2022 AdviceTech Masterclass - Unleashing the potential of your advice firm with Netwealth slides

Page 1

Senior Training &

Manager

2022 AdviceTech Masterclass Unleashing the potential of your advice firm with Netwealth Beverley Cederberg
Relationship

Important notice and disclaimer

General Information only

Information provided is general information presented in a summary format as at 26 August 2022, and is therefore not necessarily complete. This presentation is for informational purposes only and is not to be relied upon as advice to investors or potential investors. This presentation does not take into consideration the investment objectives, financial situation or particular needs of any particular investor. Investors should not rely on this presentation to make any investment decision, and should make their own assessment, conduct their own research of Netwealth and the Netwealth Group and consider these factors with their legal, tax, business and/or financial adviser before making any investment decision.

Forward looking statements

This presentation may contain certain forward - looking statements with respect to the financial condition, operations and business of the Netwealth Group and certain plans and objectives of the management of Netwealth. Forward looking statements can be identified by the use of forward looking terminology, including, without limitation, the terms “believes”, “estimates”, “anticipates”, “expects, “predicts”, “intends”, “plans”, “goals”, “targets”, “aims”, “outlook”, “guidance”, “forecasts”, “may”, “will”, “would”, “could” or “should” or, in each case, their negative or other variations or comparable terminology. These forward looking statements include all matters that are not historical facts. Such forward looking statements involve known and unknown risks, uncertainties and other factors which because of their nature may cause the actual results or performance of the Netwealth Group to be materially different from the results or performance expressed or implied by such forward looking statements. Such forward looking statements are based on numerous assumptions regarding the Netwealth Group’s present and future business strategies, the political and economic environment in which the Netwealth Group will operate in the future and financial market conditions, which may not be reasonable, and are not guarantees or predictions of future performance.

No representation is made that any of these statements or forecasts will come to pass or that any forecast result will be achieved, or that there is a reasonable basis for any of these statements or forecasts. Forward - looking statements speak only as at the date of this presentation and to the full extent permitted by law, Netwealth, the Netwealth Group, and their respective affiliates and related bodies corporate and each of their respective related parties and intermediaries disclaim any obligation or undertaking to release any updates or revisions to information to reflect any change in any of the information contained in this presentation (including, but not limited to, any assumptions or expectations set out in the presentation).

Past performance

Past performance information given in this presentation is given for illustrative purposes only and should not be relied upon as (and is not) an indication of future performance.

Financial data

All figures in the presentation are provided in Australian dollars. Financial data may be subject to rounding. For further information please contact:

Grant Boyle, Chief Financial Officer grant@netwealth.com.au

October 222022 AdviceTech (General use)2

opportunities and challenges

Accelerating change =
4 Changing demography, attitudes and expectations • Wealth • Health • Technology • Service expectations Greater computing power, open architectures, cloud, cheaper • Access and usability • Mobile and multi • Complexity Greater accessibility, decentralisation, digitisation Options, e.g. ESG, digital currencies Investment vehicles Exchanges & platforms Regs, compliance, education standards is changing revenue models and impacting profitability • People/culture • Processes • Partners

Netwealth AdviceTech Adoption Framework

Current use Intended adoption Mass Adoption 80% Approaching mass 60% 100% Mature but not mass adoption 30% High potential adoption 20% Niche adoption
High potential adoption AdviceTech 29% 49% 2021 2022 47% 58% 2021 2022 38% 60% 2021 2022 49% 69% 2021 2022 Client portals Client survey & feedback Website & blog content management Online fact-find tools Presentation software 49% 69% 2021 2022 Scaled advice Business reporting/ dashboard tools Client reporting/ dashboard tools Data/system integration tools Off-platform asset management 34% 51% 2021 2022 1 in 3 2024 2 in 5 2 in 5 ~50% 2024 2024 2024

Today’s Speaker

• Beverley Cederberg

• Senior

• Bev provides ongoing support and education on the newly released and existing Netwealth platform enhancements, helping create efficiencies for advisers.

October 222022 AdviceTech (General use)7
Training & Relationship Manager

Advice

October 222022 AdviceTech (General use)8
efficiency

A world of opportunities

A world of access

A world of opportunities

Netwealth’s whole of wealth platform October 222022 AdviceTech (General use)10
Improved customer engagement and satisfaction Greater staff satisfaction and productivity Increased operational efficiency and profitability
Client engagement portal Adviser client management portal Advanced client and business reporting & analytics External platform connectors with Open APIs, XWrap and Xeppo Enhanced security 1 2 3 A world of investments and connections

Supporting you and your clients to see wealth differently

Netwealth is your partner in change, enabling a brighter future for you and your clients

A focus on technology and platform innovation

We have a home grown market leading investment platform that connects clients and advisers. It is agile and flexible to provide choice and remove barriers.

200+ IT staff dedicated to platform development, accounting for ~25% of headcount expenses.

A values-driven team focused on customer support and service

We are real people who are guides by our values and understand the critical importance of client service and support.

Insights that provide new perspectives

We provide deep insights to help you see your world in a new light, to help you spot the changes that matter today and tomorrow.

A focus on sustainability and social impact

Wealth takes time to accumulate. Being sustainable and here for the long term custody of our clients’ assets is very important to us. We have a range of initiatives that support this vision.

https://www.netwealth.com.au/web/aboutnetwealth/corporate sustainability/announcements/

2022 AdviceTech (General use)11
31 2 4 October 22

Whole of wealth reporting with off

management and

October 222022 AdviceTech (General use)12
platform asset
how it enriches client reporting Invest

Invest key features

Super and Wealth Accelerator Core

A cost-effective option with a range of index & diversified investment options.

Build diversified investment portfolios that are cost-effective using Netwealth’s GSS funds and managed account models. Access professionally managed multi-sector, diversified and international investment portfolios run by quality managers with strong track records.

Super and Wealth Accelerator Plus

Investment choice from local and global opportunities plus premium options.

Invest in ASX listed securities, including Exchange Traded Funds (ETFs), AREITs and listed investment companies. Also access international listed securities, managed funds,

account models, term deposits and annuities. Plus, multi currency trading, bonds and

products.

Wealth Accelerator Multi Asset Portfolio Service

For investors looking for a centralised account and reporting solution.

For Wealth Accelerator accounts access an outsourced administration solution for assets which cannot be held in custody. Appointed under an LPOA, Netwealth will facilitate your client’s investments, be registered as the mail house and administer the assets for reporting and tax statement purposes.

October 222022 AdviceTech (General use)13
managed
wholesale investment
• 25+ GSS Funds and Managed Account Models • 4x Term deposits and annuity providers • Multiple insurance options PLUS • 1400+ Managed funds • 500+ Retail & Private menu • ASX and Global securities from 16 exchanges • Multiple currencies for trading • Domestic and international bonds • 35+ unregistered (IM) wholesale funds PLUS • Non-custodial assets • Manage buy/sell instructions under LPOA • Mailing house • Tax reporting / Annual statements include non-custodial Challenger Annuities available in all accounts Invest

Invest whole of wealth

Multi-asst Portfolio Service

Adviser administered

Wealth Accelerator - Custodial assets

For wholesale or sophisticated investors, a Wealth Accelerator account will provide them access to:

• Term deposits

• Managed funds

• Managed accounts

• ASX & international listed securities

• Unlisted Managed Investment Schemes

• Unlisted domestic & international bonds

• Foreign currency accounts

Wealth Accelerator – Non-custodial assets

As part of your client’s Wealth Accelerator account they can appoint Netwealth as their administrator for non custodial investments. In signing an LPOA, the client provides Netwealth will permission to:

• Arrange investment applications on their behalf (in their registered name) using cash from the client’s platform cash account.

• Become the registered mailing address for the investments.

XWrap - Adviser administered

Where the adviser wishes to maintain the administration of non custodial assets or the client owns commercial or investment properties, XWrap can be used to incorporate for both onscreen viewing and reporting.

The adviser is responsible for creating the stand alone XWrap account and entering the assets and related transactions and prices. This can be entered as individual transactions or via a bulk upload.

Automated data feeds

Access a range of data feeds ranging from bank, property, SMSF and business-related from a variety of data providers and integrations partners.

Invest
Netwealth administered Automated data feeds October 222022 AdviceTech (General use)14
MAPS October 222022 AdviceTech (General use)15 Custodial + Non-custodial Introducing Wealth Accelerator MAPs (Multi-asset portfolio service) Source: 2022 Netwealth AdviceTech Report 20.5% non-custodial assets Netwealth assisted applications Timely update of information Tax Reporting & Annual Statements Advice fee calculation 86.1% in-house Advice firm who use in house resources for data entry and administration of the off platform assets Invest

Analyse

Data

and

education

October 222022 AdviceTech (General use)16
visualisation
investment research tools can help decision making and client
Analyse

Toggle for including ‘Transaction Listing’ in My Statement

18
October 222022 AdviceTech (General use) Analyse

Benchmarking

The ability to benchmark performance of client portfolios against the Morningstar, CPI+ and Cash Rate+

2022 AdviceTech (General use)19
Analyse

Custom asset classes

detail

In
Analyse October 22

Adviser reports

In detail

Numerous ‘housekeeping’ type reports can assist with keeping clients accounts up to date including:

• Contributions and deposits

• Client fees (including fee consent, anniversary dates)

• Rollovers received

profiles

statement tracking

2022 AdviceTech (General use)21
Beneficiaries
Reinvestment
Tax
Analyse October 22

ASX Market Data

2022 AdviceTech (General use)22
In detail • Create watchlists • Set up email alerts • Up to date market news Analyse October 22

Managed Fund Research

Powered by Morningstar:

2022 AdviceTech (General use)23
Access to over 650 managed funds and associated research and PDS
Compare and filter by: Performance Investment Category Size Cost Manager plus more
Data exports for advisers to analyse fund choices
Review top funds by inflows & investment category per quarter In detail Analyse October 22

Recently addd ESG managed fund research

ESG managed funds research

According to our latest research, 45% of Australian's aged 18+ say that socially responsible investing is an important consideration in their investment strategy or that they are willing to sacrifice returns / pay more for socially responsible investments. The challenge for them and for like-minded investors is to validate the authenticity of the investments they choose.

With this in mind, we are pleased to introduce ESG research and ratings on managed funds from Morningstar. The new ESG ratings available on our Compare Funds & Models page

October 222022 AdviceTech (General use)24
2022 Advisable Australian Report
Analyse
October 222022 AdviceTech (General use)25 Mobile client portal technology provides flexible access and enhances client engagement Engage

customer

Using client portals to improve
satisfaction is a significant business opportunity October 222022 AdviceTech (General use)26 Engage “The last best experience that anyone has anywhere, becomes the minimum expectation for the experience they want everywhere.” - Bridget van Kralingen, SVP IBM Global Markets 29% 62% How many rate a firm’s digital or online capabilities (e.g. their app, client portal, website and social media presence) as a major or critical role in delivering a positive customer experience? Source: 2021 Netwealth Advisable Australian Report 42% Better client engagement 39% Better client satisfaction Source: 2021 Netwealth AdviceTech Report To deliver on this your business will need to evolve to offer a customer 1st, digital 1st , mobile 1st experience. Use today Intend to use in the next 24 months 51.00% 70.60% 51.30% 39.90% 28.50% Overall Generation Y (30 - 40 years old) Generation X (41 - 54 years old) Baby Boomers (55 - 74 years old) Pre-Boomers (75 years old and above)

Client portal mobile app

View accounts on the go

Get a complete view of your asset allocation across your entire portfolio

Mobile ‘whole of wealth’

Bank and property feeds plus integration with Xeppo data.

Daily business & finance news

A daily feed of our morning business roundup business and finance news.

Activities on mobile

Clients can view tasks and approve or action Netwealth or adviser originated activities, e.g. fee proposals.

27
Engage

Personalisation

In detail

Customised login Adviser portal

Adviser & client portal

Personalisation

Mobile app plus browser based desktop configured to your brand.

• Add your logo and branding to the login

• Ad your logo to the desktop portal and reports for both adviser and clients

• For mobile: change the colour theme to your brand, in both normal and dark modes

Client portal desktop Client reports

October 222022 AdviceTech (General use)28
Engage

Transact

Managed

propositions

October 222022 AdviceTech (General use)29
accounts are providing clear investment value

Managed accounts

In detail

Multiple-asset class

Extensive list of investment types including listed domestic and international securities, ETF's, listed debt and hybrid securities, and managed funds. In addition, a comprehensive range of corporate actions can be supported including placements and IPO.

Fee configuration

For each model, set up flat or tiered across all fee types (RE fee, investment management fee, and model fee). Apply fee variations at dealer or adviser level (tiered or flat).

Asset transfers in/out

Transfer

into and out of the

a fully integrated transfer tool

detailed transaction reporting and CGT modelling.

Investment settings

At a client level, create custom trading rules to exclude, substitute assets. Establish minimum trades and holding levels, and direct how unallocated cash and income is used.

Dedicated managed accounts operations team (“Not just technology”)

Netwealth’s team are hands on in the daily rebalancing process for all model, monitoring trades, ensuring they are fulfilled by working closely with model managers and market makers.

account

of

of those that use them?

October 222022 AdviceTech (General use)30
assets
managed account using
providing
Private label Source: 2022 Netwealth AdviceTech Report 40% 38% 54% 43% 14% 13% 23% 15% 21% 27% 15% 19% Do you use or plan to use managed accounts in the next 24 months? What benefits have you received from managed accounts, of those that use them? 6% 83% 46% 30% 43% 48% Additional revenue stream Improved efficiency Clients have improved understanding of their… Better tax outcomes for clients Better client engagement Better trading efficiency Use Managed Accounts today Intend to use next 24 months Considering them Use a managed
solution for 50%+
clients,
27% 30% 36% 2020 2021 2022 Transact
October 222022 AdviceTech (General use)31 Managed accounts have a range of benefits for both clients and advisers Benefits across the value chain Source: 2021 Netwealth AdviceTech Report What benefits have you received from managed accounts, of those that use them? 7% 76% 36% 37% 42% 66% Additional revenue stream Improved efficiency Clients have improved understanding of their investment portfolio Better tax outcomes for clients Better client engagement Better trading efficiency Client benefits Transparency Speed of execution Fairness Professional management Less paperwork Risk Management Compliance Equality Business management Administration efficiency Client benefits Business benefits Transact

CRM system integration

October 222022 AdviceTech (General use)32
through Netwealth and Xeppo aid client communication and compliance Connect

Challenges in managing client data

October 222022 AdviceTech (General use)33 Connect Top barriers in better managing and using client data What client data are you trying to or would like to connect/integrate across different systems or databases? (AdviceTech Stars) Do you use technologies to connect or integrate disparate/ different databases, data sets or internal systems? (AdviceTech Stars) Don’t have the time to understand and explore our options 41% Too many choices/don’t know where to start 31% Don’t have the processes in place, right resources or people in our business 30% Too expensive / Don’t have the money to invest 24% Takes to long to implement 22% Limited access to specialised skills and resources 21% 31% Use today 47% Intend to use in the next 24 months 29% 44% 44% 49% 60% 64% 78% 80% Website uage and visits (e.g. visits, frequency, time spent) Client portal usage and activity (e.g. visits, frequency, time… Email activity (e.g. open rates, click through rates) Statement of advice Client related tasks and actions Advice service agreement Fee and revenue information Client details Whole of wealth reporting Client analytics 53% 60% 64% 64% 69% 67% Mortgages and loan information Off-platform assets/portfolio holdings and transactions Banking and other financial institution balances and transactions, including loans Super/SMSF information On-platform assets/portfolio holdings and transactions Insurance information Source: 2021 Netwealth AdviceTech ReportSource: 2022 Netwealth AdviceTech ReportSource: 2021 Netwealth AdviceTech Report

Netwealth + Xeppo Data Connector

Strengthening our partnership

The new Netwealth + Xeppo connector allows you to connect your Netwealth client data with Xeppo's intuitive data warehouse, and also their CRM and rich reporting capabilities.

Netwealth have provided another $2.5M of growth funding to support Xeppo’s strategy

October 222022 AdviceTech (General use)34
Connect

Practice Insights

In detail

Aggregate data across multiple sources

Using Practice Insights and Xeppo to consolidate and clean data across disparate data sets (e.g. Netwealth, Commpay or Xplan) for analysis and insights about your clients. Save valuable time using pre-configured dashboards.

Improve data quality

Identify data gaps across key client topics, including details, advice and FDS

Understand clients revenue and fees better

With PowerBI access data visualisations of FUA and revenue across different dimensions, inc. client groups, source of revenue, adviser (and for different periods)

Highlight and flag important client KPIs and compliance risks

With Practice Insights and Xeppo

you will have access to a range of important client KPIs, including:

• Fee for no service

• Excessive fees

• No FDS

• Investment outside risk profile

• ROA with no SOA

• Insurance policies with no fees

• And more…

October 222022 AdviceTech (General use)35
Connect

tools

October 222022 AdviceTech (General use)36 Digital signature
and new enhancements to our platform Engage

Digitally generated e - signatures

New for applications

We now permanently accept Digitally generated e-signatures for many Netwealth documents, in addition to accepting drawn electronic signatures from any provider.

To take advantage of this:

• Check what signature method is accepted for the document you are looking to sign

• Use our secure online 'Document upload' facility to send us the electronically signed document together with the Docusign Summary Certificate.

• Now accepting applications

• Please upload a copy of certified ID

2022 AdviceTech (General use)37
Engage
October 22

Security Updates

Remember your trusted devices

• We have enhanced our Multi-factor Authentication process:

• Link multiple trusted devices

• Trusted devices will not require a code each time, keeping you secure and saving you a step in the process

• Process managed entirely online with your Netwealth login & mobile phone

2022 AdviceTech (General use)38
Engage
October 22

Efficient online cash movement

Move cash between accounts online

Netwealth has built the functionality that will allow an adviser user to move cash between linked accounts instantly.

• The action is from a Wealth Accelerator account, to another Wealth or Super Accelerator account.

• The accounts must be linked to the same username.

• The movement of cash is instant and is completely online driven by the adviser user.

• Simply select the account, navigate to Transactions>Pay & Withdraw> Internal transfer

2022 AdviceTech (General use)39
Engage
October 22

Cash management

In detail

Flexible automated cash options:

minimum

amount

trigger to auto sell

top up cash

trigger amount

cash into

invest

limit

2022 AdviceTech (General use)40
Cash
per client as:
Percentage or portfolio Dollar
No. of pension payments
Sell
selected assets to
Buy
to
excess
selected assets
Investment
prevent large amounts auto investing October 22 Engage

Professional Third Party access

Recently added

Provide a better client experience and service offering by sharing account information with your clients' professional support network.

Professionals such as accountants, stockbrokers, and mortgage brokers can now create a Netwealth Professional Third Party account and be given permission to view the details of your clients' accounts online. Providing them with a range of benefits including:

• Manage multiple accounts - Read-only online access to view client account balances and portfolio holdings.

• Download tax statements Download past tax statements and use our tracker tool to view the latest updates for pending statements.

• Run detailed reports Generate a range of custom reports, including cash transaction history, unrealised capital gains, and performance reports.

October 222022 AdviceTech (General use)41
Prototype only
Engage

Transact

Efficient

trading and automated portfolio management October 222022 AdviceTech (General use)42

Claiming a Tax Deduction

Chant West Review43
Where a client is eligible, an adviser can
Claim a tax deduction
Vary a tax deduction
Carry forward unused concessional contributions cap from previous years Advisers can view
The amount of the contribution made
Any deductions already made
Total concessional contribution amount
Remaining tax free deduction amount Transact

Wrap

In detail

Payments

Payment options include:

• Pay any amount to nominated account/s

• Pay to any Australian bank account*

• Once off and regular BPAY payments*

*payments over $5,000 require client approval with the exception of BPay payments to the ATO

2022 AdviceTech (General use)44
-
Transact October 22

Online ongoing fee functionality

2022 AdviceTech (General use)45
Pre-populate, renew and upload signed ongoing fee consents onto a clients account
1 2 3 Transact October 22

Online Fixed Term Fee Functionality

Pre-populate, renew and upload signed fixed term fees consents onto a clients account instantly.

Important notes:

• Enter the total dollar amount to be deducted for the fixed term.

• The Total fixed dollar amount is divided by the number of days in the fixed term to determine a daily fee rate. The amount deducted per period is based on a pro rata calculation: daily fee rate * number of days in the period

• Fees will be deducted at the end of the period. If you elect an annual frequency, the fixed dollar amount will be charged at the end of the term.

2022 AdviceTech (General use)46
Transact
1 2 3 October 22

Client fees report

The ability to identify your wholesale clients in the client fees report

View family fee, anniversary dates, wholesale status and dates in one report

The Client Fees report has been updated to include a column for you to easily identify your Wholesale clients in one report.

2022 AdviceTech (General use)47
Transact
October 22

Place an order

In detail

An adviser or client who has transact authority is able to Buy and Sell investments online using:

• available cash

• a specified $ amount

• the proceeds of sale

• the combination of available cash and the proceeds of sale

• Sell a pro rata amount

When trading ASX listed securities you are able to invest:

• a dollar amount

• percentage of an amount

• a specific number of units

• at market or at price limit

• with an expiry date (no more than 60 days)

October 222022 AdviceTech (General use)48
Transact

In detail

Enables

Features:

Chant West Review50 SMART
businesses to efficiently, accurately and cost effectively implement and manage a variety of client assets and portfolios (including cash)
Fully integrated into the platform
Mixed assets, including managed accounts
Fixed or floating models
Use of models of models
Bulk trading/compliance management
Cash management
Trade shares via an external broker
Seamless ROA production Transact

Portfolio Variance Tracking

• Variance ranges can be set to suit the way you construct portfolios.

• Set min and max drift tolerances at an asset level or asset class level when creating floating SMART models.

• Ability to monitor client’s allocation to each underlying model to identify drift outside of the applied ranges.

• Specifically, when an underlying model moves outside of its internal rebalance range, and also when an asset class moves out of the overall portfolio’s rebalance range.

Chant West Review51 SMART
Transact

Automated ROAs

Chant West Review52
In detail • Request ROA when rebalancing clients portfolio • Set variance thresholds • Input specific text • Customise disclaimer • Accept, reject or print ROA • Receive a notification when the client has actioned • Automated SMS, email alert to client Transact Click to play video

Working

October 222022 AdviceTech (General use)53
together

Adviser and client support

We support your business with a multi-tier customer service framework: 1. Localised Key Account & Distribution Managers 2. Localised Training & Relationship Managers 3. Melbourne-based Adviser and Investor Support Officers for email and phone-based assistance 4. Technical Services Consultants Key & strategic accounts Victoria Queensland New South WalesNational call centre 25+ Distribution & training staff 30+ Support services Western AustraliaSouth AustraliaTechnical servicesInvestment Solutions October 222022 AdviceTech (General use)54
www.netwealth.com.au /advicetech More resources to help you on your AdviceTech journey

Disclaimer

This document is for general use.

The views expressed in this presentation are those of the author and presenter and do not necessarily reflect those of Netwealth Investments Limited’s. It is general summary only and contains opinions on public available information and services. It’s not advice nor an endorsement of any product or service.

This information has been prepared by Netwealth. Whilst reasonable care has been taken in the preparation of this presentation using sources believed to be reliable and accurate, to the maximum extent permitted by law, Netwealth and its related parties, employees and directors and not responsible for, and will not accept liability in connection with any loss or damage suffered by any person arising from reliance on this information.

Netwealth Investments Limited (Netwealth) (ABN 85 090 569 109, AFS Licence No. 230975) and Netwealth Superannuation Services Pty Ltd (ABN 80 636 951 310), AFS Licence No. 528032, RSE Licence No. L0003483 as the trustee of the Netwealth Superannuation Master Fund, is a provider of superannuation and investment products and services, and information contained within this presentation about Netwealth’s products or services is of a general nature which does not take into account your individual objectives, financial situation or needs. Any person considering a financial product or service from Netwealth should obtain the relevant disclosure document at www.netwealth.com.au and consider consulting a financial adviser before making a decision before deciding whether to acquire, dispose of, or to continue to hold, an investment in any Netwealth product.

2022 AdviceTech (General use)57
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