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TABLE OF CONTENTS THE MANAGEMENT RESOURCE FOR LANDSCAPE CONTRACTORS AND EQUIPMENT DEALERS

Volume 31, No. 5 | July/August 2019

COVER STORY

REVEALS S O R P Y R T S U D GREEN IN HOICE AWARD WINNERS 2019 EDITOR’S C engagement ty and audience

the most tion, dependabili odels that garner including innova s or ct fa l ra ve se ucts represent m od pr e . es Chosen for th ike , al m nals ndustryPros.co scape professio online at GreenI d-users and land interest from en

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FEATURES

DEPARTMENTS

24 Special Report: Debris Handling What’s trending in blowers and loaders? Use of walk-behind or wheeled blowers is a slowly declining market among landscape contractors.

4 Through the Grapevine 6 Industry News 41 Advertisers Index 42 Cutting-Edge Business

30 Special Focus: Trailers How to stop brake failures in equipment trailers

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Ensure equipment trailers brakes are in proper order before hitting the road.

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34 Equipment Focus: CTL Undercarriages How CTL undercarriage design impacts productivity

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Buck Storlie, product line manager of ASV Holdings Inc., provides a breakdown in the importance of CTL undercarriages on speed of work, user comfort and overall maintenance costs.

38 Beyond the Blade Do online reviews really matter?

93 percent of customers say online reviews are important in selective service providers.

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THROUGH THE GRAPEVINE

THERE GOES ANOTHER ONE

ince taking the reins of Green Industry Pros in late April, I’ve seen an increasing number of landscape professionals when I’m out around town. Driving down the road my wife and I inevitably see a pickup truck pulling a trailer loaded with mowers, blowers, edgers and other equipment essential to the trade. Rather than merely identifying them as being possible readers of Green Industry Pros, we have become more engaged in attempting to identify the equipment observed on the trailers. Some of the standouts have been Kubota Tractor Corp., Exmark Manufacturing, Walker Manufacturing, Toro, Echo, Stihl, Little Wonder and Greenworks Commercial. All of the above have recently come up in conversation as I’ve been busy meeting with my staff to make a selection on the Green Industry Pros 2019 Editor’s Choice Awards. Chosen for several factors including innovation, dependability and audience engagement online at GreenIndustryPros.com, the award winners presented in this issue represent models that garner the most interest from end-users and landscape professionals alike. It was a difficult decision to determine what products to select for awards due in part to my current newness to the industry. Before being hired I’m quite certain I would not have known the difference between any of Ryan Whisner (920) 542-1238 rwhisner@acbusinessmedia.com those companies’ equipment or what some of the equipment even does. Now, even my wife knows there are differences between Walker and Cub Cadet yellow as we continue to seemingly see the landscapers all the time. It is similar to those instances when you purchase a new car and suddenly you seem to notice more of that particular model of car everywhere. To the best of my knowledge, there has not been a sudden increase in landscapers in Wisconsin. With that in mind, I decided to do some research on the phenomenon. Per a quick Google search, mental health professionals refer to the concept as the Baader-Meinhof phenomenon or more commonly, the frequency illusion. It occurs when a word, name or other thing (landscapers in my case) that has recently come to one’s attention suddenly seems to appear with improbable frequency shortly afterwards. Our brains apparently are driven to identify patterns in the chaos that is our daily lives. To establish a pattern, our brain will tell us that new car (or in my case landscape professionals) are suddenly everywhere, even though those things were always there before we noticed. The bottom line, people in your neighborhood didn’t go out and buy the same car as you just because they were inspired by your brilliant choice in transportation. More importantly, people in my neighborhood didn’t just start hiring landscapers because I’m writing about them.

Pros

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Published by AC Business Media

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Publisher ................................................................................... Eric Servais eservais@acbusinessmedia.com Sales Representative .................................................... Paula Carpenter pcarpenter@acbusinessmedia.com Sales Representative ..........................................................Sean Dunphy sdunphy@acbusinessmedia.com Sales Representative ..........................................................Nikki Lawson nlawson@acbusinessmedia.com Sales Representative ............................................................Kris Flitcroft kflitcroft@acbusinessmedia.com National Automotive Manager .......................................... Tom Lutzke tlutzke@acbusinessmedia.com

EDITORIAL

Editor ...................................................................................... Ryan Whisner rwhisner@acbusinessmedia.com Creative Director ............................................................... Kirsten Wiskus kwiskus@acbusinessmedia.com

CIRCU LATION

Audience Development Director .................................... Wendy Chady Audience Development Manager .................................. Angela Franks

PRODU CTION

Senior Production Manager ................................................Cindy Rusch crusch@acbusinessmedia.com AC Business Media CEO — Barry Lovette CFO — JoAnn Breuchel Chief Digital Officer — Kris Heineman Vice President of Sales and Marketing — Amy Schwandt Editorial Director — Greg Udelhofen Digital Operations Manager — Nick Raether Change of Address & Subscriptions — P.O. Box 3605 Northbrook, IL 60065-3605 • (877) 201-3915 Fax: (847) 291-4816 • circ.greenindustrypros@omeda.com List Rental — Jeff Moriarty, Senior Vice President of Business and Media Solutions • InfoGroup • (518) 339 4511 jeff.moriarty@infogroup.com Reprints & Licensing — Erica Finger (920) 542-1230 • efinger@acbusinessmedia.com Green Industry Pros [USPS 003-763 and ISSN 2168-121X (print), ISSN 2168-1228 (online)] is published seven times a year: January/ February, March, April, May/June, July/August, September/October and November/December by AC Business Media. Periodicals postage paid at Fort Atkinson, WI 53538 and additional mailing offices. POSTMASTER: Send address changes to Green Industry Pros, P.O. Box 3605, Northbrook, IL 60065-3605. Subscriptions: Individual subscriptions are available without charge in the U.S. to qualified subscribers. Publisher reserves the right to reject non-qualified subscriptions. Subscription prices: U.S., $35 per year; Canada/Mexico, $60 per year; and all other countries, $85 per year. All subscriptions payable in U.S. funds, drawn on U.S. bank. Back issues, if available, cost $10 prepaid. Printed in the USA. Copyright 2019 AC Business Media. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recordings or any information storage or retrieval system, without permission from the publisher.

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INDUSTRY DIRT

Yanmar to acquire North American loader manufacturer ASV Holdings Yanmar Holdings, has announced Yanmar’s entry into a definitive agreement to acquire compact equipment manufacturer ASV Holdings Inc. a designer and manufacturer of compact track loaders (CTL) and skid steer loaders (SSL). Yanmar is to acquire ASV through the mechanism of a statutory merger. Yanmar will acquire 100% of ASV’s outstanding shares of common stock for total consideration of $70.70 Million, or $7.05 per share. “We believe that the Yanmar Group’s acquisition of ASV will significantly bolster Yanmar’s compact equipment offerings in the loader segment, a product range vital for success in the all-important North American market,” Giuliano Parodi, executive officer of Yanmar Holdings said. “With its highly-skilled workforce and quality CTL/SSL lineup, ASV is a great fit for both Yanmar’s focus on quality, and our growth and expansion plans in the North American and global markets as it will create a comprehensive and global provider of compact equipment with virtually no overlap in distribution networks.”

Andrew Rooke, chairman and CEO of ASV agreed. “Yanmar is a strong strategic buyer for ASV,” he said. “Yanmar shares our vision to provide the highest-quality products, values the long legacy of ASV and is committed to supporting its employees and distribution partners. In addition to maximizing value for ASV stockholders, the merger will create a strong platform for growth and expansion, bringing together two leading brands with similar cultures and creating value. The ASV product is complimentary to the Yanmar portfolio of compact equipment, creating a comprehensive equipment solution for current and future customers." ASV has an independent dealer network throughout North America, Australia, and New Zealand. The company also sells OEM equipment and aftermarket parts. It owns and operates a 238,000 sq.-ft. production facility in Grand Rapids, Minn. "Yanmar Compact Equipment will gain its only manufacturing facility in

North America here in Grand Rapids, Minn., and will contribute its considerable global presence and financial strength, making way for continued product development and innovation within the track loader and compact construction equipment category for years to come," said Rooke. The acquisition, once finalized, will complete the Yanmar’s range of compact equipment products and contribute to its prospects for growth in North America and globally. The transaction is subject to ASV stockholder approval and other customary closing conditions, and is expected to close in the third quarter of 2019. In conjunction with the Merger Agreement, a subsidiary of Terex Corporation, which owns 34% of the outstanding shares of ASV, has entered into a stockholder voting agreement in support of the merger.

SITEONE INVESTS IN ANNUAL WOMEN IN GREEN INDUSTRY CONFERENCE SiteOne Landscape Supply is growing the profession by hosting the 23rd annual Women in the Green Industry Conference (WIGI). Registration is now open to attend the four day, womenfocused professional development event in Tucson, Arizona, Sept. 19-22, 2019 “We stand behind helping women advance in the landscaping industry,” said Amber Baker, Division Marketing Manager-West for

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SiteOne Landscape Supply. “This event is more than learning new business growth strategies, women can network and share best practices, which benefits the growth of the entire landscape industry.” Attendees will have the opportunity to improve work-life balance, enhance effectiveness and achieve goals with breakout sessions such as — “Building a Healthy Sandbox”, “Growing Your Business Through Digital”, “Socializing Social Media” and “Serving the Millennial Customer”. This year’s keynote speaker is Susan Packard, co-founder of Scripps Network Interactive and former chief operating officer at HGTV. Packard will highlight emotional fitness and discuss how to develop supportive work relationships for leaders while building a healthy company culture. In partnership with Project EverGreen, registrants can also participate in a volunteer landscaping project at Kennedy Park in the City of Tucson. SiteOne customers can apply 90,000 Partners Points to cover the registration fee of $1,199 (includes roundtrip airfare, hotel, ground transportation, group meals, classes and keynote sessions). Register for Women in the Green Industry at www.SiteOne.com/WIGI.

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From tool belts to outlets to ﬁxtures that shine. Every part plays a part. sm

Find them all at

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EDITOR’S CHOICE AWARDS

Walker M52 Mulch Deck The Walker M52 is a large on-purpose mulch deck designed for Models D, T, and B23i. This gear driven, two blade deck features a serrated wing style blade with recirculating hub which provides consistent cutting performance with mulch action. The M52 features replaceable deck wear edges as well as stronger edge stiffeners to improve housing life and durability. www.greenindustrypros.com/21072319

GREEN INDUSTRY PROS

REVEALS 2019 EDITOR’S CHOICE AWARD WINNERS TOP 30 PICKS FOR YOUR LANDSCAPING INVENTORY

Bobcat UV34 and UV34XL Diesel Utility Vehicles Bobcat’s UV34 and UV34XL utility vehicles with an all-new chassis for increased durability, an enhanced suspension system, increased towing capacity and more integrated accessories. The new diesel utility vehicles feature the same high-performance, diesel engines used in the Bobcat mini track loaders. • 23.5 hp diesel engine • Composite cargo box resists dents and won’t corrode; 1,250-lb. capacity • Vehicle towing capacity: 2,500 lbs.

Here we present the winners of Green Industry Pros’s 2019 Editor’s Choice Awards. Chosen for several factors including innovation, dependability and audience engagement online at GreenIndustryPros.com, these products represent models that garner the most interest from end-users and landscape professionals alike. This year’s recipients cover a variety of product categories, from lawnmower blades to business management software and everything in between.

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• Independent rear suspension with sway bar. • Increased ground clearance. • Low, wide cab opening for easy entry and exit • Bobcat UV34 utility vehicles offer seating for three, while the extended UV34XL has room for six. • Updated instrumentation in cab with larger controls and gauges • In-dash and flip-up seat storage space • Top speed: 35 mph • Total vehicle rated capacity (payload): 1,900 lb. (UV34); 2,075 lb. (UV34XL) The new models can be customized with a variety of kits and accessories, including LED working lights, radio, brush guard and in-cab heater. www.greenindustrypros.com/ 21070078

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Nearmap, a new dimension at your fingertips Nearmap captures, manages, and delivers high-res aerial imagery of the urban U.S. multiple times per year, and streams HD quality photo maps instantly to your desktop or mobile device utilizing MapBrowser, a cloud-based plateform for searching and navigating Nearmap’s library of current and historical aerial photos. Nearmap captures its imagery at 2.8” GSD, much clearer than the best satellite images.MapBrowser includes tools for measuring, designing and analyzing the various locations. Using measurement tools within MapBrowser, contractors can prepare bids from the office or anywhere through any device with Internet access based on location and season. Options include: • Nearmap Vertical: High-resolution aerial imagery of urban areas in the U.S. The photo maps are more detailed than satellite images and provide a true view of worksites to allow for accurate estimates and quotes. • Nearmap Oblique: Multi-perspective views from each direction. Ability to precisely measure units or features like roof pitch, area, structure height or width – all in three dimensions. View both seamless mosaics and indexed source photography. • Nearmap 3-D: Instant, up-to-date pictures of what’s on the ground, providing a multi-point data image from which to model from. www.greenindustrypros.com/21073510

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The Wright Stand-On Mower for EntryLevel and Part-Time Landscapers Wright Manufacturing designed its Stander B stand-on mowers for entry-level or part-time landscapers, as well as consumers who prefer a well-built commercial mower. Features include: • A floating 48- or 52-inch deck. • Close turning radius allows for mowing up close to trees and mulched beds. • Step-off stopping in an emergency or to pick up debris. • Hydro-Gear ZT-3100 transmissions. • Kawasaki FS651 engine with cylinder clean-out ports and an opening for debris to fall out of the air box. • Suspension platform provides comfortable ride and make it easy to get on and off quickly. • Pneumatic caster tires are mounted on low maintenance ball bearings, and the aluminum spindles have fewer seals. • 20-inch rear tires to provide superb traction, even on hills, but reduce torque fatigue on the transmission. www.greenindustrypros.com/21028499

Ryan Lawnaire ZTS stand-on aerator Ryan’s Lawnaire ZTS stand-on aerator and custom spreader attachment manufactured by Spyker helps users achieve a new level of productivity when aerating and overseeding. The spreader further boasts: • A hopper that holds up to 120 pounds of material, so operators can complete large tasks with fewer refills, getting the job done faster. • Variable-speed control, mounted within an arm’s reach of the operator platform, for easy control of a spread swath of up to 16 feet. • Increased productivity due to its ability to aerate and overseed with one machine. • The AccuWay adjustment cable to adjust the material flow forward or backward, which allows the operator to maintain a balanced spread pattern, regardless of the chosen material. • An exclusive mount allows for simple and accurate installation without cutting, drilling or fabrication. www.greenindustrypros.com/21029552

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EDITOR’S CHOICE AWARDS

Super Lawn Technologies Solar Lawn Truck Super Lawn Technologies offers landscape professionals on-the-go battery-charging capabilities for their outdoor power equipment from any location throughout the workday. The Solar Lawn Truck, a vehicle lined with solar panels to channel solar energy into power was introduced first introducted in 2017 with the Mobile Solar Powered Charging Station to provide renewable energy for the on-the-go-battery charging of commercial lawn care equipment. In 2019, the Generation 2 Mobile Solar Powered Charging Station was released to allow for charging of zero-turn or stand-on battery-powered lawn mowers inside the enclosed truck body. Features include: • Ability to recharge a battery fleet while in the field to maintain a three-man crew for a full 8-hour shift. • Commercial-grade performance, noise reduction, and the elimination of odors and emissions to maximize efficiency and performance during the workday. • A beta-testing opportunity for some professional landscape crews who can exchange their gas-powered energy consumption for more environmentally friendly lithium-ion and solar-powered advancements, because Super Lawn Technologies is inviting landscape pros with a two- to three-person crew and three years of business experience to apply to become testers of the new Solar Lawn Truck.

Ditch Witch Mini Skid Steers The enhanced line of Ditch Witch mini skid steers were designed with the versatility to conquer a variety of complex landscape and irrigation jobs, and construction-grade durability that can handle small- to large-scale projects. The company says the SK600, SK800, SK1050 and SK1550 now feature: • Engines ranging from 24.8 to 44 HP with the ability to direct up to 34.5 HP to the attachment, depending on the model. • The capability to effectively maintain hydraulic flow to the attachment with an easy-to-use auxiliary control foot pedal. • Improved stability and a smooth ride for comfort during long hours on the job. • An ergonomic operator platform with dual-lever ground drive controls for precise mobility. • A narrow frame for easy maneuverability in tight spaces on the compact SK600, while the SK1550 boasts a 1,559-pound-rated operating capacity to lift heavy loads and complete tasks typically suited for traditional skid steer loaders. www.greenindustrypros.com/12388949

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LawnStarter for Providers LawnStarter for Providers is a simplified web and mobile platform designed to help local lawn care businesses grow. The app allows lawn care providers to claim available jobs in their area, manage their schedules, coordinate with their crews, and communicate with clients. This app works in conjunction with LawnStarter’s web platform, which allows lawn care companies to claim extra clients on their already existing routes. • Track and manage fleets of individual lawn care crews in real-time to see the current status of job completions for a given day. • Historical GPS data is also provided on the web software to give providers that regularly service a neighborhood a “boost” in the homeowner-lawn pro matching algorithm so that they can spend more time servicing lawns and less time in traffic. • Platform available for use on desktop, mobile, and tablet. • App available for free download in the Apple Store and Google Play. • Servicing in 100 metros across the United States. www.greenindustrypros.com/12329973

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KIOTI Zero Turn Radius Mower Lineup KIOTI’s Zero-Turn-Radius (ZTR) mower line includes four series — the ZXR, ZXRSE, ZXC and ZXCSE — with a total of 12 riding mower models built for versatile mowing needs. • 21- to 27-horsepower, feature traveling speeds of 8- to 10-mph • Briggs & Stratton or Kohler engines combined with Hydro-Gear transmissions for reliable, hardworking performance and smooth ride. • 48-, 54- or 60-inch mower decks, each with a fabricated, reinforced 10-gauge steel deck and standard notch blades • Large 7.5-gallon (ZXR and ZXR SE) or 12.5-gallon (ZXC and ZXC SE) fuel capacities require less frequent refueling, saving time for operators. • Seat and deck lift lever positioning ensure the mowers comfortably accommodate users of all builds. • Optimized control connections and linkages create a precise and responsive driving experience. www.greenindustrypros.com/21066566

Progressive Casualty Ins. Co. & Affiliates. Business and Workers’ Compensation coverage provided and serviced by affiliated and third party insurers.

Small business is no small task. So Progressive offers commercial auto and business insurance that makes protecting yours no big deal. Local Agent | ProgressiveCommercial.com

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EDITOR’S CHOICE AWARDS

ECHO PB-8010 Backpack Blower ECHO says its PB-8010 backpack blower comes equipped with: • A new 79.9-cc engine that delivers high blowing performance—1071 CFM and 211 MPH—with 44 newtons according to the ANSI B175.2 standard. • Large 3.6-inch-diameter blower tubes with a wear ring on the end to prevent wear. • Two-stage air filtration protects engine in dusty conditions • A large see-through 83.8-ounce fuel tank for long run times. • A weight of 24.5 pounds, padded backpack straps and a padded backrest to keep things comfortable for all-day use. • A carbon fiber frame and fan case to cut 1.9 pounds of weight compared to standard plastic material. • Tool-less latches for easy in-field maintenance. • A vented backpack frame, which draws air across the user’s back to keep cool in hot weather, and a block-off plate for use in cooler weather. • Availability with a tube- or hip-mounted throttle.

Toro TRX Walk-Behind Trenchers Toro says its TRX dedicated walk-behind trencher line balances power and maneuverability. The TRX models come equipped with: • Availability of three models—the TRX-16 powered by a 14.5-HP Kawasaki twin-cylinder engine, the TRX-250 with a 24.5-HP Toro V-twin engine and the TRX-300 with a 26-HP Kohler ECV749 engine to handle the most challenging trenching applications. • Low center of gravity and large footprint maximizes stability and maneuverability while minimizing damage to existing turf. • Boom options of 24”, 36” and 48”. Boom lift and lower function has been enhanced hydraulically, allowing smooth up and down movement. • New hydraulic design has fewer parts than previous models, simplifying maintenance and potentially reducing service needs. • Intelli-Trench technology automatically adjusts hydraulic flow, putting power where its needed, maximizing productivity. • Streamlined controls are easy to learn and operate with differentiated traction controls, the familiar valve handle and boom lift lever and independent traction control for left and right tracks.

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Fisher Barton’s LaserEdge Eversharp Lawn Mower Blade Fisher Barton says its LaserEdge Eversharp lawn mower blade sharpens itself while in use, eliminating the need to sharpen the blade, avoiding the downtime associated with sharpening and consistently producing the high-quality cut that customers expect from commercial lawn care professionals. Outdoor power equipment manufacturers offering its LaserEdge EverSharp lawnmower blades include the following brands: Grasshopper, Cub Cadet, Hustler, Husqvarna, Big Dog, Kubota, Ariens, Ferris, Snapper Pro and John Deere. www.greenindustrypros.com/21032339

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Little Beaver Offers Extended D-series Augers for Big Beaver Drill Little Beaver designed its D-Series augers with a secure drive pin connection, allowing operators to drill deeper than 15 feet. Suitable for extended drilling depths, according to the company, its D Series auger additionally delivers: • Diameters that range from 4 to 18 inches. • Availability in 36-, 48- and 60-inch lengths with standard tips and blades, carbide blades or heavy-duty tips. • The capability to drill down to 100 feet with auger extensions. • Easy exchange of the tips and blades to accommodate varying soil types, permitting the operator to quickly switch on the jobsite. • Commonly used with Big Beaver Drill Rig. • One-man operation and optimal portability thanks to a 26-inch-wide profile that fits through gates and doorways to access areas unavailable to truck-mounted units. • A hydraulic power source that achieves as much as 690 pound-feet of drilling torque for fast and efficient drilling. • Sturdy solid-top construction that weighs half of competitive augers of the same size, making transportation—on and off the jobsite—easier for the operator. • Simple connection to the drill with a drive pin. www.greenindustrypros.com/12429219

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EDITOR’S CHOICE AWARDS

CASE TV450 Compact Track Loader CASE Construction introduces its TV450 compact track loader as a 10,610-pound vertical-lift machine with a rated operating capacity of 4,500 pounds at 50 percent tipping load. According to CASE, this compact track loader—the largest one the company has ever built—also comes equipped with: • The capacity to handle heavy materials, yet still provide the advantages of low ground pressure for jobsites where finished lawns and underground utilities may exist. • 9,188 pounds of breakout force, and optional high-flow (3,450 PSI at 39.5 GPM) and enhanced high-flow (4,000 PSI at 35 GPM) hydraulics for high-power attachments, such as mulching heads, stump grinders and cold planers. • Availability with either standard mechanical H-pattern controls, or optional electro-hydraulic controls with H- and ISO-pattern interchangeability, as well as optional mechanical hand and foot controls. • A wide cab and low-entry threshold for easy access to the cab and greater visibility to the front of the machine. • A cab-forward design with 360-degree visibility and site lines down to the bucket edge. • A large, rounded rear window to optimize rear visibility and an in-cab rearview mirror to improve operational awareness. • Heavy-duty front and side lights, front cylinder guards, a heavy-duty rear door, remote oil and fuel filters, as well as debris ingression sealing to prevent material from entering the engine compartment. • The convenience of quickly accessing all routine service points through a single point of access at the rear of the machine. • An easy-tilt cab for easy access to the drivetrain compartment. • Reinforced structures for enhanced machine durability and reliability to meet the demands of harsh working environments. • Compliance with Tier 4 Final emissions standards. • A selective catalytic reduction system that only requires diesel exhaust fluid—no maintenance or lifetime service related to diesel particulate filters is required. • Optional hydraulic one-way self-leveling and ride control for a smoother ride and greater material retention.

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Billy Goat Industries’ Hurricane X3000 and Z3000 zero-turn radius stand-on blowers area ready to take commercial leaf and debris clean-up productivity to a whole new level. According to the company, the Hurricanes are highlighted by: • A quad control handle system for the seamless operation of forward and reverse directions, automatic return to neutral, integrated operator presence control and a self-activating parking brake. • A joystick deflector control to quickly and easily adjust the airflow from left to right to forward, eliminating the need to blow in reverse. • A unique blower housing design that efficiently draws air from both sides of the housing to move more air faster—up to 165 MPH—and quieter. There is 6500 CFM on the X3000 and 8500 CFM on the Z3000 for robust blowing power • A dual-deflector airflow system that permits the operator to change the angle of the airflow for deeper, more efficient cleaning of leaves and debris. • A torsion-mounted front axle assembly to negotiate curbs with ease and high flotation turf tires for optimal hill handling. • Maximum travel speeds of 9 MPH for the X3000 and 11 MPH for the Z3000 to help complete jobs faster. • A 627-cc Vanguard engine on the Hurricane X3000 and a 993cc Vanguard engine on the Hurricane Z3000. • An easy-fill 10-gallon fuel tank for long hours of operation. www.greenindustrypros.com/21030411

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Billy Goat Hurricane X3000 and Z3000 Zero-Turn Radius Stand-on Blowers

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Graham Spray Equipment Maverick Graham Spray Equipment’s Maverick 400-gal. split-tank spray rig is an affordable option for lawn care professionals. The Maverick features a 10-ft. by 8-ft. aluminum truck bed and a fiberglass tank compartmentalized 110/290 gal. Additional features include: • 30- by 30- by 78-in. aluminum storage box with rails • ICC bar with receiver tube • Requires a 110-in. cab-to-axle Isuzu • AR-30 diaphragm pump • Honda 5.5-hp electric start engine • GI40 pressure regulator and 1-in. inline strainer • Gear reduction • Type C hose guides • Custom options include: mechanical agitation, Bean R-10 piston pump and ride-on spreader carrier (for 36-in. spreader) • System #1 features: 290-gal. tank, Hannay 1526 LB power rewind reel mounted curbside forward, 400-ft. 3/8-in. GSE green spray hose, Lesco spray gun with 2-gpm nozzle • System #2 features: 110-gal. tank, Hannay 1526 LB power rewind reel mounted curbside rear, 400-ft. 3/8-in. GSE yellow spray hose, JD9 spray gun. www.greenindustrypros.com/21065948

Willis Extendable Trailer The Willis Trailers Powersports trailer transitions from a 10-foot trailer to a 14-foot trailer with dual axles. it is ideal for landsapers, power sports enthusiasts and rental companies. Other features include: • A 5,500-pound load capacity. • The capability to pull open the extended trailer by using the trailer brakes. • The same load capacity on the extendable portion, as well as the rear portion, of the trailer. • Rear 10-feet made of pressure-treated stained wood floors. • Extendable 4-foot portion is heavy gauge 3/16 expanded metal. • A spray paint or powder coating. • Any portion of trailer is replaceable or serviceable allowing unit to maintain resale value. • Easy to separate to grease and clean components. www.greenindustrypros.com/21070807

Caterpillar Next-Generation Mini Hydraulic Excavators Caterpillar designed its four Next Generation mini hydraulic excavators—the 301.5 1.5-ton-class, standard tail-swing excavator with a canopy; the 301.7 CR 1.7-ton class, compact-radius excavator with a canopy; the 301.8 1.8-ton-class, standard tail-swing excavator with either a canopy or cab configuration; or the 302 CR 2-ton-class, compact radius excavator with a canopy or cab configuration—to provide performance, versatility, safety and convenience in the smallest possible packages. Features include: • Approximate minimum operating weights from 3,500 to 4,500 pounds, with weights increasing from 3,900 to 4,900 pounds, depending on the specific machine configuration. • Dig depths of 7 feet, 8 inches or 7 feet, 9 inches, depending on the model, plus an available long stick to increase depths to 8 feet, 4 inches or 8 feet, 5 inches. • The hydraulic capacity to generate high digging and lifting forces, as well as to handle powered attachments. • The Cat C1.1 engine, a three-cylinder diesel rated at 19.2 net horsepower and 21.6 gross horsepower, while meeting Tier 4 Final emissions regulations. • A fuel-saving, load-sensing hydraulic system with an electronically controlled variable displacement piston pump capable of oil flows to 17.4 GPM. • A standard auxiliary hydraulic system (complete with quickdisconnect lines) for one-way, two-way and continuous-flow operation. • An expandable undercarriage that narrows to enter work sites through restricted access points, then extends to provide a stable work platform. • A dozer blade to handle backfilling and grading tasks, above and below grade, with a float function and dig-to-blade operation for more efficiently handling loose materials. • The Stick Steer system, which allows the operator to switch with the touch of a button from conventional lever/foot-pedal steering controls to left-hand joystick control for less effort and more operator control. • Easy-to-read machine information on the LCD monitor and a jog dial for easy, ergonomic interaction with the monitor. • Protective structures designed to promote a safe working environment for operators. Pressurized and sealed cab models for 1-2 ton models. • Controls protected via a hydraulic lockout. • Halogen boom lights to help illuminate the work area. • A tilt-up cab to allow access to major hydraulic components. www.greenindustrypros.com/21033518

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EDITOR’S CHOICE AWARDS

T p F u c

Little Wonder ProVac SI vacuum To combat debris, Little Wonder presents its ProVac SI vacuum with: • Optimized suction and shredding capabilities. • A 40-gallon bag capacity. • A throated nozzle design to increase air speed for improved vacuum capabilities. • A unique rectangular discharge chute to prevent the clogging of debris, so users can work uninterrupted. • A 12-inch, ¼-inch-thick steel impeller with five serrated blades with a 5:1 reduction ration. Suitability for all sorts of debris, including leaves, litter, cans, bottles and more. • Ergonomic foamgripped handles that angle upwards to match the hand’s natural position to diminish user fatigue. • A 28-inch width, so it can fit through most any gate and work in small spaces. • An all-welded steel housing with welded support studs sitting atop semi-pneumatic wheels that never need air. • An angled bag with a sewn-in plastic bottom to prevent wear and tear during use, and the loading and unloading of machine. • Instant height adjustments from the operator’s position. or the seamless transition from street to lawn cleaning. www.greenindustrypros.com/12420821

John Deere MH60D Mulching Head John Deere recently added the MH60D mulching head to its Worksite Pro lineup to remove 8-inch trees and 12-inch stumps with ease, shredding underbrush and woody materials into a beneficial mulch in minutes. The mulching head is additionally highlighted by: • 30 double-carbide-tipped teeth to provide a powerful mulching solution, no matter the tree type or location. • Large-material knockdown, plus the ability to chew out difficult stumps below the soil level. • Automatic shifting of the motor to a higher displacement when the preset pressure level is attained, increasing torque for reduced stalling and faster rotor-speed recovery time. • A redesigned mulching chamber that enables more efficient material flow and reduces wear points for optimized shredding performance. • Internal counter-combs to help shatter incoming material, creating a finer mulch. • A three-position heavy-duty push bar to help protect the carrier while toppling tree or brush. • A 60-inch high-capacity smooth rotor design to reduce material drag and horsepower requirements. • Compatibility with John Deere skid steer loaders and compact track loaders, as well as most competitive models. • Enhanced frame construction and bolt-on skid shoes to reduce debris buildup and extend wear life. • Optional knife tools for smoother cutting and finer chip sizes. www.greenindustrypros.com/21028518

STIHL KMA 130 R Powerhead STIHL’s KMA 130 R battery-powered KombiMotor, part of the AP SEries of battery products, has the potential to streamline operations. • Power up to 13 separate tools with one STIHL powerhead. • Ability to trim, prune, edge, clean, cultivate and more with optional attachments – all without gas, fumes or exhaust emissions. • The external battery source shifts the battery weight to the user’s back or hips, ensuring a lightweight, comfortable and balanced position, regardless of the attachment being used. • Quiet operation enables this unit the flexibility to be used during extended hours. • The commercial-grade, brushless electric motor offers optimal performance and durability for a virtually maintenance-free service life. • Instant starts allow quick movement from one task to another. • A variable speed throttle trigger has three performance levels, allowing the user to select the operation speed that’s best for the job. www.greenindustrypros.com/21064829

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Ferris IS600z Zero-Turn Mower The Ferris IS 600Z zero-turn mower increases cutting performance and takes care of the operator. Equipped with Ferris’ patented rear-coil-over-shocks and pivoting front axle, this unit provides operator comfort while achieving a high-quality of cut that commercial landscapers demand. Features include: • Selecting from a Briggs & Stratton Commercial Series 25 gross horsepower, Kawasaki FS600V 18.5 gross horsepower or Kawasaki FS691V 23 gross horsepower engine. • Hydro-Gear® ZT-3200 transaxles allow the IS 600 to handle heavier loads with standard shock valves for increased system protection. • Available in 44-, 48- or 52-inch deck. • Foot-operated deck lift gives operators the ability to smoothly change the cut height in 1/4-inch increments from 1 ½ to 4 inches while mowing up to four acres per hour[1] at up to 10 mph. • Heavy-duty bumper that protects the engine and a removable floor pan provides quick access to the top of the deck for cleaning and servicing. • An ergonomic mid-back seat includes adjustable arm rests and large springs under the seat provide additional support. • Increase productivity with a collection system or accessory including: TurboPro Double Bag Soft Top or Hard Top Collection System; mulch or lawn striping kit; light kit; folding ROPS; or flat-free caster tires. • Backed by a 2+2 year limited warranty, which covers the unit for four years or 500 hours All suspension components are covered for five years.

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EDITOR’S CHOICE AWARDS

ASV mid-frame, vertical lift VT-70 High Output Posi-Track Loader The ASV mid-frame vertical lift VT-70 High Output Posi-Track loader features high torque and an efficient hydraulic system for maximum performance with even the most heavy and demanding attachments. It features 207 foot pounds of torque, which allows for maximum performance, high speeds and minimal engine bog down in all applications. Features include:. • 2,328-lb. rated operating capacity, a tipping load of 6,650 lbs. and a 10.5-ft. lift height. • A hydraulic system with 3,300 psi of auxiliary pressure and 22.2 gpm of standard flow. and optional 27.4 gpm flow. • Posi-Track rubber track suspension undercarriage allows for a smooth ride over all terrain types and speeds up to 11 mph, • 13 inch ground clearance and 37 degree departure angle. • Ride control, 15 in. wide tracks, resulting in a ground pressure of only 4.6 psi. • 74.3 horsepower Deutz 2.2 liter turbocharged, Tier 4 Final diesel engine. • Optional 16.5-inch-wide extreme terrain tracks lower the machine’s ground pressure to 4.2 psi, while a smooth turf track allows minimal risk of damage during operation on highly manicured surfaces. • Swing-out radiator, top hood and side doors provide access to all sides of the engine compartment and daily checkpoints. • Comfortable cab with easier entry and exit, enhanced visibility, standard joystick controls, suspended air ride seat, rear view camera and monitor, available ride control and optional bucket positioning system. www.greenindustrypros.com/21070902

Dvorak Spider All-Terrain Remote Controlled Mowers

Greenworks Commercial GT 161 attachment capable string trimmer

Dvorak Spider all-terrain mowers are designed in a compact profile with powerful gas engines and a low center of gravity, so they’re highly maneuverable and productive. Built from light aluminum alloys, the patented chassis design and drive system allows for omnidirectional mowing without complicated maneuvering n extremely steep slopes up to 40 degrees. Installation of hydraulic stabilizing winch HSNO2 increases climbing ability to 55 degrees for the Spider ILD01 and Spider Spider ILD02. Ergonomic remote controls with full ranges of control elements come with each unit and have a range of up to 100 yards.

Greenworks Commercial unveiled its GT 161 attachment capable string trimmer. The new tool offers universal-attachment capabilities making it a complement to the company’s family of 82V lithium-ion tools. • Base pairs with a hedge trimmer attachment, blower attachment, pole saw attachment or cultivator attachment to complete a variety of yard maintenance projects. • Powered by 82V Lithium-ion batteries • Proprietary brushless motor technology • 16-in cut path with high visibility guard for larger yard projects • Push-button on/off functionality • The bump feed head automatically advances line when bumped on the ground so you can stay focused on the task at hand • 2-year tool warranty www.greenindustrypros.com/ 21070793

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2019 Exmark Staris Stand-On Riding Mower The 2019 Exmark Staris stand-on mower was developed to deliver increased commercial performance, durability, ergonomics and ease of service. Features include: • Available in E-Series models, with 32-, 36- or 44-inch cutting decks, and large-frame S-Series models, with 48-, 52- or 60-inch cutting decks. • The 32-inch Staris E-Series model fits through 36-inch gates, enabling landscape professionals to maintain more yards, more quickly, with less fatigue. • The side-discharge cutting decks also offer the ability to mulch or bag clippings with appropriate Exmark accessories. • E-Series features Kawasaki V-twin commercial engines, while Staris S-Series offers a choice of carbureted Kawasaki or Kohler EFI V-twin powerplants. • Adjustable suspension system for increased comfort. • Intuitive controls for easy operation. • Optimized weight balance and a lower center of gravity for increased stability, traction and maneuverability • S-Series models feature Exmark’s innovative Smart Controller, which reduces downtime with maintenance reminders, on-

screen machine health diagnostics, and engine and PTO hours. • Optimized frame design and caster wheel positioning for each cutting deck width delivers a superior quality of cut. • Use of hydraulic lines in the drive system to reduce potential leak points while increasing durability and hydro oil cooling. www.greenindustrypros.com/21031968

When it’s time to blow out the lines, don’t blow out your profits! 80 CFM of air power in a compact, affordable design! Vanair’s Viper air compressors are available in gas and diesel and deliver up to 80 CFM and 150 PSI of air power to blow out the lines of the largest irrigation systems. It is compact enough to fit into even the smallest pickup truck bed — making them ideal for irrigation applications. The portability of the Viper systems allows for easy interchange from one vehicle to another and are available with running gear. Gas model shown. Also available in diesel.

Vanair’s There

Viper Series air compressors offer heavy-duty, compact power, on or off your truck bed, and the flexibility that only a transportable unit can offer.

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EDITOR’S CHOICE AWARDS

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Kubota SZ Series Stand-on Mowers Kubota designed its SZ Series stand-on mowers for landscapers that mow zero-lot homes or commercial properties with narrow lawns that can’t be mowed with zero-turn mowers. The SZ Series mowers (SZ19-36, SZ22-48 and SZ26-52) come equipped with: • A low center of gravity to optimize stability and maximize travel speeds up to 11 MPH, depending on model. • Kawasaki FX and FT electronic fuel injection commercial engines, and hydrogear transmissions. • An ergonomic cushion pad to support the upper thigh area and reduce knee and lower back pressure while standing on the mower for maximum operator comfort. • A wide, angled operator platform for ample legroom with the option to flip up the platform and walk behind the mower. • Tool-less front reference bar adjustment, tool-less tracking adjustment and adjustable dampened control levers. • Flat-free tires to absorb impacts and mitigate downtime. • Easy access to maintenance points. • Available in 36”, 48” and 52’ deck sizes.

Verizon Cat-M1 Enterprise Asset Tracker Verizon Cat-M1 Enterprise Asset Tracker provides location and environmental condition monitoring. Verizon Connect is expanding its existing asset tracking portfolio with a new device for trailers and other non-powered assets that provides near real-time location alerts. The new device also alerts fleet managers in the event of significant changes to the asset’s temperature, tilt, vibration, shock, humidity, light and pressure, which is especially critical with high-value trailer loads. With secure wireless data encryption, settings are configured over the air. The device can also be recharged via USB and has a low-power processor, extending its battery life.

www.greenindustrypros.com/21035225

Husqvarna Automower 115H Husqvarna Automower 115H is an entry-level robotic lawn mower that comes with expert installation included in the price. It provides a carpet-like lawn with minimal user effort. Features include:

• Connected by Verizon Wireless on the nation’s largest and most reliable 4G LTE network • Long battery life with flexible ping configurations • Temperature, battery, ambient light, pressure, humidity, tilt, vibration and shock monitoring capabilities • Rechargeable device • Easier to install with smaller form factor so it can be attached to almost any asset • Increased coverage underground and inside buildings • Use cases - High value assets (i.e. reefers transporting perishables, temp sensitive pharmaceuticals, etc.) and stationary assets.

• A one-stop solution for purchase, delivery and installation by Husqvarna. • The flexibility to handle all grass types, some of which flourish with a higher cutting height. • The capacity to mow mid-sized lawns up to 0.4 acres, and tackle complex yards, narrow passages and slopes up to 17 degrees. • A cutting height up to 3.6 inches. • The Connect@Home Bluetooth-enabled app that lets owners control and monitor the unit from their smartphones. • Expert installation provided through the company’s widespread network of specially trained and authorized Automower dealers—at the point of purchase, the nearest dealer is notified and schedules installation directly with the customer, creating a seamless purchase-to-installation ecosystem that makes getting a robotic mower easier. • A hose-washable design for easy maintenance. www.greenindustrypros.com/21050526

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Cub Cadet Ultima Series Zero-Turn Mowers Cub Cadet’s Ultima Series zero-turn lawn mowers offers an unmatched combination of strength, durability, comfort, cut quality and style. Offered in two trim levels — the ZT1 and ZT2 — with varying deck size options. Features include: • High-back, adjustable seat, industry-exclusive overmolded hand grips and advanced polymer seat isolators to deliver a smoother, quieter ride than traditional springs. • The AeroForce cutting system outfitted on select Ultima Series means fewer clumps and stragglers, finer clippings, and increased evenness during mowing. • Maintenance-free spindles, a hinged floor pan for easy deck access and a best-in-class warranty make maintenance simple and easy. • The ZT1 offers 42-, 46-, 50-, and 54-in. decks. • The ZT2 features a more premium engine, stronger transmission, a reinforced fabricated AeroForce deck, tougher tires on stylized 10-in. rims, and a fully adjustable high-back seat with armrests. The ZT2 collection is larger, with 50-, 54-, and 60-in. deck sizes • Rubber floor mat to dampen vibrations.

• 15 quarter-inch deck height adjustments. • An offset front axle for precise trimming. • LED headlights. • Standard rear tow hitch. • Kohler and Kawasaki engines. www.greenindustrypros.com/21064589

The Z-MAX is our largest and most productive sprayer. It is large enough to handle commercial sites, but nimble enough for residential properties. The zero-turn maneuverability makes it simple to navigate the tightest and most challenging areas. Z-Spray is committed to delivering performance and excellence in all our products, parts and service.

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SPECIAL REPORT: DEBRIS HANDLING

By Ryan Whisner

What’s trending in blowers and loaders? Use of the walkbehind or wheeled blowers is a slowly declining market

ithin the area of debris handling, leaf and debris blowers are constantly evolving and gaining strength, whether they are carried on your back, wheeled or otherwise. There is more demand for the backpack style models as they become more powerful and maneuverable. “Backpacks are definitely more common, and it seems to be the more preferred tool,” BlueBird Turf Products vice president sales and marketing Chris Durig said. In conjunction with the shift from wheeled to the backpack blowers, it appears the debris or truck loader segment of the business also is rapidly growing. “Outside of the blowers, especially if we’re talking debris clean up, in

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Stihl’s BR800X backpack blower are among the units cutting into the sales of the wheeled blowers. STIHL The sales trend may be misdirected as the power difference appears clear that as wheeled blower still does the work of two to four backpack blowers. Power comes down to more than wind velocity. Air volume, engine power and comfort also must be considered Little Wonder

the fall or leaves and that leaf season, the truckload or debris loaders have become a big part of that,” he said. Durig said crews for contractors with backpacks or other blowers will be at multiple properties in limited area blowing debris to the curb and then another crew coming through with the debris loader to suck it up, mulch it and get it into the back of the truck.

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Backpacks on a roll

Sales managers representing multiple manufacturers appear to agree that the use of the walk-behind or wheeled blowers among landscape contractors is a slowly declining market.

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“It’s because of the onset of such heavyduty backpack blowers pushing out 1,000 cfm or more,” said Dave Willis, field sales manager for the New England region for Steven Willand Inc. Distribution, which sells and services approximately 1,500 lawn and garden dealerships throughout the Mid-Atlantic and New England regions. Landscapers use backpack blowers to navigate around buildings and features, such as shrubs and flowerbeds, quickly moving leaves to the lawn. A backpack leaf blower gives operators the flexibility to weave in and out of these tight spaces with ease, clearing small areas of dry leaves and lightweight debris. The walk-behind or wheeled blowers are designed for larger area wide open, big yards, acreages or baseball fields and soccer fields. Billy Goat Industries blowers have been utilized to clear off tennis courts for NCAA tournaments and other events. Little Wonder models are utilized by the grounds crew at Fenway Park. A significant segments of sales for the wheeled models is to pavement contractors. “Paving versus landscape contractors is a much lower volume of business, but you’re going to see a much higher take rate on wheeled blowers with pavers, than you will landscapers,” said

Among the debris loaders, Echo Bear Cat has various options including the DL12 which can either be trailer or truck-mounted. Echo Bear Cat

Although still not as powerful as a Randy Heller, district sales manager walk-behind wheel blower, the backNortheast for Billy Goat Industries pack units in quantity are adequate to Inc. He added that the paving conget the job done in most environments. tractors favor the wheeled blowers Sometimes it depends on the for the maximum performance. weather and the time of year. Leaf “They’re on a level surface most and debris cleanup is very seaof the time and wheeled blowers roll sonal, something that happens in very easily,” he said. “Cleaning the October, November and December. parking lot or the driveway is the “If it’s a wet cold fall, where there’s least profitable part of that job, so a lot of leaves and the walk-behind the faster you can do it, the better.” blowers seems to be a little more posiOverall, sales of the walk-behind tive because we push out more and wheeled blowers have reportedly if it’s hot and dry and you don’t need declined as much as 40 percent all that much power so the backamong the landscape contractors pack blowers take over,” Willis said. as the new bigger and more powTwenty years ago landscapers used erful backpack blowers made by to take the larger wheeled blower off Echo, RedMax, STIHL, Husqvarna a trailer after cutting the grass to and others have hit the market. “The strength of the backpack blowers has “People like backpack just increased sufficiently blowers because they're where it’s just more efficient to use at this point more maneuverable and than the wheeled ones,” you don't have to push stated Stewart Markotwitz, something in front of you." sales manager for the Mid-Atlantic region for - Randy Heller, Billy Goat Industries Steven Willand Inc.

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SPECIAL REPORT: DEBRIS HANDLING

clear the sidewalk. Markowitz said they were utilized throughout the summer, even during the cutting season to blow the sidewalks clear of grass clippings after mowing. “It’s so easy to just throw a backpack on your back and clean up after mowing,” Markowitz said. “It used to be years ago where you would see a landscape contractor’s trailer in the fall, it would have, six or eight push blowers on it and today you see trailers that have six to eight backpacks and maybe one wheel blower on it.”

comfort features that improve ergonomics and boost productivity. Heller notes the shift in sales is

Who has the power?

A blower’s overall performance comes down to more than just wind velocity (mph). You also want to consider air volume (cubic feet per minute, or cfm) and engine power (hp and cc), not to mention user

RedMax backpack blowers are among the blowers that are outpacing the wheeled blowers in sales. RedMax

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somewhat misdirected in terms of the power difference perceived by contractors. He said a 13 hp wheeled blower will still do the work of two to four backpack blowers. “I’ll see five guys working a property walking in line with backpack blowers and you can eliminate at least two, if not three of those guys if you had a 13 hp wheeled blower and he’s moving the main pack and the other two were just bringing the strays in,” Heller said. “People like backpack blowers because they’re more maneuverable and you don’t have to push something that’s right in front of you.” Heller also acknowledged that while the cost is reduced, “the smart guys still have a wheeled blower in their mix.” From a power perspective, Heller contends there is no comparison between the backpack blowers and

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as Hu “ He wi 20 in P som af H

 For the mid-size debris loaders, Billy Goat offers a custom swing away hitch so the unit can swing away from the truck to allow for easy dumping. Anything bigger than that due to weight and size requires a trailer mount. Billy Goat Industries

.” le till

how long, on average, it takes their crew using backpacks to clear an acre. The answer often is an estimate of around an hour or more, depending on how large a crew is available. “You could do it in 15 minutes with one person,” he said, citing the labor savings of using a stand-on blower. “You are eliminating operator fatigue and crews can work longer and faster with a stand-on unit.”

a stand-on unit such as Billy Goat’s Hurricane X3000 or Z3000 models. “You’ve got unmatchable power,” Heller said. “If you’re running them wide open, you could do an acre in 20 minutes on the smaller one and in 15 minutes on the bigger one.” Pricing on such units leads some contractors to hesitate on a final purchase though. Heller usually counters by asking

For landscapers, that time equates to more jobs billed at the same rate, completed in less time, resulting in more revenue. That results in significant revenue.

Finish the job

Whether by backpack, wheeled or stand-on model, once the leaves or the grass clippings are blown to the curb line, another crew is usually tasked with coming through to finish the job with a debris or truck loader. Markowitz said some of the truck loaders have become more versatile, specifically citing the Little Wonder

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SPECIAL REPORT: DEBRIS HANDLING

Little Wonder Monster model truck loaders are self-contained with enclosed trailers that are usable 12-months of the year. Little Wonder

Monster models that are self-contained with an enclosed trailer. “Contractors can buy a unit like that and in the spring take the actual truck loader portion off with four bolts and they have a beautiful hydraulic dump trailer for mulch, stone or whatever,” he said. “They’re able to use that product, 12 months out of the year instead of just a minimal window in the fall season.” The Little Wonder Monster truck loaders feature a patented impeller with serrated edges designed to break down the leaves at ratio up to 15:1. Markowitz said it used to be years ago the debris loaders that were selling were the smaller units with the 14 and 18 hp engines. Now, the three sales managers generally agreed that professional landscape contractors are trending toward the larger 29 and 35 hp engine models. Heller has seen more sales in the 18 hp and above range with the Billy Goat line. “By far we sell the most in the 18 hp range, for two reasons, it fits a nice

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price point and it will support multiple crews and you can mount it on a hitch on the back of your truck,” Heller said. For those mid-size units, Billy Goat also offers a custom swing away hitch so the unit can swing away from the truck to allow for easy dumping. Anything bigger than that due to weight and size requires a trailer mount. Heller said for many private contractors the 37 hp is a really nice size

because it picks stuff up so fast and the reduction rate on any of them is up to 12 to 1 decrease in the debris size if the conditions are right. “It seems like more and more your average contractor is migrating into these bigger towable type units versus one that would just mount on a tailgate of a truck,” Markowitz said. “That seems to be more due to the, the labor market. The bigger unit you can buy that’s going to cost you, it may cost more up front as far as the investment, but it’s going to save you money because it’s a little bit less labor use over time.” Overall operation of any of the debris loaders is always a two-person job with one man driving the truck and another manning the hose of the debris loader itself. “One of the biggest challenges in the industry right now is these contractors being able to get help,” Markowitz said. “Anytime you can buy a piece of equipment that’s going to make you more efficient and make your job easier and maybe take the place of an employee or two is a huge asset to their business.” Willis agreed. “That’s the whole game. Anybody can go out there and pick up leaves,” he said. “The whole thing with truck (debris) loaders is getting as much debris on a truck as possible in the shortest amount of time.” ›

“The whole thing about truck (debris) loaders is getting as much debris on a truck as possible in the shortest amount of time." - Dave Willis, Steven Willand Inc.

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7/31/19 9:23 AM

SPECIAL FOCUS: TRAILERS

By Curt Bennink

HOW TO STOP BRAKE FAILURES IN EQUIPMENT TRAILERS Ensure trailer brakes are in proper order before hitting the road

quipment trailer brake misadjustments and failures can dramatically increase stopping distances, resulting in increased chance of collisions or loss of control. Properly maintaining your trailer brakes and testing their function prior to hitting the road will help alleviate risks from potential failures. “All brakes should be tested each time you use the trailer by applying them manually if possible (electric and air) at low speed to make sure that you feel them applying,” says Scott Brown,

warranty coordinator, Felling Trailers, Inc. “If applying the brakes manually is not an option, you should perform a couple of low-speed brake applications to make sure you feel the brakes apply.” Annual inspections are also recommended. “A visual inspection of the brake system periodically (once a year or every 12,000 miles) will go a long way in preventing downtime or sitting alongside the road,” Brown points out. A periodic visual inspection of the brake system (once a year or 12,000 miles) will go a long way in preventing

All brakes should be tested each time you use the trailer by applying them manually if possible (electric and air) at low speed to make sure that you feel them applying,

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downtime or sitting alongside the road. Also take into consideration outside influences, such as the weather conditions. The region where you operate can definitely impact performance, especially cold weather climates where temperatures drop below freezing. In these climates, the brake shoes can actually freeze to the drum. “In cold weather, brakes can freeze to the drum and not release,” Brown elaborates. “We see this a lot with air brakes as they are applied as a parking brake when the trailer is not being used. When pulling out, you should try to make sure all the wheels are turning. You may feel that the trailer seems to be pulling hard. If you do find that a brake is frozen, you can typically get it to release by tapping on the drum with a hammer. If you are still unable to get the brake to release, you may need to pull the brake apart to clean the ice out of the drum, but typically the hammer will take care of it.” Chemicals used in cold weather climates can also pose a challenge. “In cold weather areas where salt/chloride are used on the roads, it is very important to make sure that the brakes are sprayed off to try to flush the chemical out of the brakes,” Brown emphasizes.

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Air brakes must be properly adjusted

Failures in air brake systems can be caused by several factors, including air reservoir failure, faulty spring brake control valves, restricted/pinched trailer service air line and pressure protection valves sticking due to corrosion. Failures in air brake systems can be caused by several factors, including air reservoir failure, faulty spring brake control valves, restricted/pinched trailer service air line and pressure protection valves sticking due to corrosion.

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“If the brakes are washed out and the temperature falls below freezing, it is a good idea to park the trailer in a warm building to give the brakes a chance to dry off before parking it back outside.” In addition, trailers that sit for prolonged periods may be impacted by corrosion. “Trailers sitting can cause issues with the braking system,” says Brown. “They will start to rust, which causes issues with the parts working freely. If a trailer sits for a while with no use, I have heard of some people who will pull the trailer down the road and apply the brakes just to make sure everything continues to move.” When it comes to maintenance and troubleshooting, there are different considerations for each type of braking system currently used — air, hydraulic and electric. One constant is you want to ensure that the brake shoes, or pads in the case of disc brake systems, have sufficient material thickness and the brake drum, or disc, is smooth and still within specification.

It is important to keep the system clean. “Corrosive environments — climates with excessive rain, salt in the air and snow — can seize up brake pads. Routine trailer cleaning during winter months is recommended. This includes power washing the trailer.” Pay careful attention to slack adjusters. Trailers sitting “Improperly adjusted can cause issues with the braking and improperly system. They will start to rust, which causes maintained slack adjusters can cause issues with parts working freely. brake issues,” says Scott Brown, Felling Trailer Doyle. “Refer to the slack adjuster manual for instructions on how to properly “Always perform a pre-trip inspeccare for them. For example, keeping tion prior to travel,” advises Josh slack adjusters greased is important. Doyle, customer service manager Also, allowing self-adjusting at XL Specialized Trailers. “Air slack adjusters some time to selfleaks can be heard rather easily adjust can help in the long run.” by operating the air valves.”

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SPECIAL FOCUS: TRAILERS

Make sure trailer brakes are correctly adjusted and working properly. “Set trailer brakes and observe brake pads and slack settings,” says Doyle. “The easiest way is to watch the slack adjusters extend and retract in order to ensure the brakes are functioning. Refer to the slack adjuster manual if you see excessive wear or a need for adjustments.” If your trailers spend a significant amount of time in the yard, you should take extra precautions. “Quarterly operation checks on the trailer are recommended,” says Doyle. “Simply hooking the trailer up and pulling it around the yard can eliminate brake lock-ups and air operation issues.” To maximize uptime, don’t overlook inspections and maintenance. “Consistent inspections, once a week, and routine maintenance are recommended along with the mandated yearly federal inspections,” Doyle notes.

can control. Make sure you are using a compatible brake controller. Electric brakes use electromagnets to actuate the drum brakes. You control the electricity to the brakes with the brake controller in the cab of the tow vehicle and the brake light circuit on your vehicle. If these systems are not working, there are several possible culprits, from poor electrical connections to frozen or worn out components. “Always check the plug first, confirm that there is power coming from the truck and that the trailer plug is free of corrosion and fits firmly into the plug on the tow unit,” says Brown. “If the trailer has sat for a while, the armature can start to rust and/or the lining surface on the drum will rust. Sometimes just lowspeed braking before leaving will clean things up, or you might need to pull the drum off to clean things and lubricate the armature arm.” The electromagnet that activates these brakes is also subject to wear. During routine inspections check the

Electric brakes use electromagnets to actuate the drum brakes. You control the electricity to the brakes with the brake controller in the cab of the tow vehicle and the brake light circuit on your vehicle.

wear indicators of the electromagnets to make sure they are in good service. “Most brakes now are self-adjusting and only need to be checked once a year. But if you have an older trailer, it is recommended that the brakes are manually adjusted every 3,000 miles,” notes Brown.

Hydraulic brakes rely on clean fluid

One of the more common hydraulic brake systems for equipment trailers are surge brakes. They use the momentum of the trailer to actuate the brakes. When you activate the brakes in the tow vehicle, the trailer presses Electric brake systems against the trailer hitch and activates need good connections the hydraulic master Electric brakes use electromagnets to cylinder in the trailer actuate the drum brakes. You control hitch and sends brake the electricity to the brakes with the Simply hooking the trailer up and fluid to the trailer brake controller in the cab of the tow pulling it around the yard can eliminate brake brakes. The more vehicle and the brake light circuit on lock-ups and air operation issues. you slow down the your vehicle. Trailer brake controllers Josh Doyle, XL Specialized Trailers vehicle, the more differ in the number of brakes they pressure on the master cylinder in the trailer hitch and the harder the trailer brakes are applied. When going downhill, there is steady pressure applied to the master cylinder in the trailer hitch that ensures the trailer brakes and the brake system keeps the trailer’s speed in check. All brakes should be tested each time you use the trailer by applying them manually if possible (electric and air) at low speed to make sure that you feel them applying, There is a very small restrictor orifice built into the surge brake system A periodic visual inspection of the brake system (once a year or 12,000 miles) will go a long way in preventing downtime or sitting alongside the road. Felling Trailer to slow the hydraulic fluid and keep

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the trailer brakes from pulsing on and off as the trailer hitch loads and unloads as it is being pulled down the road. Due to the very small orifice opening, it is important to keep the brake fluid in surge brake systems clean. If a surge brake system doesn’t work, first remove the master cylinder cap and make sure there is brake fluid in the reservoir. If there isn’t any fluid, you may consider rebuilding or replacing the master cylinder

electric signals from the tow vehicle’s brake controller and applies pressure to the trailer’s hydraulic brake lines. The systems typically utilize a breakaway battery on the trailer that needs to be functional for proper system operation. When there is a problem with these systems, most of the time it is some type of wiring issue such as a loose connection or weak ground. The other likely culprit is that the brake controller is either not in electric-overhydraulic mode or the controller is not electric-over-hydraulic compatible. This is the case with most factory integrated brake controllers. Preventing many issues simply boils down to maintenance. “Hydraulic brakes are relatively trouble free,” Brown comments. “However, they should also be taken apart and inspected once a year or every 12,000 miles.” ›

and wheel cylinders. Don’t just add brake fluid and go back to work. You must find the source of the leak. If the system has the proper amount of brake fluid, check the condition of the brake shoes and make sure they are adjusted properly. Then check that the restrictor orifice is not clogged, the master cylinder is pumping and the wheel cylinder is not frozen. You also need to check that there is no air in the system by properly bleeding the fluid lines. Another type of brake system is the electric/hydraulic trailer brake. It receives electric signals from the tow vehicle’s brake controller and applies pressure to the trailer’s hydraulic brake lines. These systems can be either drum or disc brakes. An electric-over-hydraulic brake actuator on the trailer receives

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EQUIPMENT FOCUS: CTL UNDERCARRIAGES

By Buck Storlie, ASV Holdings Inc.

How CTL undercarriage design impacts productivity

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Undercarriages impact speed of work, user comfort and overall maintenance costs

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xamining a compact track loader involves a thorough look in and around the equipment, but it’s what’s underneath that matters most. A tracked machines’ ability to perform in a variety of conditions is its main benefit over wheels, so it’s important to know that it will improve productivity from top to bottom. Undercarriages impact speed of work, user comfort and overall maintenance costs.

Rigid or suspended?

Most undercarriages are either rigid-mounted — also known as solid-mounted — or suspended. Both have pros and cons, depending on the application and desired comfort level. Some manufacturers offer variations or combinations of both. Rigid-mounted systems have little-to-no suspension, and therefore the effect of every bump is transferred through the entire machine and to the operator, causing material to fall from the bucket and wearing on components, such as the track, front wheel and undercarriage frame. Because of the simple design and few moving parts, this style of machine tends to cost less up front than suspended systems. To counter the adverse effects on the operator, a few rigid-frame undercarriage manufacturers offer suspended seats designed to absorb some of the shock. While these seats enhance operator comfort, they do nothing to prevent material loss or component wear. Other designs incorporate bogie wheels attached to high-strength steel leaf springs so

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 A tracked machines’ ability to perform in a variety of conditions is its main

benefit over wheels, so it’s important to know that it will improve productivity from top to bottom. Undercarriages impact speed of work, user comfort and overall maintenance costs. Photos compliments of ASV

each wheel flexes to absorb vibrations. This offers more comfort than a standard rigid design, but not as much as full suspension systems. Ride control — or loader suspension — is an option to reduce material loss in rigid-frame undercarriages. The system works by using an accumulator as a shock absorber for the loader lift circuit to help keep material in the bucket. However, ride control does little to help with machine impacts and operator comfort. Ride

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control can also be combined with some full suspension systems for the best of both worlds: minimal spillage in load and carry applications and maximum operator comfort. Full suspension systems absorb much of the vibration before it gets to the operator or the attachment. This means less material loss and wear, plus faster speeds over rough terrain, allowing for more productivity. Variations of suspended systems each offer a different level of per-

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❶ Closed undercarriages require enclosed designs because of track tensioner, wheel and sprocket mounting requirements. The metal enclosure protects undercarriage components to some extent, however, any dirt, rocks or sticks that make it inside the undercarriage becomes trapped, accelerating wear.

❷ The most advanced option is a dual-level system that features independent torsion axles between the undercarriage and

machine, as well as bogie wheels that flex with the track. This combination minimizes vibrations to the machine and operator for improved comfort and ride quality while maximizing ground contact.

❸ With an open-design undercarriage, while debris may get inside, the units are self-cleaning, allowing debris to fall out naturally during operation. Because of their accessibility, open designs also are easier to clean than closed designs. Field tests have shown open designs can extend service life of some components by as much as 50 percent. ❶

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formance. Single-level suspension systems include torsion axles and standard bogie wheels, offering a base level of suspension. The most advanced option is a dual-level system that features independent torsion axles between the undercarriage and machine, as well as bogie wheels that flex with the track. This combination minimizes vibrations to the machine and operator for improved comfort and ride quality while maximizing ground contact. A dual-level system also improves traction by keeping more track on the ground. To compare these undercarriages, a northern Minnesota testing facil-

ity used an accelerometer to measure the G-force from a dual-level suspension-equipped compact track loader with six other manufacturers’ rigid-undercarriage machines. Operators maneuvered the machines at maximum speed in low gear over two staggered rows of 3.5-inch-high, 10.5-inch-wide concrete blocks spaced 9 feet apart. The test found the duallevel suspension machine transmitted 6.4 Gs of machine vibration, while the average of the other machines was 34.9 Gs. Another test at maximum speed in high gear over a smooth surface measured 1.8 Gs from the dual-suspension model and an average of 6.5

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Gs from the other loaders. In addition to providing the smoothest ride, the dual-level suspension machine was the fastest in each type of terrain, moving at 6.3 mph for the first test and 9.3 in the second. The other machines moved an average of 5.2 mph for the first test and 7.7 mph for the second.

Open or closed?

Another consideration of a compact track loader undercarriage is whether it features an open or closed design, which affects ease of maintenance. Closed undercarriages require enclosed designs because of track tensioner, wheel and sprocket mounting

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EQUIPMENT FOCUS: CTL UNDERCARRIAGES

requirements. The metal enclosure protects undercarriage components to some extent, however, any dirt, rocks or sticks that make it inside the undercarriage becomes trapped, accelerating wear. With an open-design undercarriage, while debris may get inside, the units are self-cleaning, allowing debris to fall out naturally during operation. Because of their accessibility, open designs also are easier to clean than closed designs. Field tests have shown open designs can extend service life of some components by as much as 50 percent. Plus, open undercarriages provide fast access to components for quick replacement of parts such as sprocket rollers and bogie wheels.

What’s the track made of?

Compact track loaders on the market today come with either steelembedded, all-steel or all-rubber tracks. Each offers a different wear life and some are more ideal than others for certain applications. The majority of compact track loader manufacturers offer steelembedded undercarriages made mostly of steel components: Steel

 Internal drive sprockets feature

replaceable steel rollers that fit with molded rubber lugs to move all-rubber track designs. There is no direct wear between rollers and track lugs in internal drive systems, and replaceable sleeves mean operators don’t need to change out the entire sprocket when individual rollers are worn down.

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rollers mesh with steel lugs to move rubber tracks. The steel-on-steel parts crush or kick out stuck material, and the heavy-duty components work together with few other moving parts for durability with little maintenance. Steel-embedded rubber tracks average a 1,000-hour lifespan, but can reach 2,000 hours in the right conditions and if well maintained. Some manufacturers also offer allsteel tracks to prolong wear life in specialty applications. Heavier and more expensive, the tracks are best suited for demanding applications such as demolition, where jagged concrete, rebar and other materials may damage other tracks. The tracks are similar to those on a dozer and offer similar traction, making them good for earthmoving on solid ground. However, their weight and steel cleats require a slow speed to minimize wear and often result in a rough ride and increased risk of damaged terrain. Rather than steel, a few manufacturers build tracks with fiber-reinforced industrial rubber compounds, and wheels with heavy-duty polyurethane and rubber, the same materials used on many military vehicles today.

This combination allows the tracks to excel in flotation and durability, making them ideal for most conditions. No steel also means no rust. When it comes time to replace the track, rubber — which is more pliable and weighs about half that of steel-embedded tracks — is easier to handle. The average all-rubber track life is about 1,500 to 2,000 hours but can be as high as 5,000. In addition, the rubber track’s lower weight allows for higher speeds — as much as 33 percent faster — than steel-embedded rubber tracks, and all at a lower ground pressure. The type of track material also impacts horsepower efficiency. Steelembedded and all-steel tracks create more friction as the steel sprocket teeth engage with steel lugs while protruding through the track, a system that requires more horsepower to move the machine. Since all-rubber tracks don’t use steel-onsteel contact, they build less friction, and more horsepower directs to the hydraulic system and attachment, increasing a compact track loader’s efficiency by as much as 10 percent.

Track derailment

A few undercarriage features can reduce the risk of track derailment. Many manufacturers create tracks with lugs only on the inner edge of the bogie wheels, while some include track lugs on the outer edge as well, which virtually eliminates track derailment by guiding the wheels. Other factors that improve track retention are the number of wheels, the track’s ability to conform around objects and maximize ground contact, the track style and the track tensioner type. Steel and steel-embedded tracks use grease or hydraulic tensioners. These tensioners apply preload to a spring which is necessary to compress and absorb material that is ingested into the track system because the steel makes the tracks inflexible. All-rubber designs, on the other hand, are pliable,

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so they feature a simple screw-style tensioner that doesn’t need a spring device, eliminating unwanted spring compression that contributes to derailment. Another series of tests at the Minnesota facility compared compact track loaders with different undercarriage styles in similar conditions. The the entire sprocket when teeth worn. first option included a steel-embedInternal drive sprockets feature ded track with lugs only on the inner replaceable steel rollers that fit with edge, as well as a grease spring tenmolded rubber lugs to move all-rubsioner and 11 wheels per track. The ber track designs. There is no direct second machine featured an all-rubwear between ber track with rollers and track lugs on both the lugs in internal inner and outer drive systems, edge, a screwand replaceable style tensioner sleeves mean and 12 wheels per operators don’t track. The results need to change showed that operaout the entire tors needed to tension the steel Rigid-mounted systems have little- sprocket when individual rollers embedded track to-no suspension, and therefore the are worn down. three times and effect of every bump is transferred through the entire machine and to the Bogie wheels with reinstall it after operator, causing material to fall from metal face seals a derailment the bucket and wearing on components. are another mainwithin 500 hours Because of the simple design and few tenance-reducing of operation. The moving parts, this style of machine feature, as opposed all-rubber tracks, tends to cost less up front than to rubber lip however, required suspended systems. seals, since the no tensioning metal eliminates the need for mainand didn’t derail even after operattenance over the life of the machine. ing for more than 1,000 hours.

What moves it?

The type of drive system components can also affect maintenance, operating costs and performance. Manufacturers include either external drive or internal drive sprockets, depending on the type of tracks. External drive sprockets move steelembedded tracks via steel teeth that protrude through holes in the track. These systems involve 90 percent of drive torque moving through only one or two sprocket teeth at a time, accelerating teeth wear and creating steel “hooks” over time, which can reduce track life. External drive systems also require operators replace

Bogie Wheels

Bogie wheels greatly affect flotation and, therefore, performance in soft underfoot conditions. Some all-rubbertrack undercarriage machines have as many as four times more ground contact points in their tracks than

steel-embedded-rubber models. This more evenly spreads the unit’s weight, resulting in lower psi and extra flotation on steep, slippery and wet ground, giving contractors more control on snow, ice, mud and slush. Ground pressure on a mid-sized all-rubber track machine, for example, can be about 4 psi while a similarly sized steel-embedded rubber track machine may be 5.5 psi. Lower ground pressure means a lower risk of turf damage, as well as faster and safer work when clearing snow or driving on a muddy construction site, ranch or farm. Low psi and good flotation can even give a compact track loader the ability to drive over snow or mud without sinking. Remember that a compact track loader is more than just its horsepower or feature-packed cab, undercarriage design is just as important a factor. Examine track loaders top to bottom, keeping undercarriage design, suspension, track type and drive system in mind. Different designs can mean varying levels of comfort, performance and — ultimately — return on investment. ❯

This article was written by Buck Storlie, the product line manager at ASV Holdings Inc. ASV Holdings Inc., designs and manufactures a full line of compact track and skid-steer loaders primarily for the construction, landscaping and forestry markets. Storlie, a 23-year veteran of ASV, focuses on being a customer advocate, providing product and market intelligence, and monitoring the creation and development of new products. For more information visit www.asvi.com.

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move steel-embedded tracks via steel teeth that protrude through holes in the track. These systems involve 90 percent of drive torque moving through only one or two sprocket teeth at a time, accelerating teeth wear and creating steel “hooks” over time, which can reduce track life. External drive systems also require operators replace the entire sprocket when teeth worn.

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BEYOND THE BLADE

By Pam Haskell

DO ONLINE REVIEWS REALLY MATTER?

93 percent of customers say online reviews are important in selecting service providers

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s a business owner, you already know how important your reputation is in the landscaping industry. For many of us, we’re only as good as the last job we worked on. What people say about your business matters, and that’s especially true about what customers are saying online. Instead of a happy customer telling five of their friends how amazing your company is, they write an online review and hundreds, possibly thousands, of potential customers see it. Sound great? It is. There is a downside to online reviews too – if you leave a client on not-so-great terms, they can do serious harm to your reputation with a negative review. But just how important are online reviews? How influential are they to potential clients? Is there a way for you to control what’s said about you online? You might think that online reviews don’t really matter to your customers, especially if they can see your work in their neighborhood, visit your website showcasing your best work with photos taken by a professional photographer, all while providing the best value services. If you have a reputation for bad service, all that isn’t worth much. The market has changed, when people are looking for a landscaping pro, they go online. If you’ve invested in your website, it might pop up as the number one result on Google. If

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you’ve claimed and optimized your Google My Business listing, it might be the highlighted option on the right of the search results. What happens if Google and social media is riddled with onestar reviews of your company? All that hard work you’ve invested in online has to battle against a bad review from six months ago to persuade a potential client to part ways with their hard-earned money and hire you. While online reviews may seem like a small piece of the bigger picture that makes up your online presence, people are relying on reviews more and more when deciding what companies to hire.

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The buying decision from reading your reviews and hiring you is incredibly quick. Customers typically decide yes or no almost immediately. For many people, checking online reviews is the last hurdle for a company to overcome before they hire them. A recent study found 68 percent of people form an opinion of a company after reading between one and six online reviews. An overwhelming 84 percent of shoppers said they trusted online business reviews as much as a personal recommendation from friends or family. Now that’s some serious power of persuasion. As a small business, your online reputation can directly influence your bottom line.

THE FACTS

How customers utilize online reviews

A powerful tactic to gain trust

In the digital age, 93 percent of customers say that their buying decisions are influenced by online reviews. Online reviews have major implications on many different things, including: Your website’s ranking on the search engines

Your company’s performance in local search engines Which search results get displayed (and clicked on) Consumer purchasing decisions By the time someone is looking at the reviews of your company, they’ve already decided they need someone that provides your services. If they’re not using Google to find their next landscaping pro, they’re going to be using a review website (Yelp, Facebook, Angie’s List etc.) Half the battle is already won, they know they need the services you provide; they just need to be persuaded you’re the best company to hire.

www.greenindustrypros.com

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Every small business owner should welcome and actively encourage online reviews. Had a great interaction with a client? Ask them to leave a review online. If you don’t ask your customers to write online reviews for your business, you’re missing out on a powerful tactic to gain prospective customers’ trust and persuade them to hire your company. You also run the risk of letting the few customers who do write reviews having a huge effect on what everyone else thinks of your business. If hardly anyone writes reviews, one bad review has a much bigger effect than it otherwise would. Before you start asking customers to leave you reviews, you need to claim your business on the main review sites. There’s probably already an entry for your company on the likes of Google My Business, Yelp and Angie’s List – all you have to do is follow the instructions set out by each site and claim it. Once you’ve got your profiles optimized (like adding high quality photos, opening hours and directions to your

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BEYOND THE BLADE

main office), you can start directing customers to leave you reviews. The secret to getting happy customers to leave good reviews? Make it simple, make it easy. If something is too difficult to do or takes up too much time, they won’t bother. Give them easy-tofollow step-by-step instructions and link to the profile you want them to leave a review for. Here are some tried, tested and proven simple ways to encourage customers to write online reviews for your business: Add prominent links on your website where customers can review you (like a link to your social media accounts or your entries on Yelp and local directories) If you have an office or shop, put signage up, such as Yelp decals, to let customers know which review sites you’re featured

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on and where they can find you A dd a special note onto your receipts, contracts or invoices saying where to review you A golden rule for online reviews: always respond. Always. Let your customers know you hear them. People like to be heard and feel like they’re the only customer that matters to you. If someone leaves you a negative review, respond to them in a positive way. Do not take a bad review as a personal insult. Ask them how you can make their experience better in the future. If needed, apologize for their bad experience, let them know it won’t happen again and you’ve dealt with the problem personally. Whether the person that left the bad review will change their mind on your company is up for debate but

anyone that reads the exchange will see how professional and responsible your company is. Keeping a level head and being polite will help turn a bad PR event into a positive advert for your company.

Getting maximum exposure for your business

Once you’ve managed to secure a positive review from a customer, you want to use it to get maximum exposure for your company. • Promote your latest positive reviews on your social media profiles • Display positive reviews on the homep-

age of your website • Create a case study to highlight the work completed and use the good review as a testimonial • Approach the customer to feature in a testimonial video • Send out your latest reviews as a feature in your next newsletter Getting a positive review from a customer is an amazing achievement and is a boost for you and your team. Online reviews aren’t something to avoid, they should be embraced. Getting online reviews is a opportunity to promote your business, on so many levels, so get started today. ❯

This article was written by Pam Haskel, owner of the website design & development company Chili Pepper Design, who has been solving clients’ problems since 1988. She helps businesses in the landscaping and outdoor living space create and maintain a modern web presence along with online marketing and reputation management services.

ADVERTISERS INDEX

THE SB2-16 HD,

DeerPro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

BUILT HEAVY DUTY!

Edgit Corp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Ford Motor Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22-23 GIE+EXPO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Irrigation Association . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

4 cycle Honda Engine

Isuzu Trucks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 JRCO Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

3” & 6” Heavy Duty Augers

Kuriyama of America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Total recommended bore length is 12’

Naturalawn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Nearmap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Progressive Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Project EverGreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Motor Stand

Rotary Corp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33, 40, 43 SiBore Drill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Stihl Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Sunbelt Outdoor Products Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Vanair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Larger main shaft with bearings

Two 48” Heavy Duty Extensions

TWO YEAR WARRANTY!

Windy Ridge Corp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

www.siboredrill.com

Zoro Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

siboredrill@neo.rr.com | 330-844-0042

Z-Spray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

www.greenindustrypros.com

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CUTTING-EDGE BUSINESS

by William Eastman

Finance for landscaping business owners of all sizes

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Part 6: GETTING LOANS

his is an unconventional article on a conventional topic – getting loans. Without knowing your business situation I will assume using cash instead of borrowing is an option. Here was my first lesson in small business finance - cash is your rarest resource and only use it to (1) buy an appreciating asset (building) or (2) something that generates revenue (new equipment). Otherwise do you need it? If the answer is yes, look at your financing options.

Start with a business credit card

The first question is a business or personal loan? This is based on your business entity. If you are reporting to the IRS as a sole proprietor, then the choice is personal because it is not considered a business by many lenders. Subchapter S, LLP’s (Limited Liability Partnerships), LLC’s (Limited Liability Companies), and Chapter C corporations should go the business route otherwise you are guilty of doing what incorporation is trying to avoid, comingling business and personal finances.

Establish a line of credit

The next question is the purpose of the loan. Is it to purchase something or used to ensure cash on hand? If the issue is having enough money during the seasons of low revenue, consider a line of credit. Determine how much money you need to get through these periods

and go to your bank or lending institution to apply. What makes this interesting is the flexibility, a set amount to be spent as you choose. The smart move is to keep it close to zero during the fat months so you can draw upon it during the lean.

Take manufacturer leasing if you can get it

If you are seeking a loan to acquire equipment, instead of owning it why not lease? Some of the best deals can be found with manufacturer leases. They want to move inventory and will do deals that lower either its purchase price or offer you better interest rates. This also allows you to walk away and not deal with selling used equipment.

Make your loan payments early

The third question is your credit rating or ability to take on more debt. If you don’t have any credit, then it may be smart to get a loan even if you don’t need it, in fact when you don’t need it is the perfect time. Never go to a bank or lending institution when you’re desperate, start small when you don’t need a loan so when the day comes, and it will, you have a relationship and track record

to build on. BTW a good credit score adds value to the business.

Alternative financing

This is a jumble of different options that all have strengths and weaknesses. The ones I favor are leasebacks and asset-based loans. A leaseback is where you sell the asset then lease it back for a predetermined period. You wind up with keeping the equipment, just paying more than planned. Your ticket with bad or no credit are assetbased loans. Instead of a signature loan based on your track record, use assets as collateral for the loan. This is the easiest to get because the lender is taking no risk - you don’t pay they take the truck. I didn’t hit on borrowing from friends and family. I figured you have already exhausted this avenue and avoid parties and family get-togethers. ›

William Eastman is a senior consultant at GreenMark Consulting Group. For more information please contact Greenmark at info@greenmarkgroup.com or @GreenMark or visit a www.greenmarkgroup.com.

Editor’s note: The is the sixth article in a 10-part series that focuses on financing for landscaping business owners of all sizes. Part 5 covered the management of cash flow. This article reviews the process of obtaining loans, credit or alternative financing.

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Several business challenges could have meant the end for Judy Hair’s parts and repair store. But fortunately, her parts supplier came through in a big way. Today, Judy’s relationship with Rotary is stronger than ever – because we have never forgotten the importance of putting people first.

Watch Judy’s story at rotarycorp.com / pages / media

Rotary USA Dealers

Tracie and Judy Hair of Hair’s Mower Parts & Repair, Lake City, FL. Clarke Baum, Rotary Corporation

The parts business is a people business. Want to talk with a real person? That’s important to dealers like Judy Hair who admits she’s “old school.” Judy prefers to phone in her parts order and routinely calls her sales specialist for updates and promotions. Although times have changed, Rotary believes people are still a very important part of the parts business. Of course, dealers can shop 24/7 and track orders for next day delivery* at rotarycorp.com. Plus take advantage of flexible payment options, pre-season sales and everyday low prices on more than 9,500 guaranteed quality parts.

We build powerful partnerships with independent dealers. b e c o m e a r o t a r y d e a l e r – c a l l 1 . 8 0 0 . 8 4 1 . 3 9 8 9 o r v i s i t r o t a r y c o r p. c o m ©2019 Rotary Corporation. Rotary is a registered trademark of Rotary Corporation. Available through servicing dealers & distributors. *Next Day delivery is available in 85% of the continental USA.

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LET’S MANEUVER THE STREETS TOGETHER IN AN FTR

• • • • • •

Low Cost of Ownership Class-Leading Fuel Economy Optional Extended Warranties Oil Change Program GVWR 25,950 lbs. Multiple Wheelbases Allow for Bodies 14 - 30 ft., which Equates to a Bigger Payload

Isuzu vehicles are assembled from component parts manufactured by Isuzu components to Isuzu’s exacting standards for quality, performance and safety. Please see your authorized Isuzu dealer for details.

• Diesel Engine with a Design Life of 375,000 Miles • Excellent Maneuverability, Beneficial to Your Business • Exceptional Visibility for Navigating Neighborhoods and Business Complexes • Accommodates Any Body to Fit Your Specific Business Needs

Motors Limited and by independent suppliers who manufacture such Vehicle shown with optional equipment. Some equipment is dealer installed.

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