions for Local Challenges: Innovative Intersections: Wednesday, 9-10:30 a.m. • Creating and Operating a Self-Sustaining Vanpool Program: Wednesday, 3:15-4:45 p.m. • Incorporating Ridesharing into Transit: Diversifying Your Transit System: Thursday, 8:30-10:30 a.m. Sponsored Workshops • Getting the Most out of your Insurance Program: Thursday, 8:3010:30 a.m. General Sessions The scale of the challenges faced by community and public transportation providers, combined with the accelerating speed of innovation in transit technology and service design, demands a new approach to leadership,” CTAA said. On Tuesday, June 10, at noon, Federal Transit Administration Deputy Administrator Therese W. McMillan will keynoted the EXPO’s Opening Luncheon. In this position, she is currently providing the day to-day leadership for FTA. With the passage of a new surface transportation authorization, MAP-21, she has assumed a key role in guiding FTA’s implemen-

tation of transit-related provisions in the law and overseeing the development of critical guidance. McMillan will update EXPO attendees on key initiatives of the FTA. On Wednesday, June 11, at 10:45 a.m., Looking into the Future will be presented by Jack Uldrich, a renowned global futurist, independent scholar and best-selling author. He will explore future trends and emerging technologies in the community transportation field as well as innovation in change management and leadership. A book signing will follow at the EXPO Trade Fair. On Thursday, June 12, at 10:45 a.m., Meet the Press will be presented by Scott Bogren, CTAA’s director of communications. A panel of experts will discuss important topics and trends in the community transportation field. Sure to be topping the list will be the current progress of reauthorization of the MAP-21 legislation. The current MAP-21 authorization expires on September 30, 2014. Roadeo & Awards Banquet The National Community Transit Roadeo honors and celebrates the value of rural and community transit operators. This year’s event will be on Sunday, June 8. The roadeo draws drivers from around the country to compete for top scores on course that tests skills on every level of drivers’ abilities. It will be followed by a banquet and awards ceremony. Special Events The Community Transportation Awards breakfast will be Wednesday, June 11. EXPO’s Big Night Out will be Thursday, June 12. The Minnesota History Center will host the latter event. Much more than a museum, the History Center also boasts spectacular views of the Cathedral of St. Paul and the Minnesota State Capitol. Much of the evening’s activities will take place outdoors on the Center’s expansive lawns. Activities will include music, food, entertainment and games. The Happy Trails Farewell Breakfast will be Friday, June 13.

May/June 2014

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Prevost Has New Regional Sales Manager And Pre-Owned Coach Sales Manager Prevost has announced the addition of its new regional sales manager for the company’s new coach sales division. Trey Hertel joins Prevost as the regional sales manager for the South Central United States. Hertel joins Prevost with 19 years of sales experience in the manufacturing industry, and a

Trey Hertel

Eloy Torres

background in corporate financial planning. Prior to Prevost, Hertel served 14 years in the recreational vehicle industry, first as product sales specialist and trainer for Fleetwood Motor Homes, then as regional sales manager for Thor Manufacturing. He set up and maintained Thor dealerships

throughout the western United States and Canada. He also acted as national sales manager and product manager for the RV division of The Aluminum Trailer Company. Later he was recruited by Summit Truck Bodies as a regional sales manager to grow the South Central territory, where his emphasis was selling specialized truck bodies and diesel trucks. Hertel also established a financial planning company, Next Page Financial, where he advised business owners how to run the financials of their businesses more efficiently. Hertel holds a Bachelor’s Degree in Public Communication and Human Relations, with an Associate’s Degree in Marketing and English, from Western Illinois University. Hertel will support motorcoach operators in the South Central territory, covering Texas, Oklahoma, and Arkansas, and will report to Robert Goodnight, vice president of New Coach Sales. Hertel lives in Austin, TX, with his wife Becky and two daughters. He can be reached at 512-284-4854 or trey.hertel@volvo.com. Eloy Torres will assume responsibility as pre-owned coach regional sales manager for the central United States. His territory includes Arkansas, Colorado, Illinois, Iowa, Kansas, Louisiana, Minnesota, Missouri, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, and Wisconsin.

Torres has been with Prevost since 2000, and brings more than 20 years of bus industry experience and 27 years of transportation industry experience to his new position. He is based in Ft. Worth, TX, and can be reached at 817-3716173 or eloy.torres@volvo.com. Visit www.prevostcar.com.

President Of Goshen Coach Resigns, Kent Tyler Serves As Interim Allied Specialty Vehicles (ASV), a manufacturer of motor vehicles for commercial, fire & emergency and recreation markets, has announced the resignation of Troy Snyder, president of Goshen Coach. Kent Tyler, president and CEO of ASV’s bus division, will serve as interim president of Goshen Coach. Goshen Coach, located in Elkhart, IN, and one of five companies in ASV’s bus division, manufactures small to mid-sized buses for public transportation, airport parking, hotels and resorts, assisted living facilities, churches, higher education and private touring companies. Visit www.alliedsv.com.

Sales Rep Contact an Espar Tailor Near You And Get Your Fleet Measured for New Heaters

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Hydronic M-12 42,000 BTU May/June 2014

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CH Bus Sales Opens New Sales & Service Location In Texas CH Bus Sales, Inc., has announced the opening of a new sales and service facility in Fort Worth, TX. “The facility is more than 12,000 square feet with ample motorcoach parking, a large parts

warehouse, and 6 garage bays, plus 3 more to be constructed soon,” say company spokespeople. CH Bus Sales will provide sales for the TS 45, TS 35, and TS 30 in addition to completing service work to a variety of makes and models. The facility is located at 4900 E Loop 820 S. between I-30 and I-20 on the east edge of Fort Worth.

Tim Vaught, vice president of sales, service, and product development, will manage the new Texas facility assisted by Shannon Vaught, sales & service; Tony Young, body shop manager; Bryan Sample, parts manager; Randy Angell, Midwest account executive for CH Bus Sales, is and other technicians. pictured with Geoffrey Lynch, president of Hampton Jitney. This facility is an addition to the South Geoffrey Lynch, president of Hampton ern Territory which serves Texas, Jitney, said, “We were searching for a smaller Louisiana, Arkansas, Mississippi, capacity vehicle that could handle tour and New Mexico, Arizona, Colorado, charter groups traveling to venues that are not Kansas, and Oklahoma. appropriate for our larger size vehicles, venues such as our local vineyards and harbor sights. Hampton Jitney Adds The Temsa TS 35 provides this to us, while still Temsa To Its Fleet offering our passengers the same level of comfort and amenities.” Hampton Jitney, located in The Temsa TS 35 coach is a fully integral Southampton, NY, has taken deliv- mid-sized coach that offers a luxurious and spaery of a Temsa TS 35 coach. In its 40th anniver- cious interior for passengers and driver. The TS sary year, Hampton Jitney operates a fleet of 54 35 is constructed from stainless steel for extra motorcoaches with services between Eastern durability and safety. An American driveline is Long Island and New York City, in addition to combined with superb European quality and charter and tour groups throughout the north- craftsmanship to create a high quality driving east. experience. The coach is wheelchair equipped with two Visit www.chbussales.com or tie downs. www.temsa.com for more information.

Personnel Changes At Cincinnati Metro Metro (Cincinnati, OH) has named Mike Restle as chief financial officer. Restle has more than 25 years of accounting and financial experience. He most recently

Mike Restle

Think 302 Protects Protects Think FMVSS FMVSS 302 Passengers and Equipment? Equipment? Passengers and

Arnold Isham Jr.

served as Metro’s interim CFO after serving as Metro’s controller since 2007. He previously worked for 10 years at Dinsmore & Shohl LLP, where he held the role of director of finance. He graduated from the University of Notre Dame with a degree in accounting and has a Certified Public Accountant (CPA) license. Arnold Isham Jr. has been named assistant director of transit operations. Isham began his career with Metro in 1992 as a bus operator. During his 22 years with Metro, he has held various positions. Isham holds certifications in leadership development from the Urban League, Xavier’s Leadership Course, and the Primary Leadership & Development Course with the United States Army.

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AWARDS

Veolia Transportationâ&#x20AC;&#x2122;s DRIVEÂŽ Program Receives Award For Innovation And Sustainable Development The Innovation and Sustainable Development Trophies recognize initiatives that are â&#x20AC;&#x153;exemplary breakthroughsâ&#x20AC;? in sustainable development. Veoliaâ&#x20AC;&#x2122;s DRIVE program was among 30 nominees from around the world considered by the Awards Committee. It recently received an award for Innovation and Sustainable Development from Caisse des Depots.

Veolia representatives say, â&#x20AC;&#x153;Our program is an employee-driven, managementâ&#x20AC;?supported program focused on improving safety at the companyâ&#x20AC;&#x2122;s locations. The program has a common structure and ground rules, but is completely administered by local employee teams. Local interdisciplinary teams are created and meet regularly to implement tangible, measureable improvements to safety.â&#x20AC;?

The local teams focus on the five base components that comprise the acronym DRIVE: Dedication, Requirements, Instruction, Values and Equipment and suggest and implement a variety of improvements in safety practices. Employees earn a percentage of the savings generated by reductions in accidents and injuries. Rewards are shared among all employees at each location. According to Veolia, â&#x20AC;&#x153;Since the programâ&#x20AC;&#x2122;s launch in 2008, employees at 47 of Veoliaâ&#x20AC;&#x2122;s locations in the United States are participating.â&#x20AC;? Visit www.veoliatransportation.com.

During 2014 ACR Awards

Bitzer Wins â&#x20AC;&#x153;Refrigeration Product Of The Yearâ&#x20AC;? Award The Bitzer Ecoline reciprocating compressor was selected as the winner in its category of the Refrigeration Product of the Year Award, as part of the 2014 ACR News Awards. It was recognized for energy efficiency and as an environmental solution in refrigeration applications, which is compatible with refrigerants such as R134a, R404A, R407A, R407C, R407F, R507A, R290 and R1270. Kevin Glass, managing director of BITZER UK, accepted the award at a ceremony held at the National Motorcycle Museum in Birmingham, United Kingdom, during the 2014 ACR Show.

The company says, â&#x20AC;&#x153;With displacements ranging from 141 to 7804 CFH, the Econoline series offers high efficiency and numerous applications, making it suitable for all standard refrigeration, air conditioning and heat pump applications.â&#x20AC;? Bitzer says it has improved the efficiency (COP) of the entire Ecoline range by up to 6 percent with medium temperature applications, and at the low condensing temperature. Visit www.bitzerus.com for more information.

Entertainer Lennie Henry (left) and Climate Centerâ&#x20AC;&#x2122;s National Sales Manager for Cooling, George Derbyshire (right), presented Bitzer UK Managing Director Kevin Glass with the 2014 Refrigeration Product of the Year Award. Climate Center sponsored this yearâ&#x20AC;&#x2122;s award ceremony. Image: Bitzer US, Inc.

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Prevost Partners With UMA To Expand Prevost Prep

Brown Coach/Upstate Transit Purchase 2 Temsas & 2 Prevosts Brown Coach, of Amsterdam, NY, and Upstate Transit, of Saratoga, NY, (a sister company), have purchased two Temsa TS35 38-passenger motorcoaches. The two vehicles are the third and fourth new motorcoaches the company has purchased recently. Brown Coach and Upstate Transit also received two identical 55 passenger Prevosts to add to their fleet. The new Temsas are equipped with satellite TV, Wi-Fi, 110 outlets, lavatories and 3-point harness seatbelts. Brown Coach says the company noticed that more college and university athletic teams needed “mini coaches” and added two-28 passenger vehicles in 2012. Since that time, demand has increased for mid-size vehicles for airport and cruise transportation, weddings, family vacations, and senior organizations that didn’t need the space of traditional 47 and 55 passenger motorcoaches. Also, more schools and colleges wanted the

“traditional” 55 passenger motorcoach with amenities such as Wi-Fi and 110 outlets, so the new Prevosts were added to the fleet. These vehicles are also equipped with added leg room and a wheelchair lift as well as lavatory and DVD/video system. Brown Coach operates a fleet of motorcoaches and has affiliate school bus operations in the Capital District/ Albany/Mohawk Valley region of New York state. Licensed in all 48 states and Canada, Brown’s emphasis is on the Northeast. Upstate Transit also serves the Capital District/Albany area as well as the Saratoga/Queensbury/Lake George region of upstate New York. Visit www.browncoach.com and www.upstatetours.com for more information.

Prevost and the United Motorcoach Association (UMA) have joined forces to update and expand the Bus and Motorcoach Academy, creating Prevost Preparatory School for Professional Motorcoach Drivers, or “Prevost Prep.” Presented by Prevost, the UMA and the College of Southern Maryland, Prevost Prep is designed specifically for drivers to meet the driver training needs of the motorcoach industry. Federal Motor Carrier Safety Regulations require that bus and motorcoach operators ensure their drivers are knowledgeable and comply with FMCSA rules and regulations. Prevost Prep prepares the driver to pass the CDL written exam or, for those who already have a CDL, gives a review of applicable industry rules and regulations. Through this program driver training can be quantified and proven for insurance purposes. Participants that have completed the program satisfactorily receive a letter of completion that can be submitted to an insurance company for insurance renewals. Prevost has committed to supporting this driving program over the next 10 years. The scholarships will be awarded by the UMA. Visit www.prevostcar.com.

THE DIAMOND FAMILY

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Louisiana Trailways Adds New MCI J4500

MCI Purchases

Louisiana Trailways has taken delivery of a new MCI J4500. A large privately owned bus company, the Marrero-based company specializes in tours and charters. MCI says, “Standard safety features include three-point passenger seatbelts, electronic stability control, tire pressure monitoring and a fire-suppression system.” Louisiana Trailways operates a fleet of more than 20 motorcoaches as well as mini buses. President Don Sanders leads the 24-year-old company, which also serves New Orleans’ convention and cruise-ship business. It also runs a fixed-price casino shuttle from various

Adventure Tours Attends 2014 Earth Day Fair With New MCI J4500 Adventure Tours, a Clinton, MD, charter company displayed its new 2014 MCI J4500 coach at the Department of Transportation’s Earth Day Fair April 22. Adventure Tours joined the American Bus Association and Motor Coach Industries, manufacturer of the J4500 coach, in promoting green travel at the fair. The event also featured green-initiative displays and consumer information booths. Adventure Tours, which serves the Washington, D.C., area, recently took delivery of two new wheelchair-lift-equipped MCI J4500 coaches. MCI says, “The 2014 J4500 comes with a more fuel-efficient, clean-diesel powertrain for near-zero emissions. Standard safety features include electronic stability control, tire-pressure monitoring and a fire-suppression system.” Owner Mohammed Khan, who started Adventure Tours with a three-bus fleet in 1999, says he sees digital amenities available on today’s motorcoaches as another driving force behind the company’s success. Today, to serve the needs of its convention, corporate, academic and government clients,

Supporting DOT's Earth Day Fair on April 22 are from left: Adnan Khan, President, Adventure Tours; Dan Ronan, Senior Director, Communications, Media and Marketing, American Bus Association; Michael Anderson, Driver, Adventure Tours; Anne Ferro, Administrator, Federal Motor Carrier Safety Administration (FMCSA); Pat Plodzeen, Public Relations Representative, Motor Coach Industries; and David Buckingham, General Manager, Adventure Tours.

the company operates 10 coaches, most of them model year 2012 or newer. Visit www.adventuretoursbydawn.com for more information.

points near New Orleans. The company has earned the Department of Defense’s numberone safety rating as well as a top “Satisfactory” D.O.T. rating. Visit www.mcicoach.com.

SAFE, STURDY & DURABLE Safety Step will meet all your transportation needs…

s Safety Steps full line of transportation steps are designed specifically for the transportation industry s Anti-tip design makes it impossible to tip over with normal use s Transportation models provide a 6”, 8”, 10” or 12” boost s The 10" and 12" steps have brackets for extra durability s Rugged all-aluminum welded construction s All models are lab tested to hold over 1,000 pounds, but weigh a mere 7 pounds s Non-slip angled rubber leg tips and gripper strips keep your passengers and your Safety Step securely in place s Durable powder coat finish available black, silver or safety yellow

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AngelTrax Expands Into The Midwest AngelTrax, supplier of in-vehicle video surveillance technology, has announced its expansion into the Midwest with the opening of its new operations center in southern Indiana. “This is a natural next step for AngelTrax,” said AngelTrax President Richie Howard. “We have experienced steady growth in the mobile surveillance industry from our beginning, and our new presence in the Midwest promises new opportunities and incredible potential for the future.” Located in Jeffersonville, IN, the new offices will accommodate staff members of the company’s recently expanded marketing department, under the direction of Marketing Director JoBeth Fink, and will also function as a regional hub of operations for continued development. AngelTrax is entering new markets including driver behavior management and law enforcement. The company is also a single-source provider for mobile surveillance systems. The company recently introduced VizuCop, surveillance systems engineered exclusively for law enforcement. The VizuCop 360 surveillance system has a patented front-facing, dual lens camera that eliminates the need for manual zooming for clear license plate capture, a tagging pad for marking video footage with the type of incident recorded, a space-saving LCD rearview mirror monitor, up to 8 HD quality video and audio channels, and either a solidstate 256GB SATA hard drive or a 128GB SD card. Call 1-800-673-1788 or visit www.angeltrax.com.

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Air Bear Purchases Van Hool Motorcoaches Shelli France started working at Air Bear Travel as a co-op student in 1985. Thirty years later, she and her husband Paul France not only own the Cheboygan, MI, based full-service travel agency, they have turned it into a comprehensive company that offers transportation options. From 1999 until present, they have been named “People’s Choice” for favorite travel agency in Cheboygan, Emmet and Presque Isle (Michigan) counties. Paul France pointed out that within a year of their purchasing Air Bear in 1994, airlines began capping commissions. As part of an effort to expand and diversify the business, the France’s bought a local limousine company – then shuttle buses to handle casino work – and began running their own tours. “By 1997 we figured out that by owning our own coaches we could improve and control the quality of our customers’ experience. We got a 40foot Van Hool from ABC, and it worked out so well that it became apparent that we needed more capacity,” he said. “I called Pete Bachrach, our ABC Account Manager, and within an hour he and Roman Cornell were on the phone, had located a T2145 coach, and suddenly we were operating new coaches.” In 1999 Air Bear purchased land, and built its own bus barn and office complex. The fleet eventually grew to four motorcoaches, and in addition to the traditional services, Air Bear now offers charter service, casino trips and motorcoach tours throughout the United States and Canada. Air Bear has recently completely renewed its motorcoach fleet by acquiring four 2014 coaches, as well as a refurbished T2145 Van Hool, increasing the fleet size to five units. The new coach acquisition consists of two Van Hool TX45s and two CXs. Contact ABC Companies at 800-222-2875 or visit www.abc-companies.com for more information.

Seating for 40, Specialty Sandwiches, Homemade Soup, Fresh Salads & Sides, Blue Bunny Ice Cream!

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AWARDS 4th Time:

Forbes Names National Interstate One Of America’s Most Trustworthy Companies National Interstate Corporation has announced that it has been named to Forbes 50 Most Trustworthy Financial Companies. For the past four years, National Interstate was named on the Forbes 100 Most Trustworthy Companies list and received the designation of the most trustworthy small-cap company in 2010. Again, this year, National Interstate was named by Forbes as one of the most trustworthy companies, being included on a list generat-

HART CFO Jeff Seward Named Tampa Bay Business Journal 2014 CFO Of The Year

The T Board Names Paul Ballard As New President

Jeff Seward, chief financial officer of the Jeff Seward Hillsborough Area Regional Transit Authority (Tampa, FL), has been named CFO of the Year in the Tampa Bay Business Journal’s 2014 CFO of the Year Awards in the Government Agency category. The event honors chief financial officers from Hillsborough, Pinellas, Pasco, Manatee, Sarasota, Polk and Hernando counties. Seward has more than 25 years of local government, private-sector and military experience, providing leadership for various areas, including financial advising, strategic planning, economic development and auditing. As CFO, Seward is responsible for accounting & financial reporting, budget, cash management, internal audit, procurement, contracts administration, and grants & planning. Those departments execute the long-term financial strategy of HART, manage major capital projects, secure grants to enhance current infrastructure and implement investment tools to improve fiscal sustainability. His latest accomplishment is establishing the Regional Revenue Collection Working Group with six other regional transit agencies as well as partnerships with the FDOT and TBARTA to establish a streamlined fare collection system where passengers, regardless of where they live or transit service they use, can move between counties in the region with one single smart card. HART CEO Philip R. Hale said, “The CFO of the Year award in the Government category was competitive and we're happy that Jeff has been recognized for his unique vision and exceptional execution.” Page 44

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ed to specifically recognize the 50 Most Trustworthy Financial Institutions in America. To develop the Forbes lists, the accounting and governance behaviors of more than 8,000 publicly-traded companies in North America are evaluated and scored. The companies with the best reputations for providing their shareholders accurate information receive this honor. “We are honored to once again be included in Forbes’ lists of most trustworthy companies,”

said Dave Michelson, president and chief executive officer of National Interstate. “Since National Interstate was founded in 1989, integrity has been a key core value for us. As we celebrate our 25th anniversary this year, we remain just as committed to ethical business practices as we were when we first opened our doors. We are proud to again be named on a prestigious list put out by Forbes, and believe that our transparency and credibility are integral parts of our relationships with our business partners including current and prospective customers, the agents that distribute our products, and our company’s shareholders.” Visit www.natl.com for more information.

The Fort Worth Transportation Authority (The T) has named Paul J Ballard president and chief executive officer. Ballard was previously chief executive officer of the Nashville Metropolitan Transit Authority (MTA) and the Regional Transportation Authority of Middle Tennessee. He was appointed MTA’s CEO in 2002. He has served as chief executive or general manager of multiple transit systems. He has also been president of two national transit management firms and operated or consulted on transit operations in 38 U.S. cities in 19 states. Ballard’s leadership role the last 12 years with the Nashville MTA and the Regional Transportation Authority has required working with two boards while facilitating 10 board or committee meetings each month. MTA is a municipal agency with a five member board, and the RTA is a state agency with a 38 member board of mostly elected mayors. Ballard also led the new Music City Star commuter train through milestones with federal and local operating funds, compliance with Federal Transit Administration and Federal Railroad Administration regulations and necessary negotiations. Ballard holds a Bachelor of Science degree in Business, Transportation and Public Utilities Management from Indiana University School of Business and a Master of Arts Degree in Public Administration (With Distinction) from Webster University in St. Louis. He has training in customer service from the Harvard University Graduate School of Business Administration. The top position at The T was filled on an interim basis by Anthony Johnson, chief operating officer.

ground in finance and management. Robbins will report to Mike Laffan, general manager of the Northeast Region. ABC Companies has ann “We are excited to have ounced the appointment of Jonathan on our ABC sales Jonathan Robbins as account team. We feel his background in manager in ABC’s Northeastern financial services and relationRegion. Robbins will be responship management will be a defisible for coach sales in Delaware, nite asset to his ABC cusMaryland, Pennsylvania, and the tomers,” remarked Laffan. “I am Jonathan Robbins District of Columbia. eager to apply hard work and a He is an experienced relationship manager with six years of sales and client manage- great aptitude to help my customers with all ment experience in the retail banking and their transport needs,” added Robbins. For more information, contact investment industry. A graduate of Lynn ABC Companies at 800-222-2875 or University in Florida with a degree in busivisit www.abc-companies.com. ness administration, he has a solid back-

ABC Appoints New Account Manager For Northeast Territory

May/June 2014

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ADVERTORIAL

Motor Coach Industries

MCI® Commuter Coach Hybrid/CNG

Motor Coach Industries

MCI® J4500

Safety and style. Built for highway speeds, the MCI Commuter Coach, which is Buy America-compliant and available in cleandiesel, hybrid and CNG options, has earned its position as the North America leader in longer-distance express service for public transit systems. Strong and durable, it features a rugged semimonocoque structure that elevates passengers and drivers above traffic, plus Electronic Stability Control (ESC), tire pressure monitoring and a fire suppression system that make express routes, BRT and Bus-on-Shoulder service safer. The MCI Commuter Coach offers a highly competitive per-seat price, plus low cost of operation and the best MDBF rate over all other types of bus models.

Refined design. The J4500 coach delivers on its rank as the industry’s best-selling model for 10 years running, offering premium workhorse reliability, low total cost of operation and double-digit fuel economy gains thanks to powertrain optimization. Redesigned with heightened curb appeal and a more elevated presence, along with bright, durable LED headlamps and a smooth rear cap for more branding space, the J4500 also comes equipped with advanced safety systems including electronic stability control; SmartWave tire-pressure monitoring; fire detection and suppression as well as three-point passenger seatbelts. Options include wood-grain flooring, leather seating, power outlets and Wi-Fi to satisfy ridership demands.

Motor Coach Industries; 200 East Oakton St., Des Plaines, IL 60018; 847-285-2000; 800-428-7626; Fax: 847-285-2013 • Email: marketing@mcicoach.com; Website: www.mcicoach.com

Model .................................................MCI® Commuter Coach Hybrid/CNG Passenger Capacity................................................................................57, 49 Length.......................................................................................................45’40” Height ............................................................................................................11’5” Interior Height.........................................................................................78.25” Engine Options ..................................................Cummins ISL, ISX or ISL G Transmission Options .................................Allison B500, Allison B500R, Allison EP 50 Hybrid Drive Fuel Tank Capacity...............................164 gal. – CNG 114.6 Diesel Gallon Equivalent (DGE) Fuel Options.........................................................Clean-diesel, hybrid, CNG GVWR .........................................................................50,000 lbs., 46,000 lbs.

Model ..................................................................................................MCI J4500 Seating Capacity.............................................................................................56 Length .........................................................................................................45.58’ Height ........................................................................................................140.74” Headroom ..................................................................................................78.25” Turning Radius................................................................................................47’ Wheelbase......................................................................................................315” Floor - Low or standard ...................................................................Standard Engine Options ....................................Cummins ISX, Detroit Diesel DD 13 Transmission ...................................................Allison B500 or, ZF Astronic Chassis .............................................................................................Monocoque Fuel Tank Capacity ................................................................................183 gal. Fuel Options................................................................Ultra low sulfur diesel Brakes..............................................................Meritor all-wheel EX-225 disc GVWR ..................................................................................................54,000 lbs.

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ADVERTORIAL

Motor Coach Industries

ABC Companies

Van Hool A300L FC - Fuel Cell Setra S 417 Best-in-class: Exemplifying exclusive European styling, German engineering and custom-tailored luxury, the Setra S 417 Top Class offers more choices, with a second door, club corner lounge seating, premium fabrics and galleys. Comfort and ambience delight passengers, and the optional TopSky and rear window offer the best views anywhere. A true driver’s vehicle, the S 417 features an IFS suspension system for a smooth, quiet ride. Proprietary safety features include front collision guard, cornering lights and rain/light sensors. Vehicle monitoring capabilities, with integrated tire monitoring and an onboard diagnostics system, ensure that drivers and maintenance professionals are ideally equipped to increase uptime. Motor Coach Industries; 200 East Oakton St., Des Plaines, IL 60018; 847-285-2000; 800-428-7626; Fax: 847-285-2013 • Email: marketing@mcicoach.com; Website: www.mcicoach.com

The Van Hool Company was honored with the BusWorld Kortrijk 2009 Grand Environment Award, citing the company’s A330 Fuel Cell model. The hybrid-diesel electric bus offers a uniquely environmentally-friendly alternative for public transport providers. In the United States, the Van Hool A330 Fuel Cell has been well-received by the American public where partners ABC, Van Hool, and AC Transit pioneered a “green” transit initiative in 2005. Along with AC Transit, Connecticut Transit also has this model in current service. This next generation of Van Hool’s fuel cell bus — the Van Hool A300L FC — retains its place as one of the most technically advanced transit buses available today, according to ABC Companies. This clean, quiet, energy efficient 40-foot transit emits only water vapor from the tailpipe. The new model buses are lighter than the earlier generation fuel cell bus. Advanced lithium-ion battery systems and a more durable fuel cell power plant are key features of the new buses. Virtually noiseless, yet powerful enough to climb grades in excess of 18 percent and reach speeds of 50 mph, the A300L FC is powered by a zero-emission hydrogen-fueled, hybrid-electric engine, utilizing a 120 kW fuel cell system, onboard battery power, and regenerative braking. Its clean operation can have an immediate positive impact on street-level emissions.

ABC Companies; 1506 30th Street, NW; Faribault, MN 55021 USA; Ph: 507-334-1871; Fax: 507-334-0246 Email: abcinfo@abc-companies.com Website: www.abc-companies.com Model ...........................................................................................TopClass S 417 Seating Capacity.............................................................................................56 Length ...............................................................................................................45’ Height.................................................................................................................12’ Headroom .......................................................................................................6.6’ Turning Radius ..........................................................................................481.7” Wheelbase.....................................................................................................280” Floor - Low or Standard...................................................................Standard Engine .............................................Mercedes-Benz OM 471 EPA 10 450 hp Transmission..............................Allison B 500R or, ZF Astronic 12-speed Chassis .............................................................................Monocoque Integral Fuel Tank Capacity................................................................................180 gal. Fuel Options................................................................Ultra low sulfur diesel Brakes - Air or Hydraulic.................................................Knorr disc brakes GVWR...................................................................................................50,534 lbs.

Model .....................................................................Van Hool A300L Fuel Cell Seating Capacity.................................28 Seated + 4 Fold-down + Driver Length..............................................................................................................40’ Width ..............................................................................................................102” Height ............................................................................................................11’5” Engine..............................Hybrid Electric/UTC Power Pure Motion™ 120 Type of Fuel......................................................................Gaseous Hydrogen Chassis...........ZF Rear Axle W/Offset Differential & Double Reduction Air Conditioning.....................Rooftop Mounted A/C For Passengers’ & Drivers’ Compartments Wheelchair Lift Option................Fold Out Wheelchair Ramp at Door 2 Steering ..............................................................ZF Variable Ratio Steering Suspension...................................................Air Suspension w/Air Springs & Telescopic Shock Absorbers May/June 2014

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ADVERTORIAL

Champion Bus

FlexBus™

Defender F550

The FlexBus™ Line of vehicles represents the next generation of innovative vehicles that are designed to exceed the expectations of today’s passengers and operators. By utilizing the latest advancements in transit vehicle manufacturing, the Champion LF Transport FlexBus™ provides that very best in vehicle accessibility, without compromising reliability and safety. The combination of accessibility design features such as the Equalizer® ramp - single slope entry, the 102-inch wide true flat floor passenger area and a level vehicle provided by the kneeling suspension system offer a universally accessible vehicle for all riders. Champion Bus, Inc. 331 Graham Rd., Imlay City, MI 48444 Ph: 810-724-1753 ext. 265 Fax: 810-724-6478 Website: www.championbus.com Email: mkrummel@championbus.com

Model.....................................................................................................FlexBus™ Seating Capacity ..........................Up to 20 Passengers or 6 Wheelchair locations Length.........................................................................................................23’-27’ Width ...............................................................................................................102” Height................................................................................................................111” Engine........................................................................Ford - 6.8L GAS-EFI-V10; GM - 6.0L VORTEC GAS-SFI-V8; 6.6L DURAMAX DSL-V8 Transmission.................................................................................................OEM Air Conditioning......................................................Many Options Available Steering..........................................................................................................OEM Type of Fuel ...........................................................Gas, Diesel, CNG and LPG Page 48

BUSLINE

May/June 2014

The Champion Defender F550 is the epitome of mid-size vehicles that will exceed customer, owner, and operator expectations. The Defender is built on the F450/550 with a minimum GVWR starting at 15,000 lbs to allow for increased passenger capacities up to 33 passengers. There are lift equipped ADA options for buses, along with multiple fuel options such as gasoline, diesel or Ford OEM Engine Gaseous Prep Package Alternative Fuels available. By utilizing the latest advancements in transit vehicle manufacturing, the Defender provides the very best in vehicle accessibility, along with reliability and safety of the steel tube cage construction. Champion Bus, Inc. 331 Graham Rd., Imlay City, MI 48444 Ph: 810-724-1753 ext. 265 Fax: 810-724-6478 Website: www.championbus.com Email: mkrummel@championbus.com

Model ..........................................................................................Defender F550 Seating Capacity.................................................................21-33 passengers Length......................................................................................................25’ - 32’ Width.................................................................................................................94” Height .........................................................................................................118.75” Engine.......................................................................6.7L Diesel and 6.8L Gas Transmission.................................................................................................OEM Air Conditioning......................................................Many Options Available Steering................................................................................................Ford OEM Type of Fuel.................................................................................CNG, Propane

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ADVERTORIAL

Glaval Bus

Glaval Titan II Low Floor Glaval Entourage The Entourage delivers superior quality and versatility built on the rugged Ford F-550 Super Duty chassis. The Entourage is both economical and flexible enough to suit any transportation solution. If ADA equipment is required, a wide range of floor plan configurations with a wheelchair lift are available. This mid-size bus can be built to accomodate various types of floor plan arrangements, seating up to 33 passengers. With its impressive sleek and aerodynamic styling, the Entourage is both brawn and beauty. The gas version can be equipped with the CNG (Compressed Natural Gas) option and all Glaval Bus products come with a 5-year, 100,000-mile limited warranty. Glaval Bus 914 CR #1 North Elkhart, IN 46514 Ph: 574-343-5107 Fax: 574-264-4259 www.glavalbus.com Email: pmarnocha@forestriverinc.com

Model......................................................................................Glaval Entourage Seating Capacity ....................................................................................33 Max Length..................................................................25’, 27’, 29’, 31’, 32’ and 33’ Width.......................................................96” (excluding mirrors and flairs) Height ...............................................................................................................78” Engine .......................................................6.7L Power Stroke, 6.8L V-10 Gas Transmission ........................................HD Torq Shift 6-Speed Automatic; Torq Shift 5-Speed Automatic Chassis.........................................................................Ford F-550 Super Duty Air Conditioning .................................................................Several Offerings Steering ....................................................................................Power Steering Type of Fuel.....................................................................Diesel, Gas and CNG

Whether it’s a wheelchair passenger, business traveler or an elderly rider, the Titan II LF eliminates the need for steps to enter or exit the vehicle. There is also no longer a need for the traditional wheelchair lift. The Titan II LF is offered with either a Braun or Ricon bi-fold power ramp. This new low floor kneeling bus utilizes the rugged Chevy G4500 chassis platform along with a heavy-duty “Purpose-Built” chassis and floor structure designed and produced by Spartan Chassis. One of the most impressive features of the Titan II LF is the 4-corner, self-leveling air-ride suspension with kneeling capability. With the touch of one switch, the complete unit will kneel to achieve a 1:6 ramp slope which exceeds ADA’s current minimum, at the same time providing a level floor surface for all wheelchair positions. The Titan II LF offers true random access for up to 5 wheelchair positions, or can seat up to 21 ambulatory passengers. With Glaval’s reputation for building a quality product, the Titan II LF is sure to help make life easier. Glaval Bus 914 CR #1 North Elkhart, IN 46514 Ph: 574-343-5107 Fax: 574-264-4259 www.glavalbus.com Email: pmarnocha@forestriverinc.com

Model.......................................................................................Glaval Titan II LF Seating Capacity.............................................................21-pax or 5 W/Chair Overall Length .........................................................................24’, 26’ and 28’ Exterior Width................................................................................................96” Exterior Height ........................................110” (Exc. Roof A/C, Roof Hatch) Interior Width.................................................................................................92” Interior Height ..................................78” Behind Rear Wheel/81” in Front Wheelbase ..............................................................................166”, 190” & 214” GVWR .....................................................................................................14,200-lb. Engine ......................................Chevy Vortec 6.0L V8 Gas or CNG option, and also now available with DuraMax Diesel Transmission....................................................................6-Speed Automatic Chassis ..........................................................................................Chevy G4500 Type Of Fuel.........................................................................Diesel, Gas & CNG

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BOWMANSDALE 2112 Bumble Bee Hollow Rd. Off Rt. 15 • Mechanicsburg, PA 717-697-5383 CAMP HILL 4230 Trindle Road • 717-737-3896 CARLISLE 60 Noble Blvd. in Super Walmart 717-960-9400 608 E. High St. • 717-249-7721 1176 Harrisburg Pike • 717-243-7774 905 Walnut Bottom Rd. • 717-249-0694 CEDAR CLIFF Exit 19 off I-83 • Camp Hill, PA 717-737-6404 CHAMBERSBURG 1075 Lincoln Way East • 717-263-4601 NORTH CHAMBERSBURG 2891 Philadelphia Avenue (US 11 N.) 717-263-2970 CLEONA 493 W. Penn Avenue • 717-272-5677 COLUMBIA 1788 Columbia Ave., off Rt. 30 717-684-7048 DILLSBURG 898 North US Rt. 15 • 717-432-9500 EAST MANCHESTER 4245 North George St. • 717-266-3170 ELIZABETHTOWN 1284 S. Market St. • 717-367-6471 ENOLA Enola Rd., Exit Rt. 11 15 S. off Rt. 81 • 717-732-4228 EPHRATA 140 N. Reading Rd.• 717-733-1660 GETTYSBURG 517 S. Steinwehr Ave., Bus. Rt. 15 717-334-5920 1090 York Rd.• 717-337-1030 GREENCASTLE Rt. 16 and I-81 • 717-597-2589 HALIFAX 3761 Peter's Moutain Rd.• 717-896-2535 HANOVER 991 Carlisle St., Rt. 94 • 717-632-7531 350 Eisenhower Dr.• 717-632-0005 1448 Baltimore St. • 717-630-0337

HARRISBURG 2929 Paxton St. • 717-561-8050 4605 Jonestown Rd. 717-652-7035 7845 Linglestown Rd. 717-545-8580 Rt. 83 and Union Deposit Rd. 717-564-9320 4403 N. Front St. • 717-238-1048 Harrisburg East Mall/Rt. 83 & Paxton St. 717-561-0703 Eisenhower Blvd. I-283, Exit 1 717 -939-6972 5590 Allentown Blvd., Rt. 22 Exit 26 off I-81 • 717-652-9123 Kline Plaza, 101 S. 25th St. 717-232-0008 Uptown Shopping Center 720 Division St. • 717-236-6226 Harrisburg Airport • 717-948-3900 6535 Grayson Rd. in Wal-Mart 717 -561-0445 HERSHEY Rts. 39 and 322 • 611 E. Main St., Hummelstown • 717-566-6041 JONESTOWN Rt 72 & I-81 • 610-562-8462 LANCASTER 1880 Hempstead Rd. • 717-509-6988 Willow Valley Square • 717-464-5119 1829 Oregon Pike • 717-569-7898 1434 Manheim Pike • 717-394-3417 Rt. 30 and Centerville Rd. Lancaster, PA • 717-393-9523 68 East Town Mall, Rt. 30E Lancaster, PA • 717-394-8957 1755 Columbia Ave. Millersville Exit off Rt. 30, Rt. 462 717-397-5112 575 N. Franklin St., next to McCuskey High School • 717-394-7938 2034 Lincoln Hwy East in Wal-Mart 717-390-1099 King & Water Streets • 717-299-6699 Manor Shopping Center 1296 Millersville Pk. • 717-293-5706

LEMOYNE Rts. 11 and 15 North across from Radisson Hotel • 717-761-7992 LEBANON 1202 W. Maple St. • 717-273-8691 757 E. Cumberland St. • 717-273-9023 1725 Quentin Rd., Lebanon, PA 717-306-6565 LEWISTOWN US 522 & US 22 • 717-248-5255 121 Electric Avenue • 717-248-4447 LITITZ 990 Lititz Pike, Rt. 501 N. 717-627-4666 LITTLESTOWN 430 North Queen St. • 717-359-8946 LYKENS VALLEY 4660 Rt. 209 • 717-362-8416 MANHEIM 711 Lancaster Rd., Rt. 72 717-664-4944 MECHANICSBURG Wesley Dr. Exit, Rt. 15 717-761-7525 KMart Plaza, 5600 Carlisle Pike 717-766-9675 6250 Carlisle Pike in Wal-Mart 717-591-9864 MERCERSBURG 11924 Buchanan Trial West 717-328-0111 MIDDLETOWN 2270 W. Harrisburg Pike • 717-944-9535 MIFFLINTOWN Rt. 322 and Rt. 35, Mifflintown Exit 717-436-9779 MYERSTOWN 295 West Lincoln Avenue (Rt. 422) 717-866-2278 NEW CUMBERLAND 101 Limekiln Rd. • 717-774-1027 NEW HOLLAND 828 W. Main St. • 717-354-9300 NEW OXFORD 6040 York Rd., Rts. 30 and 94 717-624-4266

NEWPORT Rt. 322 and Rt. 34, Newport Exit 717-567-9344 PALMYRA 901 E. Main St. • 717-838-6815 PINE GROVE l-81 , Exit 31 • 717-345-6400 RED LION 897 West Broadway • 717-246-1802 655 Lombard St., Cape Horn Plaza 717-246-7801 SCOTLAND 3347 Black Gap Rd. • 717-263-7507 SHIPPENSBURG 333 East King St. • 717-532-7945 SHREWSBURY Exit 1 off I-83 • 717-235-4663 SILVER SPRING Rt. 114 and Shadow Oak Dr. Mechanicsburg, PA • 717-697-3460 SPRINGETTSBURY Hallam Exit off Rt. 30, Rt. 462 717-757-9655 WAYNESBORO 302 East Main St. • 717-762-9201 YOCUMTOWN Exit 14A off I-83 • 717-938-5705 YORK 2125 York Crossing Dr & Rt 74 717-767-1381 Exit 4, I-83, 133 Leader Heights Road 717-747-9191 York Galleria Mall • 717-757-3026 60 Arsenal Rd. • 717-699-4600 Exit 6W off I-83 • 717-845-9360 3141 Carlisle Road, Dover 717-767-2594 144-158 S. George St. • 717-846-1021 Rts. 30 & 74 in Wal-Mart 717-764-8923 380 Memory Lane • 717-757-2912 Tell us you saw this ad in Busline Magazine, and 1 driver and 1 tour guide will receive a

FREE MEAL! Please call ahead to the phone number listed by the McDonald’s of your choice.

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VOLVO PERFORMANCE BACKED BY unparalleled SERVICE.

TALK ABOUT A WINNING COMBINATION. When you pair unbeatable operational efficiency with the highest standard for service in the industry, you have one powerful machine on your hands. The Volvo 9700 uniquely combines the proven performance and fuel efficiency of the Volvo D13 engine with the exceptional and experienced network of Prevost professional service. But it doesnâ&#x20AC;&#x2122;t stop there. This workhorse ups the ante on fuel economy with integrated features, like the I-Shift transmission, which ensures that the engine runs at the ideal speed for maximum fuel savings. Advanced safety features and passenger comfort round out the list of features that make the Volvo 9700 the best investment your business can make. For more information: USA 336-393-3929 Canada 418-883-3391 www.prevostcar.com