GAVS enGAge - June 2022 by GAVS Technologies

June 2022 When obstacles arise, you change your direction to reach your goal, you do not change your decision to get there.” Zig Ziglar

FE ATURING

Arvind Sivaramakrishnan CIO of Apollo Hospitals Enterprise Ltd, India

If you would hit the mark, you must aim a little above it; Every arrow that flies feels the attraction of earth.

Henry Wadsworth Longfellow

Table of

Contents

Introducing Arvind Sivaramakrishnan, CIO, Apollo Hospitals Arvind Sivaramakrishnan shares the values that were instilled during his younger years that helped him later in life, the challenges that shaped him, his passion for technology and more. – “I don’t believe Leadership is a subject that can be taught through traditional teaching methods. Leadership can be learnt through observing leaders, on both ‘how to’ and ‘how not to’”

Data Lakehouse – The Latest Entrant in Data Management Architectures Srinivasan Sundararajan writes about the data management architecture and how there is a need for a new architecture – Data Lakehouse. – “A data lake house is a data solution concept that combines

14 What is the real cost of Ransomware? Kavitha Srinivasulu shares her insights on the increasing trend of ransomware attacks and the extent of its impact. – “However, the true cost of ransomware goes much beyond the ransom and includes organizations’ reputation, loss of customers, downtime costs and system upgrade costs, to name a few.”

elements of the data warehouse with those of the data lake.”

17 Identity GRC Challenges and Issues in the Metaverse Sundaramoorthy S gives us an overview of the privacy and security concerns of the Metaverse. – “VRs may target to generate the revenues from their users. To achieve this every user could use the real-world personal data starting from name, address, bank account details, biometrics, location, etc.”

20 Why do we need Lean, Six Sigma and Kaizen for our Organizations? Sarath Chandramouli throws lights on the benefits that organizations can realize if they implement Lean, Six Sigma and Kaizen concepts to improve processes. – “By collectively using the Lean, Six Sigma and Kaizen concepts in our day-to-day operations, we can grow individually, as team and

24 Introduction to Behavioral Health Rajeswari S discusses the difference between mental and behavioral health and the prevailing treatment. – “Though approximately one in every 4-5 adults experience mental disorders, some studies show that only 5% of those individuals will seek care from professional behavioral health centers.”

as a company.”

A survey of 1,000 large businesses has found that “17 percent of respondents expected to make use of machine learning software development tools within the next one to three years.” Research at IDC, an analyst firm, states that AI-powered tools are “set to revolutionize software development.” Microsoft owned GitHub and OpenAI has launched a service, ‘Copilot’ that can do exactly that. Copilot, powered by an AI model - Codex, is a code-writing AI, that provides suggestions for whole lines of code inside development environments. Apart from code, the AI model has also been trained on natural language text, so it can generate code based on instructions or expressed intent in natural language. This could boost productivity by speeding up the coding time or helping those who are working with an unfamiliar codebase. Copilot was available to limited number of testers since June 2021 and will be available to for anyone to download starting this summer. As per Microsoft’s CTO, Kevin Scott, we can expect many such ‘AI-first’ products to follow soon that will enable productivity boost by reducing our workload of routine cognitive tasks. Addressing concerns of developers’ job being automated, Scott suggested that it automates tedious coding tasks and it’ll aid developers to do a better job. However, there are many other concerns. Since the AI model was trained on varying quality of code, it can end up suggesting codes with bugs and security weaknesses. It also doesn’t test the code suggestions, so the suggested code might not end up compiling and running. Additionally, just like the issue with most AI algorithms, the suggested code may be discriminatory and biased. Copilot has responded to these concerns by saying that they have employed Machine Learning to spot such ‘errors’ and rectify them. Other companies are also working on AI that can automate routine and mundane tasks that are done on a personal computer like - booking a flight or turning a table of data into a chart. In the coming years, AI could change personal computing by replacing interfaces that you tap, type, and click to navigate into interfaces that you simply have a conversation with. We have some insightful articles in this edition. Team enGAge spoke to Arvind Sivaramakrishnan, CIO, Apollo Hospitals, where he shared with us his upbringing, the challenges that shaped him, his take on leadership and more. Please do read the interview. Srinivasan Sundararajan wrote Data Lakehouse – The Latest Entrant in Data Management Architectures. Kavitha Srinivasulu wrote What is the real cost of Ransomware? Sundaramoorthy S wrote Identity GRC Challenges and Issues in the Metaverse. Sarath Chandramouli wrote Why do we need Lean, Six Sigma and Kaizen for our Organizations? Rajeswari S wrote Introduction to Behavioral Health. Happy reading!

What’s New In Tech Physicist develops multisensory hybrid material – electronic skin Anna Maria Coclite has recently developed ‘smart skin’ that is very similar to human skin. It senses pressure, humidity and temperature simultaneously and produces electronic signals. Robotics and smart prosthetics would benefit from a better integrated, more precise sensing system similar to human skin.

‘Nanomagnetic’ computing can provide low-energy AI A team led by Imperial College London researchers have shown it is possible to perform artificial intelligence using tiny nanomagnets that interact like neurons in the brain. It could slash the energy cost of artificial intelligence, which is currently doubling globally every 3.5 months.

Twisted soft robots navigate mazes without human or computer guidance Researchers from North Carolina State University and the University of Pennsylvania have developed soft robots that are capable of navigating complex environments, such as mazes, without input from humans or computer software. They demonstrated that the soft robots would work well in desert environments, showing they were capable of climbing and descending slopes of loose sand.

Researchers develop algorithm to delegate tasks for human-robot teams Researchers have developed an algorithmic planner that helps delegate tasks to humans and robots. The planner, ‘Act, Delegate or Learn’ (ADL), considers a list of tasks and decides how best to assign them. The researchers asked three questions: When should a robot act to complete a task? When should a task be delegated to a human? And when should a robot learn a new task?

NTT Ltd. partners with GAVS for AI based operations technology to deliver enhanced Infrastructure Managed services in India NTT Ltd. In India announced its association with GAVS to enhance its Infrastructure Managed Services (IMS) with the AI based Technology Operations, Zero Incident FrameworkTM (ZIF TM) platform. With this NTT aims to delight its customers by introducing higher levels of Service Assurance, Service Reliability, and Observability to the IT infrastructure with the adoption of AIOps. The advanced AI based platform efficiently, effectively, and accurately provides end-to-end support in operations management with its increasing complexity and tool proliferation. Using AI & ML it generates accelerated actionable insights through agnostic data source ingestion. The platform ingests data, performs agentless auto discovery, correlates the ingested data and then maps the topology of the entire technology landscape, and finally identifies the root cause of all events and incidents. It also computes dynamic thresholds for different monitored parameters in the infrastructure by observing system behaviors and anomalies. Its ability to predict failures through predictive analytics helps in prevention of incidents. Its core value comes from the contextual analysis of how each piece of monitoring data correlates to all other data collected from various sources like events, logs and other tools. The enhanced visibility, intelligent root cause determination, predictive analytics, and automated remediation will help enterprises make faster decisions, and by leveraging this platform, could achieve 10 times the reduction in the number of system performance-related incidents. Furthermore, it reduces the noise, event pollution, and number of false positives, in addition to streamlining operations for event processing, incident management, and accelerated incident investigation. Sharad Sanghi, Managing Director, NTT Ltd., India, said, “We like to stay ahead of the curve and keep bringing innovative solutions to our customers. Through AIOps, we want to modernize managed services and add significant value to our customers. Digital transformation journeys demand a switch to AIOps. Hence, we decided to find the best solution for our customers that can act intelligently and robustly to meet our scaling demands.” Balaji Uppili, COO, GAVS technologies, said, “We have built ZIFTM with a vision and NTT choosing ZIFTM bolsters our belief. In NTT, we have found a partner with years of experience, reach, and a deep understanding of managed services space. NTT will only add to the innovativeness of ZIFTM. Working with NTT and its customers, we look forward to making AIOps easy and effective in the coming time.”

GS Lab | GAVS congratulates the Fearless and Unstoppable, Julia Zhou on successfully climbing the Mount Everest Julia Zhou, CIO, Community Behavioral Health, is truly an epitome of fearlessness and an unstoppable spirit. Her beautiful spirit of continued determination and resilience is something that was enrapturing. While giving insights into her training she mentioned using a meticulous climbing strategy of “Six breaths in one step” which proves you only need to focus on one little step forward to conquer an entire mountain. Here is her experience in her own words, “On May 20th 5:30am I was honored to stand on the top of the world! It was an amazing journey and an amazing climb!! My dream to climb Everest started when I was a little girl back in China. And this expedition taught me many things on top of never give up your dreams. Perseverance, patience and make the best out of everything type of positive attitude keep me going each day. When things got messy Lakpa Sherpa will say - this is mountain, we make it work. On those extreme circumstances many things can go wrong and even deadly, a positive mindset plus a never give up attitude makes you truly ‘unstoppable’.” In our March edition, Julia spoke to Team enGAge. On being asked ‘What values had been instilled in you that helped you excel in multiple fields later in your life?’, this is what she had to say – “I grew up in the northeastern part of China, an ocean town called Dalian. During my teenager years, I spent most of my spare time outdoors. I lived very close to ocean, so it’ll be swimming in summer and playing with snow in the winter. I had a blast with adventurous activities for most part of my younger adulthood. Those years China was still in the Cultural Revolution era, we didn’t have much luxury. But our life was enriched by our experiences of growing up with community kids running wild outside, which help me form a strong bond with nature in later life. My parents were both professors and since there were no internet or TV, my parents were my source of most information. They were traditional Chinese with a very open mind. They always taught me to be humble, listen to others and especially to those who disagree with you because they might have a smarter alternative. They also taught me to be independent, have strong self-discipline and never give up when things get difficult. These values have shaped me in my later life to be persistent, laser-focused and resilient, and for anything I pursue I’m determined to succeed.” We have been grateful to know her, through her address on the GS Lab | GAVS Women’s Day Celebration where she inspired us to live a passionate life with #NoLimits.

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Introducing

Arvind Sivaramakrishnan, CIO of Apollo Hospitals Enterprise Ltd, India

1. Tell us something about your childhood. What values had been instilled in you that helped you excel later in your life? My father is an army officer, so we had some defense discipline imbibed in our upbringing, and my mother is a housewife and has always been focused on values that ensure that we are ethical. Being honest, transparent, ethical, committing to an assignment and making sure no efforts are spared to make that a success, were the values that were ingrained in me early in my life. My teachers too reinforced these values, especially integrity and ethics. These guiding principles are what makes a person.

Arvind Sivaramakrishnan

CIO of Apollo Hospitals Enterprise Ltd, India Arvind Sivaramakrishnan is the CIO of Apollo Hospitals Enterprise Ltd, India. He is responsible for IT strategy and implementation across the Apollo Hospitals group. Arvind has extensive experience in management consulting, architecting, and building solutions for enterprise wide applications. He also leads the digital transformation initiatives at the Apollo Hospitals Groups and led the Apollo team to be recognized with the HiMSS- Elsevier award (2013, 2016, 2018) for outstanding use of IT in patient care delivery in Asia Pacific. Prior to his current assignment, Arvind was with the Healthcare Practice of Computer Sciences Corporation, in Michigan USA. Arvind holds the credentials of CHCIO certified by the College of Health Information Executives, USA as a Healthcare CIO.

2. What have been some of the biggest challenges in your life and how that has shaped you? Challenges have been many but during my difficult times what I’ve learnt is that we have to be the best and give our best, no matter the constraints. Being a cut above the rest and demonstrating knowledge will lead to favourable outcomes. When I was faced with difficulties during my student days, I focused on achieving excellence and being truly educated. The 2015 Chennai floods was a difficult time for society in general, including our family. I couldn’t communicate with my family and wasn’t aware of their whereabouts for 2-3 days. Our house had been destroyed and my family had taken refuge in a neighbour’s house. It taught me the value of resilience and the strength of our community when it comes together to help each other. I learnt not dwell in my disappointment, instead I remained focused on

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moving forward and ensuring we secure our future.

3. How would you describe your leadership style? Do you believe leadership can be taught? I don’t believe Leadership is a subject that can be taught through traditional teaching methods. Leadership can be learnt through observing leaders, on both ‘how to’ and ‘how not to’. Infact, leadership can be learnt from all around us, a person needn’t be designated a leader to demonstrate leadership skills. I would say the most important trait of a leader is the visual demonstration for respect for everyone, followed by the ability to listen and be firm on decisions. I would recommend having a framework of decision making. Most of the times while taking a decision, there are constraints and incomplete information, here a structure and framework helps. I believe it is important to ensure that the way I’m treating a person or the situation I’m putting a person in, is something that I can accept and live with myself. Just because the constraints are unfavourable, doesn’t mean that we should do the wrong thing. Leadership is like a communicable disease, but it is a good disease to catch, considering we learn how to do the right thing.

4. How would you define success? Success is something that is gratifying, and we have to strive to achieve it. If we feel what we attempted do is making a difference to someone/something and has a positive impact on society then we can call ourselves successful. Irrespective of who you are, whatever position you are in, as long as we are striving for something meaningful, for the betterment of us as humans and our society, we term the outcome of that as success. It should bring happiness and joy to everyone impacted.

5. When did you discover your passion for technology? During my college days, I was inclined towards math, physics, and engineering as it relates to electronics

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and communication technology. It came naturally to me, I found it easier to align to and that’s when I felt I was better suited to the tech field than others.

6. How do you think the COVID pandemic has changed the healthcare industry? The pandemic has brought in a unique perspective in deploying technology into delivery of healthcare, capacity building from physical to digital, delivering services in the not very physical mode, while ensuring there is no lapse in the efficacy of outcomes. It has also brought in the need to ensure that empathy is not lost, even when services are not delivered physically. It taught us a powerful lesson on how healthcare can be delivered to millions by not having physical premises and still ensure quality and desirable outcomes. Bringing in aspects of disruptive technology mixed with traditional technology and ensuring that the physical and digital worlds co-exist can create a force multiplier of positive outcomes.

7. Are there any upcoming areas of health-tech that you are particularly excited about? What I’ve seen on Augmented Reality and Virtual Reality is promising. What I’m seeing in AI, ML, analytics which leads to prescriptive and predictive analytics is exciting. Also, the improvements in user interface and usability techniques is going in the right direction, as it ensures that we are mistake-proof in our delivery of healthcare.

Data Lakehouse – The Latest Entrant in Data Management Architectures

Srinivasan Sundararajan

Data Management Patterns & Architectures Data has always been significant to organizations, even before the advent of Big Data and machine generated data. However, with the recent exponential increase in the volume of data it’s importance has grown. In that context, enterprises have come up with different data architecture patterns which help them consolidate their data and generate insights from it. The following are some data management architectures that have been implemented in enterprises in the last two decades. •

•

Data Catalog: As the disparate sets of data come from multiple source systems which might be from different geographies it is important that we store the information about the data. A data catalog contains details of all data assets in an organization, designed to help data professionals quickly look up the most appropriate data for any analytical or business purpose. It uses metadata to create an informative and searchable inventory of all data assets in an organization. Metadata can be simply defined as data about data. It is a description and context of the data, which helps to organize, find, and understand data.

Operational Data Store (ODS): ODS is a central database that provides a snapshot of the latest data from multiple transactional systems for operational reporting. It enables organizations to combine data in its original format from various sources into a single destination to make it available for business reporting. ODS typically associates with OLTP (Online Transaction Processing) systems.

Unstructured Data & Streaming Data

Data Warehouse: A data warehouse is a type of data management system that is designed to enable and support business intelligence (BI) activities, especially analytics. Data warehouses are solely intended to perform queries and analysis and often contain large amounts of historical data. The data within a data warehouse is usually derived from a wide range of sources such as application log files and transaction applications including ODS.

Data Lake: A data lake is a central storage repository that holds big data from many sources in a raw, granular format. It can store structured, semistructured, or unstructured data, which means data can be kept in a more flexible format for future use.

Data Mart: It is a subset of a data warehouse concentrated on a specific line of business, department, or subject area. Data marts make specific data available to a defined group of users, which allows those users to quickly access critical insights without wasting time searching through an entire data warehouse.

The syntax and semantics of the incoming data didn’t used to be clearly defined during ingestion, but rather determined during the retrieval of the data. This has made enterprises shift to new kinds of data architectures.

A data lake works on a principle called schema-onread - there is no predefined schema into which data needs to be fitted before storage. Only when the data is read during processing is it parsed and adapted into a schema as needed. This saves a lot of time that’s usually spent on defining a schema. This also enables data to be stored as is, in any format.

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Is Data Lake the answer for all Data Management Issues? Data Lake has brought many advantages to the enterprise data landscape. However, it has its limitations too, the following are some of the

advantages and disadvantages of Data Lake. Clearly, data lakes bring several new capabilities to enterprise data management architecture. However, they miss certain well-defined features of traditional data warehouses and operational data stores. This bring in the context of newer architecture known as Data lake House.

Pros

Cons

Storage and technology are cheap

Lack of data governance

Doesn’t require an agreed upon schema up front

Metadata Lifecycle Management

Not limited to relational or transactional

Privacy issues

Offers cost-effective scalability and flexibility

OLTP type of updates to data not possible

Emerging Pattern of Data Lake House A data lake house is a data solution concept that combines elements of the data warehouse with those of the data lake. Data lakehouses implement data warehouses’ data structures and management features for data lakes, which are typically more costeffective for storage. Data lakehouses are enabled by a new, open system design - implementing similar data structures and data management features to those in a data warehouse, directly on the kind of low-cost storage used for data lakes. Merging them together into a single system enables data teams to work faster without needing to access multiple systems. Data lakehouses ensures the availability of the most complete and up-to-date data for data science, machine learning, and business analytics projects.

Technologies Behind Data Lakehouse While Data Lakehouse retains most of the underlying technologies of existing Data Lake platforms, however it has to bring in new technologies to support ACID Transaction support, Schema Enforcement & Governance and other traditional enterprise features. One such technology framework is known as Delta Lake. Delta Lake is an open source storage layer that brings reliability to data lakes. It enables building a Lakehouse architecture on top of data lakes. Delta

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Lake provides ACID transactions, scalable metadata handling, and unifies streaming and batch data processing on top of existing data lakes, such as S3, ADLS, GCS, and HDFS.

Summary In their latest trends on Data Management, analysts have come up several new concepts like, • • • •

Data LakeHouse Data Fabric Big Data to Small & Wide Data Distributed SQL

Each of these concepts and architecture are not entirely new, but they are emerging from the existing architectures by refining them, especially by bringing the best of traditional data management with new-age data management. Data LakeHouse will further help the enterprises to bring more data to their analytics scope along with bringing data governance and quality that is typical of data warehousing era.

Here is a pictorial representation of Data LakeHouse by DataBricks -

About the Author Srini is the Technology Advisor for GAVS. He is currently focused on Healthcare Data Management Solutions for the post-pandemic Healthcare era, using the combination of Multi Modal databases, Blockchain and Data Mining. The solutions aim at Patient data sharing within Hospitals as well as across Hospitals (Healthcare Interoprability), while bringing more trust and transparency into the healthcare process using patient consent management, credentialing and zero knowledge proofs.

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What is the real cost of Ransomware? Kavitha Srinivasulu

Today, major ransomware attacks against critical infrastructure have become a concerning trend. The ransom amounts predators demand has only gotten higher day by day. However, the true cost of ransomware goes much beyond the ransom and includes organizations’ reputation, loss of customers, downtime costs and system upgrade costs, to name a few. Cybercriminals demand ransoms on the order of hundreds of thousands or even millions of dollars based on the level of data access they have intruded or influenced within the network. 2021 saw the highest ransom ever demanded hit $70 million in the REvil attack on Kaseya. Big ransoms have made headlines across various industries, but a majority of the attacks are carried out against small and medium-sized businesses (SMBs). The reality is

that the ransomware victims who choose to pay the attackers/predators lose more than just the money. In many cases they end up committing serious resources to ransomware recovery projects that can cost more than the ransom itself! As per a Gartner report, ransomware costs companies millions of dollars, and a potentially even greater loss over the long term, impacting reputation and reliability of infrastructure. From top healthcare providers and retailers in the U.S. to insurance providers in the Middle East, ransomware attackers are proving to be a continuing cybersecurity threat. The adverse effects of evolving ransomware attacks is the highest risk faced by industries across all sectors and its highly notable by industry leaders to take necessary actions to overcome the emerging risks.

Common Attack Vectors

Phishing Phishing attacks through emails/calls/spoofing/text messages are some of the most common delivery systems for ransomware. By taking this approach, predators successfully legitimate an individual to click on a link or open an attachment that will open the gateway for the hackers to intrude the individual’s system. To minimize phishing or these kind of

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attacks, educating employees on the importance of cybersecurity, awareness on social engineering and on email spoofing can prevent such types of attacks.

Infected Removable Media Emerging markets appear to be the most vulnerable to infection by removable media. This malware is

used by attackers to destroy, block, modify or copy data, or to disrupt the operation of a device or its network.

Unsafe Browsing Browsing sessions can be hazardous to your business – be it imposter websites, bogus popup windows, malware-laden ads and downloads. Even with browser security and anti-virus software becoming more sophisticated, web-borne incidents continue to trouble organizations and individuals alike. Insecure websites are vulnerable to cyberthreats, including malware and cyberattacks. If your site falls victim to a cyberattack, it can impact

its functioning, prevent visitors from accessing it, or compromise your customers’ personal information.

Unpatched Vulnerabilities Unpatched vulnerabilities are weaknesses that allow attackers to leverage a known security bug that has not been patched by running malicious code. Software vendors write additions to the codes, known as ‘patches’, when they come to know about these application vulnerabilities to secure these weaknesses. Unpatched vulnerabilities are the main attack vectors that ransomware groups exploit to enter vulnerable networks A Typical Ransomware

Attack Process

There has been a significant acceleration in the recent years, FBI’s Internet Crime Complaint Center (IC3) pegged ransomware losses at $49.2 million in 2021 with 3,729 formal complaints lodged with significant losses. The losses are limited to ransom payouts and do not include other costs in connection to the cyberattacks. Some of the key steps every organization is recommended to take for reducing risks and overcoming challenges from ransomware attacks are •

Enable enterprise level employee security program to increase awareness on responding to Ransomware attacks

•

Limit or reconcile the level of access provided to employees across the applications/systems

•

Promote good data back-up habits to ensure zero data loss

•

Assess supplier dependencies to enable security measures to protect the data

•

Review Ransomware Attack Response plans and establish layers of defense

•

Update and use Antivirus on the software, applications & systems regularly

•

Enable email encryptions and scan attachments

•

Assess Data Storage Policies and whitelist applications

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•

Recommend day-to-day cyber hygiene

•

Browse and download software only from trusted websites

•

Review and test Physical, Administrative and Technical safeguards to ensure data protection

Ransomware attacks are a major concern for organizations across the globe, often causing massive business disruptions including the loss of revenue and reputational damage as a direct result. Paying a ransom demand does not guarantee a successful recovery, nor prevent the attackers from hitting the victim organization again, it only encourages the cyber hackers to plan for more attacks as they have already influenced the existing network. Hence, adopting the proactive prevention first strategy for early detection and alleviation will allow organizations to mitigate contingencies timely. Ransomware shield is critical to business in today’s threat landscape. Organizations can’t continue to pay ransom and be victims to never-ending cyber threats and ransomware attacks. The true cost of ransomware goes way beyond the ransom itself, hence, preventing ransomware attacks using best-inclass data exfiltration protection is a more efficient way to ensure business uptime, manage response times, handle the reputation in the market and make room for intellectual investments.

About the Author Kavitha has 18+ years of experience focused on CyberSecurity, Data Privacy, Business Resilience, Security Assurance and Vendor/3rd party Risk Management across Healthcare, Financial Services, Telecom, IT Services and Product Corporates. She is a natural leader with versatility to negotiate and influence at all levels. Kavitha is self-driven and is willing to learn from everything life has to offer.

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Identity GRC Challenges and Issues in the Metaverse Sundaramoorthy S

Social media platforms are increasingly focusing on Virtual Reality (VR) for business purposes. In this article, I’ll discuss a few risks, issues and challenges in VR which could be of concern to users.

Before we deep dive, lets understand a few mustknow terms of VR –

Augmented Reality – Enhanced version of physical world

Mixed Reality – It’s a combination of physical and digital world

Extended Reality – Combination of AR, VR and MR, it refers to virtual and real environments generated by graphics

Avatar – Graphic representation of individual users

Guardian boundary – Boundaries not to be crossed while experiencing the VR

Teleporting – Instant transportation from one location to other virtually

Spatial Audio – Manipulated audio replicating real-world sounds

Presence – Making the user feel physically and spatially present in the virtual world

Challenges and Issues in Virtual Reality

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Even though Metaverse is a Virtual Reality, it is tightly connected to real world identity data. VRs may target to generate the revenues from their users. To achieve this every user could use the real-world personal data starting from name, address, bank account details, biometrics, location, even the movements, poses and multiple other attributes of a user. Let’s have a look at few challenges, risks and issues associated with VRs. 1. 2. 3. 4.

Identity Verification Making secure payments Data Privacy Physical Safety Threats

considering the strength of the Meta users globally. It is important to identify and verify the users in short intervals to ensure their security in VR environment and to make Metaverse a reliable and trusted social media platform. Identification and Verification of the users should be done as per local rules, regulations and polices. Timely updates on the rules, regulation and policies should be enforced by Metaverse. In short, there should a strong KYC (Know Your Customer) mandate. Implementing a KYC Mandate when it comes to billions of users spread across the globe with different regulations, is a real challenge. Identification and Verification should be performed directly rather than relying on any third party, which could be potential gap in security.

Making Secure Payments

Identity Verification As Metaverse is planning to introduce Avatars which is the virtual representation of an individual, identification and verification of VR users are critical

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Like in the physical world, payments in metaverse could be made in multiple ways such as Blockchain based Digital currencies, Crypto currencies, NonFungible Tokens and the traditional way of payments using credit and debit cards. One of the biggest challenges for corporates, business owners and users is risk of fraud. Since VR is in the early stages, the users should be aware of phishing attacks, and other forms of fraud like false chargebacks, depending on the payment form accepted. Global regulatory board should be created to guide the users, business owners’ and others to ensure the financial transactions are totally secured.

Data Privacy Metaverse VR will have a global collection of user data, but currently, the data protection and privacy laws are not consistent for global market. Technology has to be improvised to secure the data. Even after having regulations like CCPA for California and GDPR for EU and UK, there is the ultimate need of regulations for managing the data of global users. Companies should work on privacy-enhancing technologies (PETs) to curb the use of personal data through cryptography and statistical techniques, individual companies setting up their own metaverse could start following the common principles for handling the data to ensure data privacy. This will lead to building a safe, privacy-sensitive, and regulated metaverse for users.

Physical Safety threats In the Virtual Reality world, external hackers could attack the users physically too. Hackers could reset the physical boundaries of the Hardware by manipulating the VR which could misguide the user to unsafe zones. It is possible to design the VR intentionally that when users click, it could direct users to situations like robberies, motion sickness, etc.While we are exploring the future Challenges, Risks, and Issues in metaverse which is still evolving, these do exist in current networks too. On top of externally enforced security frameworks, selfawareness is key for securing individuals from the threats and attacks especially in the social media platforms.

About the Author Sundar has more than 13 years of experience in IT, IT security, IDAM, PAM and MDM project and products. He is interested in developing innovative mobile applications which saves time and money. He is also a travel enthusiast.

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Why do we need Lean, Six Sigma and Kaizen for our Organizations? Sarath Chandramouli

The pace with which new technologies are emerging and along with it the expectation to deliver superior products, reduce costs and Time-to-Market is rising. If we fail to deliver, we will end up losing existing customers and impacting our business. Hence, constant improvement is a must. In these scenarios, the best concepts which we can implement are Lean, Six Sigma and Kaizen. Lean, Six Sigma and Kaizen concepts can be used at any stage to identify the process improvement opportunities; it can reduce manual efforts, costs, etc.

What happens if we don’t Improve our Process? 1.

No Process Improvements - we will be using the same concepts with more manual efforts.

Unhappy Customers - as we are not exploring new techniques and our competitors might offer better solutions and get our customers.

No Innovations - as a company we will not have any growth and later collapse.

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What is Lean and how can we Implement it? Lean is all about eliminating waste from the process. Waste here is ‘Non-Value Add’ Services. So, by eliminating unwanted steps/procedures from our process, we can eliminate waste, improve process efficiency, reduce cost and human efforts. One of the most efficient way to identify waste is through ‘Value Stream Mapping’. To perform Value Stream Mapping, one must know their respective Process in depth. Snippets of Value Stream Mapping 1.

Value Stream Mapping is a pictorial representation of the steps followed to complete an activity from start to end.

It also shows the flow of the process and how many steps are involved to perform an activity.

By using VSM we can identify how much manual effort is spent currently and how to remove the unnecessary steps from the existing process to better it.

What is Six Sigma? Six Sigma is all about reducing the Variation. Variation here means “deviation from Customers requirement”. It is a Data Driven Approach that uses Statistical methods for Identifying the Variance and coming up with action plans to reduce the Variations.

Six Sigma Belt Classifications: Belt Classifications are decided based on Dollar savings, FTE savings, Customer benefits.

By reducing defect(s), we reduce Variation. For e.g.: If customer’s requirement is a blue pen and we have produced a black pen, there is a “Variation”. •

Variation is identified by following data driven and statistical approach.

•

Six Sigma is denoted by ‘6σ’.

•

By using the statistical approach, we can tell at which Sigma Level we are operating or also known as ‘Defects per Million Opportunities/ DPMO’.

•

6σ = 3.4 defects per million opportunities.

Here in Six Sigma, we follow a Procedure named “DMAIC” Approach.

What is Kaizen?

opportunities irrespective of the FTE and dollar savings for the betterment of the process.

Kaizen means ‘Change is Virtuous’. Kaizen is a continuous Improvement Process, and It says there is always scope for Improvement.

NOTE: If anyone says, a Project can be considered only if there is huge Dollar Savings or FTE savings for Process Improvement it’s completely wrong. Even if you are “Saving 1 hour Per week” with the ideas you have implemented, that is still considered as Improvement and eligible for a Kaizen Project.

Kai = Change & Zen = Virtuous. Kaizen is a Continuous Improvement Process where we can try to implement small improvement

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In Kaizen too we follow DMAIC approach. However, we use simple concepts unlike Six Sigma using statistical approach or complex calculations and tools.

Key areas where we can Improve Processes 1.

Routine/Redundant Tasks: Identify routine tasks which are been performed and eliminate the tasks via Automation/RPA.

Monthly Trends: Working on the trends to identify the bugs/defects/monthly trends are increasing and come up with a permanent solution – RCA Analysis.

Process Documentation: Effective usage of Process Documents/KB Articles and making sure all the Process Documents/KB Articles and updated ones.

Reports: Identify the reports which are sent daily, weekly and check if they can be automated,

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which will save human efforts. Are all the reports required? Meetings: Are all the meetings required? How much time are we spending meetings? Weekly/ Bi-weekly? SLA: Wherever the SLAs are Red, we can perform RCA and transform SLA from Red to Green.

Idea Contribution is a Crucial Activity 1.

Every Employee starting from L1 to CEO can contribute ideas for process improvements.

Ideas Gathering: This is the base/foundation for Process Improvements. By brainstorming, all employees can contribute ideas on the existing issues or to better the processes. By using affinity, we can segregate the ideas and prioritize them.

By collectively using the Lean, Six Sigma and Kaizen concepts in our day-to-day operations, we can grow individually, as team and as a company. No Improvement, No Growth.

About the Author Sarath is part of the Quality Management team at GAVS. He has 14+ years of experience in ITIL Process which includes Incident Management, Problem Management (RCA) and GSD Services along with ISO Auditing + Lean Six Sigma Implementation. Sarath is passionate about photography and loves nature.

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Introduction to Behavioral Health Rajeswari S

Even though the terms “behavioral health” and “mental health” are often used interchangeably, they don’t always mean the same. Mental health pertains only to a person’s psychological state, whereas behavioral health involves a person’s mental state and their physical condition. Mental health covers many of the same issues as behavioural health, but only encompasses the biological component of wellness. The term, “behavioural health” encompasses all contributions to mental wellness including substances and their abuse, behavior, habits, and other external forces. Behavioural health is the connection between behaviours, health and well-being of the body, mind, and spirit. It is the scientific study of emotions, behaviors and biology relating to a person’s mental well-being, their ability to function in everyday life and concept of self. It is the way your habits impact your mental and physical wellbeing. Good habits like healthy diet, exercise and adequate sleep usually lead to good mental and physical health. Similarly, poor habits result in deterioration in health. According to a survey in the US, 70% of patients have behavioural health-related issues that require behavioural health services. The various types of care provided to behavioural health issues are: •

Mental healthcare

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Psychiatric care

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Marriage and family counselling

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Substance abuse prevention, intervention, treatment, and recovery

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Management of chronic diseases Of the more than 50 million American adults experiencing some form of mental illness today, more than 60% are not receiving any services for those illnesses

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Behavioral Disorders in Children Behavioural disorders are common in children also. “Behavioural disorders involve a pattern of disruptive behaviours in children that last for at least 6 months and cause problems in school, at home and in social situations.” Nearly everyone shows some of these behaviours at times, but behaviour disorders are more serious. Behavioural disorders may involve: • • • • • •

Inattention Hyperactivity Impulsivity Defiant behaviour Drug use Criminal activity

There are several types of behavioural disorders in children: •

Attention Deficit Hyperactivity Disorder (ADHD) - Most commonly found disorder in children is ADHD. ADHD is a problem of not being able to focus, being overactive, not being able to control behaviour, or a combination of these. ADHD is diagnosed much more often in boys than in girls.

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Oppositional Defiant Disorder (ODD) - According to John Hopkins Medicine, children with ODD are uncooperative, defiant, and hostile toward peers, parents, teachers, and other authority figures.

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Conduct Disorder (CD) - It is diagnosed when children show an ongoing pattern of aggression toward others, and serious violations of rules and social norms at home, in school, and with peers. These rule violations may involve breaking the law and result in arrest.

Counselling and specialized psychotherapies help patients to change behaviors, thoughts, emotions, and how they see and understand situations.

Medications provide significant relief for many people and help manage symptoms to the point where people can use other strategies to pursue recovery.

For many people, the most effective behavioral health approach involves a combination of counseling and medication. A trained professional should do a full evaluation to make the diagnosis and the earlier the better. An interesting finding from a survey - most children with oral clefts may have similar behavioral health outcomes to unaffected children, except for increased inattention/hyperactivity risks at older ages. However, low satisfaction with facial appearance, increased exposure to surgeries, and lower socio-economic status (SES) may significantly increase behavioral problems.

Integrating behavioral health into primary care setting Individuals with mental disorders approach their Primary Care Physicians (PCP) for their issues. Though approximately one in every 4-5 adults experience mental disorders, some studies show that only 5% of those individuals will seek care from professional behavioral health centers. To overcome the situation, integration of behavioral health and primary care would be an ideal solution; reason being healthcare professionals’ reach and access to more people would enable more probable outcomes in the lives of those suffering from mental disorders. Integrating behavioral health into a primary care setting allows providers to treat the medical condition in totality. Primary care setting allows health providers to collaborate more effectively on cases, which helps them gain more insights into the individual’s concerns and make better decisions to treat them. This approach also frees up the medical provider’s time to attend more medically-oriented cases. In addition, primary care settings are more accessible and have a much more diverse population of individuals seeking care. Behavioral health treatments go a long way in helping people with mental illnesses or substance use disorders.

Common techniques used in behavioral therapy •

Systematic desensitization - a process that helps you to become less sensitive to certain triggers. It relies heavily on classical conditioning and is often used in the treatment of phobias.

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Aversion therapy - Often used to treat disorders like substance use disorder, it works by teaching people to associate a stimulus (something that triggers a response) that’s pleasant but unhealthy with an extremely unpleasant stimulus.

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Cognitive behavioral therapy - It combines behavioral therapy, which focuses on patterns of action, with cognitive therapy, which focuses on patterns of thought.

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Cognitive behavioral play therapy (CBPT) – It provides a therapeutic model for how to view children’s problems and provide a structure for sessions that has been shown to be effective in treating many different disorders.

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Acceptance and commitment therapy (ACT) - ACT is a type of psychotherapy that includes behavioral analysis performed by a mental health clinician. ACT is based on relational frame theory,

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which focuses on mental processes and human language. •

Dialectical behavioral therapy (DBT) - DBT was created by Dr. Marsha Linehan to help treat the symptoms of borderline personality disorder (BPD), an emotional regulation disorder marked by suicidal behavior, depression, unstable personal relationships, and other symptoms.

In my next article, I will discuss the role of technology in treating behavioral health issues.

References •

https://www.wesupportmentalhealth.org/theimportance-of-behavioral-health-and-primarycare-integration/

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https://www.healthline.com/health/behavioraltherapy#for-children

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https://www.insynchcs.com/blog/behavioralhealth-vs.-mental-health#:~:text=Behavioral%20 health%20is%20defined%20as,Psychiatric%20 care

About the Author Rajeswari is part of the Presales team at GAVS. She has been involved in technical and creative content development for the past 15 years. She is passionate about learning new technologies, gardening, music and writing. She spends her free time watching movies or going for a highway drive.

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Coming together is a beginning; keeping together is progress; working together is success.

Henry Ford

GAVS Technologies